Multiplus II shuts down for a few seconds VE.Bus error #1 and #3

I have a problem in one of my installations. It is a 3-phase system with 3 Multiplus II and Cerbo GX. There is ESS running. The batteries are 3 Pylontech US3000, connected via a Lynx Distributor.

After running 1 1/2 years without problems, it now happened several times that the 220V output shut down for only a few seconds. The customer can not tell, if it was just one phase or all 3, because it was so short. In have different errors in the VRM alarm-protocol and on the GX. The GX device shows most times VE.Bus error#1 and just one time VE.Bus error#3. On the VRM alarm-protocol only the error#3 appears, but always 3 times with just 1 or 2 seconds time difference. The error#1 on the GX device is about one hour later.

I have no idea how I can localise the problem. It is very rare, the first time in August 24 and now 3 times in December. And the shut down is extremly short. I checked the DC fuses, but they are OK and I also checked the communcation connections. Thats all short original Victron cables.

What modifications and updates were made at the time the problems started?

There has been no modification or updates at all since the first installation.

What are the text descriptions of these errors ?

This is the VRM listing:

276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-12-12 13:26:16 6m, 56s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-12-12 13:26:16 1m
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-12-12 13:26:27 38s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-12-03 12:33:40 14m, 6s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-12-03 12:33:40 1m, 7s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-12-03 12:33:56 35s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-08-28 13:21:31 1m, 1s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-08-28 13:21:31 29s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-08-28 13:08:59 3m, 58s
276 VE.Bus System [276] VE.Bus Error: VE.Bus Error 3: Not all, or more than, the expected devices were found in the system 2024-08-28 13:08:58 1m, 1s

The GX device says: #1 Gerät ausgeschaltet (device switched off)

Clean and check all contacts of the ve.bus.

You’d have to ask victron if its possible to make a trace with wireshark and a mk3, but I’m afraid not

I made some more investigations and found out, that all 3 phases shut down at the same time. At that time also the VE.Bus went to off and the DC current was quite high. I am not sure what causes what and why. Today it happened 3 times and yesterday one time. Does anybody has an idea?

This is what it looks like:

What does the battery DCL look like at the point of shut down.
Something is send the signal to shut off.
My first suspect will be the battery bank shutting the system down
A sudden high discharge suggests wiring or load or switchgear problem. Possibly in the load side (logging will be missing it).

Yes, the DC has a sudden high discharge at that point. I do not believe that wiring is causing the problem, because the system run for more then a year without any problems and no changes. I attach a picture of the system. AC-Load could be a problem, but you can not see a specific situation at that point. Only two times the phase 2 had a higher peak at that point, but still not very high. What do you mean with “switchgear problem”?
I also attach a new screenshot with battery current and voltage included.


Sometimes a breaker can have issues that cause weirdness.

What are the pylontec batteries sending to the system at the point of shutdown. (Cvl ccl dcl)

Other thing to look at is of maybe there is a switch to feedback to grid and then that is triggering the discharge.

DCL and CVL are both completely stable over the whole time. Only CCL went sometimes down from 111 A to 103 A for about an hour, but not at the time of the event.

I will check, if there is switch to feedback to the grid. I did not do the electric part, that was done by the electrician, who made the house installation. We feed into the grid and I thought the smartmeter would handle that. What kind of switch could be there and how could that trigger the discharge?

I was trying to work out where the discharge was going to since it isn’t your loads on the output. But grid is also a load. ESS sometimes ‘tests’ the grid to see if it can frequency shift. It can cause a reverse power flow under some circumstances.

It looks a bit like the battery voltage (or possibly a cell voltage) drops below minimum. I obviously don’t have the same resolution available as you would in the VRM. So this is a guess.

With your battery bank wired as it is balance may also be an issue. (So a weak bank.)

You are right the battery voltage went down to 48V at that point. And the cell voltage one time to 3,15 V.

Would it help, if you would have access to the VRM? The customer allowed me to give you the VRM number.

I don’t have back end / technical access.
It could but with an intermittent fault it could be a hit and miss. To work out.

How often does the battery get to full charge?
Since it is your installation it is best if you learn how to diagnose it.

Yes, I am learning much more now about diagnose. It is the first time that one of my 8 installations has a more complex problem.

The battery was not charged to 100% since end of november. We do not have much sun at the moment. But the problem appeared for the first in August, when the battery was fully charged every day.

Ha ha. It is the one that will make you an expert :laughing: we call that one the ‘school fees’ install here.
It may be worth charging them. What is the deviation between high and low cells?

What grid code do you use? have you programmed LOM detection?

In normal running situation the maximum deviation was 0,06 V. But at the point of the breakdown it was 1,4 V for a very short time.

I use the German grid code with internal NS protection and have LOM B activated.

You’re running 15kVA of system off 6kVA of battery, ones that are known not to age well when undersized.
If I had a system like this behaving unreliably, that’s where I’d start.

With it not being charged for so long there will be some weak cells.
Also it is an undersized bank as mentioed this will not help the situation.

The battery bank has a size of 10,5 kVA, 3 of Pylontech US3000C.