Hello,
I’m posting on behalf of the Port Authority of Santa Cruz de Tenerife (AP). We use the Cerbo GX in several of our DC power systems for monitoring and control.
We’re experiencing a network issue related to MAC address filtering on our switches. Our IT department configures the switches to allow only one MAC address per port — usually the Ethernet MAC of the Cerbo GX. However, the switches are detecting multiple MAC addresses from a single Cerbo GX device, and in some cases, even random or changing MAC addresses.
This is causing the switches to block the ports due to MAC security policies, which in turn disrupts system communication.
We’re trying to understand:
- Why would the Cerbo GX be showing more than one MAC address?
- Are there specific settings or interfaces (e.g., USB, WiFi, virtual interfaces) that might be contributing to this?
- Is there a recommended configuration to ensure consistent network behavior and avoid port blocks?
Any help or insight from the community would be much appreciated!
Thanks in advance.