Mulitplus keeps disconnecting from shore power

Context:

RV setup, Multiplus is connected to 30a shore power at a friend’s and charges a Lifepo4 battery, pretty much lives in ‘Charge Only’ mode. It will turn off randomly throughout the day, sometimes 10-20 times a day, sometimes 1-2. Unit clicks off (no lights) then comes back on 5-20 seconds later. I’ve checked for voltage going out of spec from AC -input when it happens because it’s an older house, maybe due to surge or heavy load in the house but it never got within 10v of the default range (90v-140v). No particular load trips the shutoff, often nothing is being used expect for a couple DC vent fans on the DC side and the wifi router on the AC side.

Assumptions: (forgive my ignorance)

The problem should be isolated between the MP unit and the grid correct? Recepticles, connections, wiring, etc… going TO the MP but not FROM the MP, otherwise the RV system should take over and trip breakers, blow fuses, etc…. All circuits have GFCI receptacles and function normally inside the RV.

I had a 30a surge protector unit with a voltage/kwh/amp readout that was plugged into the 30a plug in the garage and I figured maybe that was malfunctioning so I removed that and plugged the extension cord directly into the outlet. This seemed to help but this morning it happened a couple more times.

System Specs:

Mulitplus 12/3000/120-50

410a Lifepo4 battery

No solar

Victron Connect Screenshots:

Any insight or help would be incredible!

I’ve since switched the inverter function on so the wifi router doesn’t reset every time the unit disconnects from shore power which is working fine for now, but if anyone has as leads or ideas on possible issues please let me know!

I have had the same problem with my boat for almost 2 years. Will just disconnect. Sometimes it never reconnects. I get to the boat and my house battery bank is run down below the voltage that shut down the Multiplus. So after that, it cannot come back. I have to charge the batteries with separate charger. Right now my Multiplus is in transit for a warranty claim…

Thanks for the response! I found out in my case that there was actually a problem on the utility provider’s side. They came out and fixed the issue and it hasn’t dropped out again.

Glad you could warranty yours though!!