Distributer not sending Retrofit kit for the fan of my Multiplus-II

Q&A and troubleshooting
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1

Hey all,
I’ve wrote my distributer (dealer) about sending me the Retrofit kit and he asked me for the SN of my devices (I have 3 Multiplus-II). I’ve send him the SN, but since then I got no reaction (About 3 Month now). I’ve tried to reach him a few times, but no response at all.

Is there a way to get the retrofit kit on an different way? What I’m supposed to do now?
Thanks for help :slight_smile:

2

Any official victron dealer should be able to supply them to you, however in the past it could take some time due manufacturing

3

Thanks, I will try that :+1:

4

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