Hi, we try set the expectation in our guidelines that the community is not a support or ask Victron site. It is a mixed community of enthusiasts, installers etc who volunteer their time to try help members to help themselves.
Formal support is provided by the distributor of the products, which can be found by following the support link in the guidelines.
Ultimately for installation or DIY help, this would outside of the remit of support where typically an installer would help you, or an experienced supplier should provide some guidance.
Few problems are new, most have already been asked and answered here on on the community or archive, which can be found by searching, or googling, in the case of the archive.
This community section is for providing feedback , or reporting issues, on the community forum, or Victron website etc