Solaredge communication dropping every few minutes

Part of the symptom, aiui, is once the SE stops responding, eventually after retries, the GX gives up, so rebooting would give it a chance to restart again.

One of the recent discoveries was that the inverter also responds with data for a different request, which is a pretty poor bug.

Oke, thx Nick,

If i dont want to wait for a proper solution i best use a VM-3P75CT to measure the pv energie or is there a better solution?

In my case I noticed that the communication between Cerbo GX and SolarEdge (SE16K) drop out after SE goes into sleep/standby mode at night. The Cerbo/dbus-fronius keep retrying indefinitely, but when SE comes back from sleep at the morning connection is still spotty until I restart Cerbo (I haven’t tried restarting dbus-fronius only), after reboot it works perfectly whole day without issues until night falls and the issues start all over.
I have TCPdump available if needed, captured during issues.

1 Like

Are you using DHCP or fixed IP addresses?

Static on both. It’s not a networking issue, since you can see SE acknowledging requests from Cerbo on the TCPdump.

While not privy to the details, I can assure you Victron are doing their bit. There is dialogue going on between engineers, so hopefully something comes from it.

1 Like

Just received response from solar edge that the information is finally sent to 2nd line support :crossed_fingers:

2 Likes

You’ve gotten further with Solaredge than I have here. They keep giving me standard answers, and I haven’t been transferred to second-line support yet. I’ll keep asking Solaredge questions.

1 Like

I got response from solaredge 2 days ago that their senior team did a rollback of the firmware. Don’t know the exact date they did the rollback but I see a stable connection now already for 4 days. So, looks like they indeed create a bug in the latest firmware.

I’ll keep you guys posted when I get more information

Hello

I have an Ekrano GX, 3x Multiplus 2 5000, ESS, and a SolarEdge SE17K Inverter on AcOut1 in my configuration. With OS 3.62, everything works good.

If I try to use OS 3.64, then it looses connection to SE17K after a few seconds, and reconnects again and looses again and so on….

SE17K runs on latest firmware.

Is there a bug fix available? Or other ideas?

I was also able to get SolarEdge to respond and like @blieve they reverted the firmware update and there’s no more connection issues. Definitely a bug in their latest firmware.

So which firmware version do you use now? Mine is 0004.0023.0036

And is dynamic power limiting working with the older SolarEdge firmware?

I was on 4.23.36 like you and they reverted back to 4.22.44. Dynamic power limiting works.

1 Like

Thanks for all the effort, so the solution is to wait until SE releases a fw update that fixes the bug?

To what firmware version did they do the rollback, so i can also give Solaredge that information

literally posted above..

I have exactly the same problem with the communication between Cerbo GX and SolarEdge inverters.
Since last june I have next system :

  • Multi RS Solar with no PV connected to the PV inputs but 2 SolarEdge inverters (SE3000H and SE2200H, firmware versions 3.2537) connected to the AC-Output (AC-coupling).
  • Cerbo GX with firmware version 3.64
  • SolarEdges set to Modbus TCP port 502, Sunspec protocol ID 126, connected to same LAN as Cerbo GX.

The communication is very unstable with sometimes both inverters giving the message ā€œNOT CONNECTEDā€ (in VRM Remote Console → Devices), sometimes one of 2 working, sometimes both, but never both working for long time…
I was wondering if it is possible to create a separate direct communication line with the Victron USB-RS485 cable between Cerbo GX and the SolarEdge inverter and extract the SE energy data ??
If the problem can’t be resolved I will install a Victron ET340 meter to measure the power of the 2 SolarEdge inverters.

So I got now the old firmware back on my SE17K, you can not do it by yourself, even if you have an installer account :-(. I opened a ticket on their website and requested a downgrade. I had to explain them why i wanted it, but now its running whithout connection issues.

Firmware is now 4.22.44, same as @nani

RESOLVED - DUE TO UNRELATED ISSUE.

4 days ago was the last time the Cerbo saw the SE inverter, SE inverter is the only device and its not on the IP shown, instead last number is 81. I have checked its set correctly many times today.

SE inverter software is 4.23.27. It has not been updated in months by a person, unless live updates come down over the internet. I can amend this to provide any other useful information. I have spent half the day trying to restore this. Its a nice to have, not currently critical.

The SE inverter is not being detected at all. Any thoughts on this?

UPDATE - RESOLVED
Its always the last thing you check. Long story short, networking issue, jumped to another network that should not be active.

I can confirm it works on SE inverter software 4.23.27

1 Like

They wanted to just close my ticket now that it is resolved… I kindly requested to give the feedback to their development team so that they can fix it in a new firmware. No response on this yet, if they will ever fix it or not