My Samsung Android phone recently got corrupted and I had to go through the process of rebuilding it from scratch. It is the phone I used to use to monitor the Victron SmartShunt in my RV and now I can no longer do a bluetooth connection to the SmartShunt. I have the PIN stored in my data safe so it…

[image] MikeFromMesa: When I use the Samsung tablet I do see the SmartShunt in the BT setup Can you do a Factory reset (from AI) [image]

Some questions. > Can you do a Factory reset (from AI) What do you mean by “from AI”? And I am not sure how to get to the Access Reset Option you mentioned. If I go to the Devices listing there is settings option accessible from the three bars in the upper left corner of the app, but when I ope…

AI is from google (and is not complete, you need VE.Direct connection) I have all my devices connected with VE.direct, Bluetooth and Ethernet and I can reset all my Victron devices. Do you have a GX device?

Disconnect power from the shunt and reconect it. (The little red wire). Try again

> Disconnect power from the shunt and reconect it. (The little red wire). Try again Thanks for the suggestion. I will give that a try and let you know.

[image] fredvduin: AI is from google (and is not complete, you need VE.Direct connection) I have all my devices connected with VE.direct, Bluetooth and Ethernet and I can reset all my Victron devices. AI is from google (and is not complete, you need VE.Direct connection) I have all my devices…

[image] fredvduin: AI is from google (and is not complete, you need VE.Direct connection) OK. I have done some research and found out that my SmartShunt does support a VE. Direct connection and that I can buy the cable from Amazon. But what else do I need? Is it enough to buy the cable, conne…

Can you see the GX device in VictronConnect (Phone or Tablet)

Can you see the GX device in VictronConnect (Phone or Tablet) The only Victron device that I currently have is the SmartShunt and I can see that in the Victron Connect app. I can see it, but I can not connect to it with any of my Apple or Android devices. As far as I know the SmartShunt is not a …

[image] lxonline: Disconnect power from the shunt and reconect it. (The little red wire). Try again I tried this, but it did not work. I am still unable to connect to the SmartShunt.

Only one bluetooth connection

Q&A and troubleshooting

fredvduin (Fredd) 28 October 2025 16:32 13

I have no Mac

VictronConnect app via USB

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Only one bluetooth connection

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