First post here. my last account is from many years ago, so found out not valid anymore.
I have a broken Multiplus 48 V 5000 here, which has a short circuit in de dc input.
I was wondering Victron have modules / parts for sale so i can repair by myself?
Some mosfets are blown up, and some capacitors are swollen… ( bad quality ) but changing the complete power module is much more easy.
To change the broken parts is much more difficult, as … no easy acces, so not very easy to take the broken out and replace.
The parts by themself are very cheap…
I can post some pictures later if necesairy…
Thanks in advance
Hi Vanders. It would help to know which country you are in.
Victron doesn’t sell directly to end users. But, your Victron distributor can help you put in a repair request with Victron. If you don’t know your distributor then go to Need support? - Victron Energy . Enter your serial number and follow the prompts.
You can also call local dealers and ask them for assistance.
I ,am in holland now, but the victron is bought in Spain, in 2017…
Years ago ( around 20 yrs ) i had a problem with a burned phoenix inverter ( also problem with bad caps ) but in that time the service department worked a bit different, logical because the company was much smaller.
They send the next day the part, and in less aweek all operational. ( and after 25 years still working )
I can give them a call, some time ago a bought some equipment from them.
If the repair is more than the economical value, then i can also repair by myself, as the parts are very cheap.
A schematic diagram would be handy, but difficult to find i think.
I’ve asked Victron for schematics to repair items replaced under warranty but could be repaired for demo purposes but not for resale. They declined to provide them. I don’t blame them, but it was worth a try. So we put broken items that look fine cosmetically in our display area so people can see what they look like. That’s better than just recycling the unit.
I can understand that, they like to protect their bizz, but as a expierenced electronics service engineer i can do a lot without.
But for quick fault finding / calibration and so on, it is recommended.