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firmware update

Multiplus Compact 12/2000/80-30 230V: came with firmware 2608430, should I upgrade? And to which version?

As per the subject.


I have already registered on https://professional.victronenergy.com, reviewed the Changelog[1] and read the associated documents[2][3], and I understand that I need a 26084xx file; on https://professional.victronenergy.com/downloads/firmware, I can see that:


a) There is *no* 2608430 file, so I understand that, after I upgrade, there is no going back to the version that came with the equipment (unless I can download or back it up from the equipment itself?)


b) The only versions I can see are 2608433, 2608459 (these, located in separate subdirectories) and (in the main directory) 2608485; the latest version (486, as mentioned on the Changelog) is not available for my equipment (ie, there is no 2608486.vff file available), despite being available for very similar ones (eg 2609, which according to [3] would be a MultiPlus 12/3000/120-16). Any reason for it not being available for my equipment?


c) Between 2608433, 2608459 and 2608485, which one should I install?


Thanks in advance!


[1] https://professional.victronenergy.com/downloads/firmware/file-download/?name=VE.Bus%20%28Multis%2C%20Inverters%20and%20Quattros%29/Changelog%20firmware.docx

[2] www.victronenergy.com/upload/documents/manual-VE.Bus-firmware-versions-explained-EN.pdf

[3] https://professional.victronenergy.com/downloads/firmware/file-download/?name=VE.Bus%20%28Multis%2C%20Inverters%20and%20Quattros%29/VEBus%20firmware%20numbers.txt


-- Durval.

durval asked
Matthias Lange - DE commented ·

1 Answer

Is the VE Bus V1.11 safe to install?

Is this firmware safe to install?

s-signor asked
s-signor commented ·

1 Answer

Smart Lithium problem after firmware update

I don't know if anyone else has had this problem, i updated the firmware on my smart lithium batteries (mandatory updates V1.24) through the Victron Connect App, all of which were working perfectly before, now some of them even though the firmware stated completed, now come up with a E-SL24 hardware failure alarm and a E-SL2 internal communications failure, the recommendation is to reinstall the firmware to reset the controllers but you cannot do this as the App states "your product is already running the latest firmware version"...

The batteries are:-

24V 200AH smart LiFeP04

12V 90AH smart LiFeP04

Any ideas as i do not want have to replace these perfectly good batteries.

Regards


Steve

hampster21 asked
kgornall commented ·

5 Answers

BlueSolar MPPT 75/50 broken after software update

I connected to VictronConnect, it detected a new firmware and I had to upgrade to continue using VictronConnect.

After the update I got error on Victron software "#116 Lost Calibration Data" its not working anymore. Bulk and Absorption light flashing blue together.

According to Victron toolkit, it means a internal fault and I need replacement.

Its gone past its warranty, so cant send back to dealer, is there any way to roll back.

Any ideas?


told36 asked
tommy-1 commented ·

2 Answers

Multiplus Firmware Update 2609154

Hi All, new to this. I need to upgrade my existing firmware 2609154. What is the most stable version and can I upgrade straight to this or do I need to upgrade in steps?

Thanks in advance

Cheers

philkern asked
philkern commented ·

1 Answer

Cerbo GX Remote Console connection issues after FW update to 2.62 (also in 2.63 and 2.65)

Yesterday I updated my Cerbo GX from firmware 2.60 to the newly released 2.62.


Cerbo GX is connected to my Internet router using WiFi.


Several times already (first time it happened yesterday, while looking into the Cerbo GX settings after the FW update) Cerbo GX was not accessible using Remote Console via LAN for several minutes.

After a few minutes I can access it again (without doing anything to fix the issue).


When this happens, on VRM there are no updates for a few minutes (VRM portal log interval is set at 1 minute).


Not sure if this is a WiFi issue (haven't got a chance to try it with a LAN cable since updating the FW) or if Cerbo GX freezes for a few minutes and that is why I can't access it with Remote Console over LAN.


The WiFi and Bluetooth LEDs are blinking normally even when this happens (or I did not catch them in time).


Yesterday, after the first time it did this, I did a Cerbo GX reboot (from Remote Console menus), but again it had the issue today: once when I tried Remote Console from a phone and second time when I tried from a PC (both devices were in the same LAN with Cerbo GX).


I never observed this problem with 2.60 firmware.


