Hi Thiemo, and thank you very much for taking notice and responding right away.
I’ve created service reports and am posting them here, but please forgive if I’ve messed something up - when I open them they only show unreadable characters (this is my first time creating service reports from Victron Connect). Hopefully it’s in a format that you can decipher.
There was no way to get both before and after name change reports, because as soon as the Victron Connect app backs out to the main screen where the report is made, the custom name has already reverted back to default. But I’ve created two service reports, one after each time having attempted the change with a different SmartSolar. Both mppt’s were powered on and connected to Victron Connect at the same time, but I wanted to show the attempt for both devices.
Android phone VicConn service report after attempted name change to mppt 1:
VictronConnect_report HQ2348UY3Q9.txt (320.0 KB)
Android service report after attempted change to mppt 2:
VictronConnect_report HQ2348UCTXX.txt (626.1 KB)
Just in case it would make a difference, I connected each mppt to a Windows laptop via ve.direct-to-usb cable, one at a time, and created a service report from there as well. These reports show different, but also unreadable characters:
Windows report 1, mppt with serial number HQ2348UY3Q9:
service report_Win_cc1 snQ9.txt (146.9 KB)
Windows report 2, mppt with serial number HQ2348UCTXX:
service report_Win_cc2 snXX.txt (82.7 KB)
Here are screenshots showing the app’s progression of saving, then losing the custom name:
This first screenshot was taken immediately after saving the custom name in the device info menu and backing out to the device main screen. The new custom name is retained at this point.
In this second photo, I’ve backed out to the Victron Connect main screen, and the name reverts to the default at this point. During one attempt, the custom name showed very briefly (< 1 sec) at this app page transition, but then switched back to default.
And in this third photo, I’ve gone back into the device’s main page, where it has also reverted to the default name.
Please let me know if there is any other info I can provide, or if I did something wrong in collecting the service report data.
Thank you!
Mike