Good Day, I am having some issue trying to connect to my Victron devices via Bluetooth. Details: I’m experiencing a pairing issue with my Victron devices after switching to a new phone (OnePlus 12, Android 15). My old phone (OnePlus 7T Pro, Android 12) connects without issues. Devices: Victron …

Not sure how Samsung is the gold standard for Android since Google developed it…but anyway. The pair & connect screen pops up over the Victron app but when you tap on it it goes away. I’ve successfully connected on a Pixel tablet no problem.

No it’s not under the vc, it “rolls up”

The prompt is not under the VC and when it displays and you tap it, it “rolls up” and disappears – there is nothing to pull back down. This is not my first rodeo connecting things via bluetooth. Between other solar controllers, batteries, water valves, blinds, ear buds, power monitors, t-stats, you …

[image] robnelsen: Victron’s response is to factory reset the phone To be clear, no one from Victron has at any time suggested a factory reset of the phone. That was a hyperbolic statement from an upset end-user. It is evident, from multiple reports, that some phones on a specific Android OS…

@thiemovanengelen Some additional info on this issue: Both my Pixel phone and Tablet are running the same Android 15 with security update (March 5th, 2025). Since I was able to connect with the tablet, I’ve updated all the firmware on the MPPT Tried resetting the PUK code to 000000 None of these…

As soon as I’m back in town, I’ll record the process/outcome. I’m also going to try connecting in safemode – that may shed some light on the situation. – side note – since the connection issues with Victron got my Eco-Worthy batteries delivered. Installed their app and connected via bluetooth first …

Hi, [image] robnelsen: Installed their app and connected via bluetooth first time, no issues. Did this also involve pairing where you had to provide a pincode in the Android pincode entry dialog? Kind regards, Thiemo van Engelen

It did not. No pincode for this type of connection.

I may be well off the mark here, but what about location. I have to have my location on as well as bluetooth.

Victron Connect Pairing Issue (Android 15)

DIY

Justin (Justin) 19 March 2025 19:42 48

That would definitely help, I think, that way one of the software engineers can have a look at the behavior. I’m running Android 15 on a Nokia XR21 and have no issues pairing, so I think you’re correct - it’s none of the individual elements alone (OS/app/device), but some combination of all of the above.

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Victron Connect Pairing Issue (Android 15)

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