I have a Smart BatteryProtect installed between the DC loads and other Victron equipment in my camper van. Everything in the installation has been working fine for two years. Today when I turned the system on the SBP reported an E1 short circuit error. In the course of troubleshooting I disconnected everything from the OUT post on the SBP, and it still reports a short circuit error with nothing connected to the OUT post.
Is it possible the SBP has failed? Is there something else I should try?
If you still get the error with everything disconnected than you should contact your seller/installer.
Thank you for your reply Matthias. Unfortunate my installer went out of business so I will probably need to take care of this myself. Do you think the SBP just needs to be replaced, or might this be an indication of another problem?
Use this to get in touch with the original distributor:
https://www.victronenergy.com/support-request
Without knowing your system better it’s hard to say what could have caused the issue.
Thanks again for your response. Just as a follow-up, I ordered a replacement part and installed it today. Everything is working fine again. Looks like the SBP had failed in some way.
hello, same problem here. bought the van. used it for two months. and now after switch off and on the power the vitron battery protect gives E1 error. nothing is changed. I can not find what is going on. How did you proceed? Did Vitron help? There is a 5year warranty … (I dont know the seller)
Did you disconnect the output from the Smart Battery Protect to see if it still has E1 error. If you have the wrong type of appliance on the output (inverter) then it can show this error when charging the capacitors. A few pages up is a link to the Victron support site, put the serial number in to find the dealer. Most warranties are provided to the original purchaser, I do not know about Victron.
I replaced the SBP and the problem went away and has never returned. I assume it was a hardware failure of the SBP. I was not able to pursue a warranty replacement. I bought a new SBP on Amazon.