I have a warranty replacement arriving tomorrow, and I want to ensure this issue has been resolved before installing it.
My returned unit was inspected by a Victron service center, and the warranty claim was initially rejected yesterday due to “evidence of arcing and reverse polarity.” I strongly challenged their assessment, as they were unaware of the known issues with the V1.70 firmware. Once this was brought to their attention and confirmed, they reversed their decision.
guystewart
(Guy Stewart (Victron Community Manager))
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I’ve posted an update to another similar thread here -