Hi, I am an installer from Indonesia. We have problem with VE can 2 disappear from Cerbo GX MK2 after some time in operation. It did not happen with the old cerbo GX. For now since we have stock in our warehouse we replaced the cerbo in our customer system but I would like to know what the main cause is.
I have read the community and noticed some cases also happened to other people. Is this caused by hardware failure of software failure? What is the proven solution for this case?
I am planning to issue RMA tomorrow.
Looking forward for your answer and opinion. Thank you
@M_Lange Thank you for the prompt reply. Could you send me the link for the update? I will test it on the faulty cerbo to see if the problem is solved.
There is a dedicated place in the community for the beta:
Fix Cerbo GX MK2 VE.Can 2 port issues. A while back we’ve already released a an improvement for that issue, but that still left a certain percentage of units failing, with the remedy being to RMA/replace them under warranty. OK - but not good.
Now, we’ve finally been able to, in software, find a fix that promises to be a 100% solution. Also VRM data this morning confirms it: all units that had issues running v3.60~58 yesterday, and now updated to v3.60~59, report a 100% operational VE.Can 2 port. More testing is needed to be 100% sure, but so far all signals and results are promising!
A beta can also cause other problems!
Use with caution!