Hi all,
I’ve recently installed a Cerbo GX connected to a MultiPlus-II and WiFi via Starlink. I’ve set up an alarm rule for the VE.Bus state set to “Inverting,” as I want to be notified when shore power is disconnected or if the MultiPlus circuit trips.
I’ve successfully done this before on a previous boat, and the configuration worked well. However, on this new setup, I spent a few hours with the customer trying to get it working without success.
Here’s what I’ve confirmed so far:
• The test push notifications and test emails work instantly.
• The alarm is definitely triggering — I can see the state change in the VRM app and the Alarm History (disconnect/reconnect events are logged).
• The customer is using the latest iPhone with all app notifications enabled.
• The Cerbo GX is on the latest firmware, and the VRM portal is connected and updating correctly.
Despite everything appearing to be set up correctly, the push notifications for actual alarm events are not coming through to the iPhone, only the test notifications.
Has anyone else run into this issue? Is there something I might be overlooking in the push notification setup or iOS notification handling?
Thanks in advance for any help or suggestions.