Anyone else has this issue after updating the firmware to 2.62?


seb71 asked
Lourens answered ·

14 Answers

MultiPlus firmware update

When connecting my Mac with a MK3 cable, I can see there's a firmware update available for the MultiPlus. From what I've read, I shouldn't update unless there's a problem I'm trying to solve. All is working well but could there be some features I could be missing? When using my iPhone's app and checking the MultiPlus, I see a screen that doesn't allow me to change anything but I've seen others with a different screen.

[image]

andrecampeau asked
Alexandra answered ·

1 Answer

VRM Portal Firmware Update Error

Hi

I am attempting to use the Firmware Update process on my system from the VRM portal and get an error using this as per below.

On clicking the "Firmware Update" button the status shows as "Connecting..." and then "Connection established, retrieving list of devices...". After a minute I get an Error message box saying:

"
The site's two-way communication service did not respond. Have you enabled it on your GX device?
Note that due to an issue on June 30th 2019, a reboot of the GX Device might be required. More information
Error: 1392
"

The status is then shown as "An error occured during the querying devices process. Please try again later!"

I have tried rebooting the CCGX and also turning off and the on again the "VRM two-way communication". All to no avail the error still occurs.

On VRM device list the CCGX shows "Two way communication" as being enabled.

Equipment details as below:

CCGX
Firmware Version: v2.66

Multiplus Compact 12/1600/70-16 with VE.Bus BMS
Firmware Version: 469

BMV-712 Smart
Firmware Version: v405

SmartSolar Charger MPPT 150/60
Firmware Version: v1.56

SmartSolar Charger MPPT 100/20
Firmware Version: v1.56

Are there any other settings etc. that I can check to get the function working?

Thanks
Gary

gary-1 asked

0 Answers

New firmware

Can anybody please tell me what is new in the firmware v481=>482? for the multiplus II

Thanks

skykay asked
Matthias Lange - DE commented ·

1 Answer

What is the mean of BF in: Improved BF failure detection mechanism

Hello victron members, a new firmware has been released, do you know what is the meaning of BF in : Improved BF failure detection mechanism.

Thanks in advance.

[image]

palom170 asked
Guy Stewart (Victron Community Manager) answered ·

1 Answer

Multiplus-2 does not appear on victron connect

Hi all,

I am trying to update the firmware of my easy solar-2 GX 48|3000|35

I am using CAT5e (connected to one of the VE.bus ports) and Mk3 to USB to connect on my windows computer. When I open my victron connect app on windows laptop, on the device list page, in LOCAL section all I can see is EasySolar-2 and not multiplus 2.

What do I need to do for it to appear on victron connect?

I also looked online and found old method of firmware update using veflash. I can not find where I can download veflash anymore?

Please help

mo-awais asked
Paul B answered ·

1 Answer

How to update Multiplus firmware?

My Multi 12/1600/70 runs firmware 154. Product id # 2606

suavek asked
spicedreams commented ·

3 Answers

Phoenix Inverter VE.Direct 24/1200 alternately flashing red and green - needs a firmware file

I have a Phoenix VE.direct 24/1200 inverter with alternately flashing red and green leds, which apparently means a calibration or firmware error.

To try to fix it, it was recommended to re-flash the firmware, but VictronConnect says it is up-to-date with V1.22, and doesn’t allow re-flashing except with a manually downloaded file.

Does anyone know where to find the correct firmware file?

On Victron-Professional there is a whole list of V1.21 files - none of them are accepted by VictronConnect (they all give error D90, "firmware is not for this product").

With an older version of VictronConnect the Phoenix 24/1200 inverter identifies itself as unsupported but it gives the product ID as A2F2 so if I correctly understand the naming conventions, it would need a firmware file called “phoenix_inverter_A2F2_v01.21.dup” which is not listed under “Phoenix Inverter VE.Direct”.

This inverter was just bought and has had this problem since the very beginning, unfortunately it came from a dealer in Slovakia whereas I am in France, so I am hoping to be able to fix it without having to pay the rather expensive postage for returning it, since apparently Victron does not handle any warranty issues directly, i.e., only be going through the dealer who sold the device …

Many thanks for any insights!

Robert asked
Robert commented ·

1 Answer

24v Phoenix 1200w - Alternating flashing LEDs - no AC output

Hello,

I've had my 24v Phoenix 1200w (120v) inverter running solidly for a little less than a year now. Firmware is 1.21.

Switched it on this afternoon and there was no AC output. The red and the green LEDs flash in an alternating fashion every half a second or so. Toolkit shows this as "Calibration or Parameter Error".

I've tried checking and resaving all the parameters (all were fine) and then refreshing the firmware with A27A_01.21 but no luck.

