GlobalLink 520 Relay 1 State is not updating based on the requested value- VRM - Remote Monitoring

Hi All,
I’m trying to reboot our equipment’s via the relay 1 on the Globallink 520. we usually reboot from here. however from last Friday, whenever we are trying to close the state of the relay, its not updating as per the requested value and just staying on the current value every time it updates. I’m regularly getting updates on the units but its just not updating. We have 70-80 units on the field and we randomly tried updating the status on few of them. It looks like same. We tried reaching out to our local suppliers. but they are unavailable due to Christmas Holiday. Can someone help? It’s fairly urgent for us.