Atc/atd failure on lync smart bms - custom van install

Have a 2021 Ford Transit 350 HD built by Ozark Mountain Adventures. Have a dedicated land circuit at my house to top off batteries. Lost one of the 4 SmartLithium batteries and had to replace it. Everything back to working.. Except.. When I try to sync \ balance the batteries with land power. I get 100% charge and then an ATC/ATD FAILURE ON LYNC SMART BMS, it disconnects the load. I have to remove land power and restart the BMS, then everything starts to work again… Only challenge is when I go camping and connect to outside power, it will disconnect me when the batteries are 100% charged. The new battery stays in an UNKNOWN state.. Pulled a VictronConnect_Report.log Who can read this, and give me insight into what’s driving this error?