Does anyone have insight into why this suddenly happened or what can be done to rectify this ?

Many thanks in advance,

Alex

akrolick asked
Paul B answered ·

1 Answer

75/50 problem after firmware update.

Hi.A while ago I updated my 75/50. I have had to reset the daily data to find my production figures for the next day.The KWHr meter is unaffected, but I have no graphs now..only one bar of today's info(that could hold months logged as today's figures).

Can you help ?



stevla asked
klim8skeptic commented ·

2 Answers

Smartsolar 150/100 Firmware 1.56.

Hi everyone !

Did you already have updated your Smartsolar MPPT (150/100) to the new firmware version 1.56 ? Does it has fixed the issue related to the Fw 1.54 ? Any information is welcome.

Thanks, Michel

michelg asked
michelg answered ·

2 Answers

Smartsolar firmware upgrade problem

So I upgraded my firmware today and now I have no charging . The controller is sensing power from my panels. But I get no output. I have reset it by cutting power both in going and outgoing several times with no help. I did lose all my history and there are no error codes on the app. On the controller the bulk light is flashing once every five seconds. Help

johncapp asked

0 Answers

Multi Plus Firmware Update for the old microprocessor possible to work with Cerbo Gx DVCC?

Hello everybody, just registered for my first question.

im super new to Victron Components but i i have read a lot the last couple of month.

I would like to know if it is possible to update my Multi Plus with SN 19xx125, to a higher Version which work with the Cerbo Gx an allows me to limit the charge current via Victron Connect iOS or Mac.

The Cerbo Manuel tells me its possible with Firmware 422 to have access ti DVCC, but maybe wit Firmware 2xx it might be possible to show the Multi at least in the Connect App or VRM Network?

So far with my Firmware 125 of Multi, i have no access at all.

Before i try updating, i just wanna make sure, not to do stupid and unnecessary things.

Thanks for your help.


Device list:

Multiplus 12/1600/70 (old microprocessor, sn starts with 19)

Cerbo Gx with Toch Display

Lynx Power In (Modified with Fuses like Lynx Distributor)

Smart MPPT 100/20

Smart Battery Protect

Smart Shunt

swellmarcel asked
Matthias Lange - DE commented ·

3 Answers

Smart Solar MPPT 250/85 cycling PV to 0 after 1.54 upgrade

Hello,


This system was disconnected for a few months. It is a marine application. Returning to the boat we powered up the solar controller and everything looked normal looking at the Color Controller. I logged onto VictronConnect to the solar controller via Bluetoot. As seems to be normal in this situation, the app prompted an update to the controller from 1.2x. It did 2 updates ending at 1.54 before allowing continuation to the data.


After the updates, I am seeing cycling of the PV input from a normal 450w to 0. It is doing this several times a minute. All was steady and consistent before logging on and updating.


Is this a known issue? Anyone have some advice on what the cause might be? Is it possible to roll back the update?


Thanks

DonE

done asked
done commented ·

2 Answers

Nach Update auf V1.50; Warum lädt der MPPT 75/15 Laderegler nur noch in Erhaltungsspannung (Bulk) ?

Hallo, wir haben einen Smart Solar MPPT 75/15 an einem 110 Watt Solar Panel und einer 225 Amp/h Batterie installiert.

Vor dem Software Update auf V.1.50 hat das System toll funktioniert.

Bulk und Float alles ok. Siehe bitte Foto.

Nach dem Update auf V1.50 kennt das System nur noch Bulk - Ladung.

In den Tagen vor und nach dem Software Update waren keine Stromverbraucher aktiv. Auch sonst wurde nichts am System verändert.

Wir haben nun seit 3 Tagen Verbraucher hinzugeschaltet. Das System lädt weiterhin nur in Erhaltungsladung - Bulk weiter. Die Sonneneinstrahlung ist in den Tagen vergleichbar.

Warum lädt der MPPT 75/15 nur noch in Erhaltungsspannung (Bulk) ?

Gibt es ein neues Softwareupdate? Oder kann man auf die alte Software Version zurück wechseln?

Vielen Dank schon einmal im voraus für die Informationen.

[image]


wesso asked
harald-tedesco answered ·

3 Answers

Pheonix Inverter 24/3000

Hello, Im having problems with my Pheonix 24/3000 inverter. After buying it second hand, I have never got it to work. First it simply did nothing when i flicked the switch, now the green light ontop is flashing but there is still no output power.

