Is this a genuine ip65 12/5? (pic)
Got this charger in a suspicious cardboard box and different label (no IP65 Waterproof along the top) than images on the webpage and different than compared to the 12/7 I was checking out.
I’m wondering if I was sold a reconditioned unit or something.
How can I confirm what I got?
Thanks,
You can try entering the serial number here: Need support? - Victron Energy
That’s just the new “eco-friendly” packaging, nothing to worry about… or, if you mean the one on the right, that’s just the older, less eco-friendly packaging… still nothing to worry about.
ok, what about the different sticker on the actual unit (on the left) - no”IP65- Waterproof” along the top
They both still say IP65, which is both the model of the unit and its IP rating (though calling an IP65 rating “waterproof” is, er, a bit optimistic in any case).
Bottom line, yes you have genuine units on both the left and the right; your serial number lookup as you show above proves that to be the case as well, since if the unit wasn’t genuine the serial number wouldn’t return a result.
