Orion XS DC-DC 12-12 50 not working

Hello,
I have a DC-DC 50 amp charger on my sprinter van. It’s been working fine since installation and has been charging the house batteries well >14v in and 14V out. It stopped showing up on the victron app and when I check the device, there is no light indicating it is on.

When I start my van, the in cable is at 14.4 and the out remains at 13.2.

The wiring is good and I’ve checked all connections from the battery to the 50 amp breaker (It hasn’t tripped) I’m perplexed. Any suggestions?

Are you sure the ground is firmly connected ?

Disconnect everything, wait a minute and reconnect.

If that doesn’t work → contact your seller/installer

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Ground is good. I’ll reconnect it and try it again.