Hi so I have removed a couple BLE apps, like vehicle OBD2 scanners, battery BMS. I removed and reinstalled victron connect. Restarted phone. 5 feet away from smart shunt. Reset pin code. Still gives same results.
VictronConnect_report2.log.zip (53.0 KB)
VictronConnect_report.log.zip (30.2 KB)
Hi Brian,
These service logs don’t tell anything new, just that the bonding is “done” in approx 2 seconds the first time and approx 0.3 seconds with later attempts. So my theory is still another app providing a pincode to Android.
Do you have another phone that you can try with just to see if it works with that phone?
Kind regards,
Thiemo van Engelen
ok so let me see if I get this… I buy a premium Smart Shunt product and try connecting to my premium up to date Android phone. Every other BLE device and app on this phone works flawlessly. So naturally the problem has to be with my phone, so as you suggest, I should go acquire somehow another phone or factory reset my phone so only your app and device is on it, so that I can then use the Smart Shunt to its fullest abilities and then hope that I don’t again install this unknown magical app that is preventing just your app from working?
Nah … but thank you anyway for your help. I’ve already spent the money for this thing, and all this time screwing with it, I’m cutting my losses and will just remove it and throw it in the junk drawer.
Why don’t you just use your old phone for checking the smartshunt, then maybe in two years your new new phone with android 18 will work again…
So I have to go buy another phone is what you guys are saying? There’s not a problem at all with the Smart Shunt, even though I have other BLE devices working perfectly fine on my phone, and when there are other reports of the same problem in these forums?
Isn’t it worth a try with another phone to see if it’s a problem with the Shunt, the app or with your phone?
If you have the same issue with another phone → it’s a problem with the Shunt or the app.
If it’s working with another phone → the problem is on your phone
Ok
It’s from 2023. That shouldn’t be to old.
I have a One Plus 8T from 2020.
your One Plus 8T has Android 11
how much for a phone with Android 15 since Android 15 is not that old or with Android 14 and upgradeable to 15? At least a couple hundred at right?
So, is it worth it, not really. ill just leave the thing in place, so i don’t have to worry about changing out wires etc., and just let it sit there and forget about it. I can use my phone with the battery BMS & app that works perfectly fine on my Android 15 over Bluetooth if I need to monitor.
It was released with Android 11 but it got updated and ist running 14 now.
(but I think it wont get the update to 15)
5g android 14 128€, connects to my 4 victron devices
Thanks for the feedback. I didn’t have any issues with Android 14, as the title of this topic states Android 15, and others with Android 15 had same issues. I’m not going to be buying a new latest phone to test this with. I know it’s not working and all my other devices do. So that’s where I have to leave it I guess.
Hi Brian,
I understand your feeling. I am however both trying to help you, but also find ways in how we can improve our products and VictronConnect. For this I asked whether you have another phone just to test whether this is an issue with a specific phone or with this SmartShunt. If this is not the case, then ok… I have to think about other ways to perhaps get to the root cause of the problem.
As a side note: There are thousands of Pixel 7a phones with VictronConnect installed with most of them running Android 15 and we do not get a lot of complaints. This makes it in my opinion the most likely that there is something with your phone that makes it fail. I would really like to know what this is and then how we can improve to make it work. But if you don’t want to spend anymore time on this, then I can understand that. But there is one more thing that you can try without it taking a lot of time and that is pairing from within the Android Bluetooth menu (even though this is normally not advised). Perhaps the pairing/pincode behavior of Android is different then.
Then regarding the phone working with every other BLE device. Do you know whether there are any of them using pincode pairing? As this is the problem here and this method is not used a lot. If none of them are using pincode pairing then it is not weird that they work and our product and app give problems.
With kind regards,
Thiemo van Engelen
I’m getting the same issue on a new 100|30 MPPT controller using my Pixel 9 Pro XL with Android 15 – I get a paring request but when I tap on it, it goes away and I cannot enter the PIN
Most probably a google bug.
Could it be that the pin-popup vanishes behind the vc window ?
Samsung is the gold standard for android phones, so borrow one and try to connect.
Or a motorola or cat…
Not sure how Samsung is the gold standard for Android since Google developed it…but anyway. The pair & connect screen pops up over the Victron app but when you tap on it it goes away.
I’ve successfully connected on a Pixel tablet no problem.
Or it goes under the vc ?
“Not sure how Samsung is the gold standard for Android since Google developed it”
How many Samsung are sold, how many Pixel ?
No it’s not under the vc, it “rolls up”
Have you tried pushing vc over ?
I ask because I’ve had this problem a couple of times, i just can’t remember on which phone, using too many 
Then pull it down…