Hello, I have a question. Two days ago, I bought a charger with the code HQ2114. The seller claimed I had a 5-year warranty from the date of purchase, i.e., the receipt, while Victron claims it’s from the date of manufacture. Why am I interested in the manufacture date of a given product when the warranty should apply from the date of purchase, not the date of manufacture? It would seem that I have a new device and the warranty is already expiring. It’s so absurd.
It’s highly unusual to get a new device that was manufactured 5 years ago.
Is the seller a dealer or a personal sale?
It’s not a dealer, it’s a store. I bought it with this code because I didn’t want the HQ25 code, i.e. 2025, because they are defective. I looked for one with the lowest possible code and managed to find one from 2021, so I bought it new, and it had just been sitting in the store for so long.
The warranty statement is easily found via search. It is from date of purchase by the original purchaser.
The dealer that sold it to you is responsible for fulfilling on it.
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Correct and the fallback is the manufactur date.
The store claims my warranty is valid from the purchase date on the receipt, and Victron replied to me via email:
“Hello
This means that your product was manufactured in 2021 and you have a five-year warranty from the date of manufacture, not selling.
This answer is valid for the charger and not for the battery: the warranty is only for two years.”
Who should I believe? I bought a new device with a production date of 2021 and the warranty is already expiring, even though I bought a brand new device from the store and have the receipt? 
I wanted a device with a lower code than the faulty series. The faulty series has codes HQ25, and I looked everywhere for lower codes, such as HQ24/HQ23/HQ22, and I found a device with code HQ21, meaning it’s the correct series without the defect. Now the warranty is supposedly running out. Who cares if it’s been sitting in the store for several years? I buy it. I have a receipt for a new device, and the warranty should be 5 years from the date of purchase.
So I should stick to what the store says, that the warranty is from the date of purchase?
As far as I know the warranty is 5 years + 6 months from the date of purchase of the device by the distributor from Victron.
No matter of the production date.
That way the distributor has 6 months to sell the device to the end user and the end user still gets 5 years warranty.
And normally that’s working out pretty good.
Form some products with a very low demand we sometimes get units with HQ23XX from Victron but from most products with a higher throughput (like the IP22 chargers) we normally don’t get units that are produced more than 3-4 months ago.
I highly doubt that your device has been bought from Victron in the past 6 months.
It’s more likely that it was laying around for a few years and the warranty is almost over.
This is also described in the warranty policy:
So your caution with that current issue will probably backfire in therms of the warranty.
It would have been better to wait for the new improved batch instead of looking for an old one.
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It must have been sitting for a few years, and the store still insists that the warranty is valid from the date on the receipt.
There’s apparently an extended warranty of up to 10 years, but I don’t know where you can buy something like that in case of emergency.
That needs to be done through the distributor but you can’t do that “in case of emergency” if the device is already defective.
That needs to be done before and max 1 years before the original warranty is over.
If i not misunderstood, then thats good for you. Get that statement in writing and you got five years of warranty from the time of your purchase, whether or not Victron still gives this warranty to the store
The caveat re warranty also states local regulations apply so it may also vary based on the consumer laws in the region.
Where I live, warranties apply from date of purchase, no exceptions.
I asked at the store, but they may not be very knowledgeable. They said the warranty is valid from the date of purchase. At most, if the device ever fails, I’ll report it through the store I bought it from. If the manufacturer says the warranty has expired, let the store worry about what to do, since they assured me the warranty is valid from the date of purchase.
Yes that’s true but you will only get what the minimum is by law, not the 5 years.
But will be Victron the one who needs to fulfill such a warranty or the seller?
The distributor has a contract with Victron there it says how warranty is handled.
It’s not Victrons fault (of the end users) that this seller had the charger laying around for almost 5 years.
The seller. They are entering into a contract with the end-user, not the manufacturer.
I’m just writing clearly that the warranty is valid from the date of purchase by the end user, so it may be 5 years, but I buy it as an end user, so it should be valid for 5 years from the receipt.
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However, I returned the device and received information from the distributor who sold it to the store where I bought it that he sold it in 2021 and the warranty period is about to expire. I sent it back and bought (I managed to find it directly from the Victron distributor) 1 pc of HQ24 version 12/20A 1 output 
so I will have 5 years from the purchase
Glad you came right. It pays to be careful.
I entered my device’s code into Victron Support and it showed me the distributor who sold it to the store where I bought it. I wrote to the distributor, and in 2021 they sold it to the store and said they had checked my device and the warranty was about to expire. I managed to return the device and now I’ve bought the same model from the Victron distributor, i.e., IP22 12/20A with the code HQ24. I managed to find one in their warehouse, so I’ll have a 5-year warranty
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