Connecting through app

DIY
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1

Hello-
About a year ago I purchased a full DIY setup from AM Solar in Eugene, OR: panels, Victron Cerbo, GX Panel, Solar Controller, DC-DC, and a Multi-Plus. I had just finished the install and was getting ready to configure all the programming when they went out of business.

It’s been running and I’m able to control most things through the GX Panel. However, I cannot get the VictronConnect app to communicate with any of the three bluetooth components (Cerbo, Solar Controller, and DC-DC Charger). I’ve tried Android and Apple products with no luck.

The Cerbo GX always appears grayed out. When I try to connect, it tells me that the product is already connected to another phone (it isn’t). Toggling to Airplane Mode and even rebooting the phone has no effect.

Both the Orion Smart DC-DC and the SmartSolar will not accept any PIN to connect. I have tried 0000, 000000, 1234, 123456, and the PIN that is on the label. I just get a message that the app couldn’t pair and that I should check to see if the component is ready to pair.

I’m at a loss for what I can do next.
Thanks.

2

Is the gx connected to the vrm?
If it is then update from there.
You can program them using the vrm connection in victron connect app.

If you are set on using BT.
Then run through the troubleshooting section here.

3

I needed to reset the PINs for each of the components using the PUK code. I was able to connect after that. I have one last question about connecting 3 LifeBlue Li batteries that I’ll post separately.