Buy, support and warranty inside Europe

Don’t know if the question was raised, but here’s my “problem”, if you can call it this way…

I want to buy another Multi RS for experiments.

I live in Romania and here the Victron equipment prices are quite high.
As a side note, sometime I wonder if it’s not an understanding between dealers to keep prices high…

I’ve found out during my searches that the NKON store prices are reasonable, including shipment to Romania.
Comparing with the smaller price from Romania, NKON price, including shipping, is with about 20% lower/cheaper.

So… Three questions:

  1. Suppose that I buy from NKON and if something is wrong with the device, do you believe that I will find out “sympathy” and support from the dealers from Romania as warranty is concerned?
  2. Do you have experience with NKON store as everything is concerned? Trustworthy? Problems shipping abroad? Relationship?..
  3. Do you know any better alternatives that NKON?

Thanks in advance for your opinions.

PS.
A topic / section about dealers, sellers, experiences with them, feedback in a word… is it worth it?
In my opinion yes, as it will help future clients to choose wisely, both products and support.

Try " helionenergie.nl" former Victron employee

Hi @alexpescaru,

NKON is very well known in the Ukrainian community because they offer good prices and direct delivery.

A lot of equipment has been purchased from NKON without any issues.

One of my friends had an issue with a MultiPlus-II 48/8000 from NKON; support responded quickly and sent a replacement main board.

p.s. Take a look at https://globtechnic.pl/

I purchased my battery cells about 4 years ago in the NKON online shop.

The whole process went very nice, the cells arrived fast, all had tracking numbers.

I had a question about some technical details and there was immediately some guy answering the Emails. So yes, this Shop feels trustfully.

And I had this hint from a german community, where this shop was also highly recommended (at least for cells shipped from NL with corresponding warrenty).