Hi @aphil138
As this is still a beta version it is best to wait for the official release (coming soon!) if you are unfamiliar firmware updates on Victron products.
Once the official release is available you will be able to update the firmware in VictronConnect.
Hello,
I’m also experiencing the same issues with my IP22 12/30/3 with serial HQ2532.
Looking forward for the fix 
Hi @guystewart
I just bought your charger and I ran into a problem.
I also encountered unstable operation of the 12/30 (1) series HQ2539347XG device
After installing the latest test firmware(3.67 beta 2), the situation is still not stable enough. I conducted tests with a nearly fully charged 100 Ah gel battery.
In power supply mode, peaks reach 6-8 amps.
I also connected a 1.4 amp incandescent light bulb to the device in power supply mode and it worked stably, the voltage and current did not fluctuate
My main question If I contact a service center, can I expect to receive a replacement device from a different series?
PS. I can also, upon your request, provide CSV files recording the device’s operation while the battery is charging (Mode, Charger Error, Current Voltage).
Take it back to the store where you bought it, they won’t fix it with software, they’re playing for time… They can’t fix poor quality relays (hardware) with software… They’ve been producing poor quality devices all year and now they’re trying to push it out into the world… Look for chargers from 2024 in stores.
@guystewart today I installed the firmware upgrade 3.67 but still have the same issue. When the charger goes from absorption into float the Amps go up and down, no stable values. What is your advice on this?
Take it back to the store where you bought it and look for the 2024 version
I have been following this topic with much interest, as I have an IP22 HQ2521 12v/30a charger. Today, I tested it on a Li-ion 100ah battery, only to discover that, indeed, the wildly fluctuating amperage and voltage is taking place on my charger. While testing, I opened the settings on my Victron Connect app, only to discover that the Li-ion setting has the float setting “disabled.” This seems out of place, as the product is advertised as having all the different charging settings.
Here is my question; is anyone else seeing this disable float setting, and could this have anything to do with the charger not moving on from absorb?
I am in agreement with SETH89, that this is something that should be addressed beyond a firmware approach. I believe Victron should make this right.
Tim
Hi @guystewart
While testing my IP22 (HQ2521), I entered the advanced settings and noticed that the Li-ion settings had the “float” settings disabled. Could this be why the charger is not going into float when the “absorb” setting nears 1 amp? I have not yet looked into whether the float settings are disabled in other presets, and I see that many other users are having problems with different batteries. What would lead Victron to disable float levels for Li-ion batteries?
No, what you are noticing is not relevant to the original issue. Float charge on lithium batteries is not needed, anyway. Of course, depends on who you ask, but it’s really not needed.
Victron has now released v3.67 - the announcement is here - BlueSmart IP22 firmware v3.67 - Improved charging behaviour for units between HQ2511 and HQ2552 - Victron Professional
Thanks all who contributed to the beta testing.
Please read that news item for more details, including what to do if this firmware solution isn’t satisfactory for you.
Work continues with focus on improving similar behaviour on the 3 output models, and investigating further some of the reports on the IP67 models.
Thank you for your guidance through this issue. I have downloaded v.3.67, and received confirmation that it is in Victron Connect, but when I open Product Info, and press Manual Install, the next screen is totally blank.
Any advice will be appreciated!
Hi @TimB
I saw this issue elsewhere, is it possible to rename the file so that there are no spaces in the file name?
Hi to all those following this thread,
With the release of v3.67, the pulsing voltage and current behaviour of the Blue Smart Charger IP22 single output version has been reduced to an acceptable level.
We understand that some customers may disagree with this, and for them the remedy is to submit an RMA for a replacement.
Returning HQ25 model today cannot be replaced with newer hardware yet as these have not arrived in our warehouses.
We estimate the replacement hardware revision with an internal component change will be coming into stock in April 2026.
All IP22 single output serial numbers starting with HQ26 have this additional hardware modification.
Further details on this process will be communicated via the dealer and repair network, so if you are in the situation where you have the IP22 single output model, and aren’t satisfied with v3.67 improvements, please contact your local dealer and then be patient for them to receive more information.
v3.67 will be released for all users and be included in an update to VictronConnect shortly.
3 Output model
Internal testing is almost finished and will be available shortly for a public beta v3.68.
I will post that here once it is ready to test.
Yes, I was able to rename the file (thank you to Matthias for his help in contacting the developers who suggested this fix). Unfortunately, although it helped, it did not solve all my issues. For more, see “Why won’t my Victron charger enter float mode” Why won’t my Victron charger enter float mode?
Do we need to register interest in a Replacement here, or just fill in an RMA with Part Number and Serial Number nearer the time? I would q
guess that this Topic will be advised when the new ones are available.
Thanks to all those who have participated in this Topic and the Testing along with, of course, the Developers.
Best wishes,
CeeJay13
You will need to go the official way of support for that:
https://www.victronenergy.com/support-request
Entering the serial number will send your request the responsible distributor.
Does anyone know if the Blue Smart IP67 chargers manufactured in 2025 exhibit the same pulsing behaviour at low current ?
In Ip65 some units show this…
It’s hard to say with the Ip67, you have to buy it and see for yourself, at most you can return it to the store.
Hello, I’m writing from a translator, I’m from Poland. I have a question for you. I bought a Victron IP22 20A charger with a single output and a low code HQ2114, which is free of the same defect as the HQ25s (current spikes in the float and storage phases). After buying it, I didn’t want to update it because I had the HQ2433 version a few days ago, so I installed update 3.65, and in the float phase, when the current dropped to 0.8A, there were spikes from 0.8A to 10A. I suspect the update messed something up because it was the HQ24 version, which is theoretically free of the defect. Now I have the HQ2114 version, the last one I managed to track down, and damn, when I open the app, it says “you need to update to version 3.65” to use the app. Otherwise, I can’t access settings, etc., and I’m afraid that if I update it, and I don’t have any other option, it will break it like it did with the previous one. What do you recommend? I can’t charge without an update because the full 20A will be used and my battery is 70Ah and I have to reduce the current from 20A to 10A in the app.
If you don’t want to update, you can access “night” mode (low-current for 8 hours) using only the Mode button on the front of the unit: 6. Setup
It’s not a perfect solution, but it is at least an option.
