Victron Quattro not accepting Shorepower

Hello, I have a Victron Quattro 5000/12 connected to 7 Mppts, 4x280 Ah Lithium Batteries, Cerbo on a Catamaran. When I try to connect Shorepower it shows the 230 V coming in and that the connection is interrupted. We do not often have shorepower as we tend to stay on anchor. Last year the problem started with sometimes showing strange frequencies for the shorepower, then it stopped working altogether. First I tried a brand new cable with new plugs, but still the same. Then I had a friend who is a electrician at Siemens to measure the electric connections from Shorepower to the Quattro and it all seems okay. So it can only be faulty settings in the config or a fault with the Quattro. I will try to add the screenshots from VEConfig as soon as I find out how. :slight_smile:

Vicconfig1
Vicconfig2
Vicconfig3
Vicconfig4

Are there any obvious reasons for the Quattro for not accepting mains?

Thanks

Ralph

What is the setting on the virtual switch tab?
Maybe take the ups function off as well.(8. Grid Settings)

Wide frequency and ups are not compatible settings.

Thanks for the reply. I switched the UPS Funktion off. Here are the Virtual switch settings. I can test it in a few says as we are not in a port right now.
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Thanks

Ralph

Are you wanting it to accept shore on demand?
If you are wanting to set conditional connect it is easier to use Victron Connect to program that.

Thanks, I want it to connect to shore power as soon as the plug is connected, without conditions

Then switch of VS (VS nicht verwenden).
And I reccomend you to enable battery monitor with correct data.

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Thanks again. I will report as soon as i can test it.

Regards

Ralph

OK, tried all this but IT still says Mains are disrupted.


Had to reconnect the old charger and at the end of my wits. Anybody know of a victron Specialist around Athens in Greece i can Bring the quattro to to Check?

Regards

Ralph

@DAMIR36

@DAMIR36
On your gx you haven’t selected inverter only?
Item at the top of the quattro page.

No, even when I use the physical switch on the quattro to select Charger the light for mains starts blinking.

It shows voltage but no frequency.
Can you measure voltage and frequency with a multimeter at the input terminals?

Voltage at the input terminals is the same when I measure at the terminals. My multimeter does not let me measure frequency.

Right now I disconnected the line to the input terminals and use this line to power my old quick charger and everything is fine.

Manchmal ist das mit dem englischen schwierig :grin: will sagen ich hab das Stromkabel an der Victron abgemacht, bin direkt zum Fi am Boot gegangen um 220 Volt zu haben und nutze einfach ne Steckdose im Motorraum für den alten charger. Bringt natürlich wesentlich weniger als die quattro aber zur Batterie Erhaltung langts.