Both occasions I checked the voltage at the inverter terminals and beyond the fuse. It showed 25.5v when the power switch was off and when it was on. So I dont think there is a bad connection. It is however quite cold here in Sweden and it has been in a room the has been below 0 degrees celcius on both attemps. The first attempt was maybe at -4c when the inverter showed no light and -10c on the attempt when the light started flashing.

Could it just be the cold?

The batteries are gel batteries that stay topped up so I think they can handle the cold.

[image]


I had a hope that doing a software update might make it work again but VictronConnect cannot find the device when plugged in. It is connected to the laptop with an RJ45 cable through a USB adapter.

Could it be the adapter that doesnt allow the connection?

There are 2 RJ45 ports in the inverter. Ive tried both of them.

[image]

Thanks folks! Any advice is much appreciated.

Nathan

natdak asked
natdak answered ·

3 Answers

Multiplus II on AS/NZ 4777 generating error 11 after a firmware upgrade

This device is set to AS/NZ 4777 (Externally connected neutral). I upgraded from 2628473 to the current firmware, 2628481 and am now getting a relay test followed by EC11. I rolled back to an older beta firmware, 2628430, which prevents the test but that has other issues. Could I have done something wrong or is there an issue here?

troy99 asked
troy99 answered ·

1 Answer

Where to find release notes for different firmware versions?

I'm trying to find out where I can get the release notes for each firmware version for my MPPT 75/15. The current version is 1.46. But I have no clue what improvements were made to the 1.45 version (for example). I'm very interested to find out when the improvement to synchronize multiple controllers will be implemented. Thanks

anders-rhodin asked
pmikep commented ·

3 Answers

Updating Smartsolar 150/100 to firmware 1.54 ?

Hello everyone, I am asking myself if I will update the smartsolar MPPT 150/100 MC4 from firmware 1.50 to 1.54. My concerns are related to a possible crash and also issues commented by other users with FW. 1.54.

I am not currently in my residence country and locked here up to May 2021. My setup is currently working fine, I just updated the Cerbo GX to 2.62, and the BMV-700 to 3.11, but the key is the MPPT which produces all the power for the battery bank.

Being far away, I do have some doubts about the stability of the firmware, and the risk of crashing the MPPT during the firmware update through the Cerbo GX.

Any advices from Victron Staff would be appreciated.

Thanks for your time and help.

Michel.

PS: I am not a newbie using firmwares and trained updating servers, routers, etc

michelg asked
michelg answered ·

2 Answers

Quattro Firmware issues

Good evening all,


I have had a very interesting experience trying to update a 5kVA Quattro.

The unit is running v430, hence the need to update. (quattro is standing idle and has very low load on it)


What happened:

- Downloaded and saved config using VEconfig using MK3 cable (verified it workes)

- Got the quattro ready for firmware update, unplugged venus and turned it off as indicated.

- Plugged MK3 cable into quattro and turned it on.

- The quattro did not turn on and the temperature LED was now on.

- I proceeded to try connect and got a failed message....

- I toggled the on/off switch, sometimes the temperature LED would go on, sometimes not... and VEflash was not happy.

-I then removed the MK3 connection and tried to turn the unit on... No response.

-Now getting worried (as you can understand)

- pluged in the venus, and bam the unit turns on.


I tried this multiple times and nothing seems to repeat (except the fact that it wont update)

At one stage a whole bunch of LED's started flashing, but nothing consistent which I could record.

I have yet to try and update using VictronConnect, but besides that, does anyone see what I am doing wrong?


regards Ewald

ewalderasmus asked
ddickov commented ·

4 Answers

#10 Alarm system time sync error , #1 device switched off random reboots

For last couple of months my system ( 3 x 5 KVA Quattors in 3 phase with BYD 10 KWH) randomly resets ( all the quartos go offline and come back on)

#10 Alarm system time sync error, #1 device switched off commonly seen.

Initially, I Suspected network cabling so replaced with CAT 7 high-quality cables and cleaned the network sockets with contact cleaning fluid

Also, checked if all DC connections are tight ( they are )

There seems to be no pattern to these switch offs ( observed at 2 am in the night and also during afternoon or evenings ) -

The system works fine for a couple of weeks and in one day I could face one or more restarts with associated error logs

All firmwares are the latest except Quatro which are on V430 ( latest is 464 i believe)

Quetsions


1- Is there a detailed log somewhere indicating which unit is causing the shutdown

2. Should I upgrade quattro firmsware to rule out any other issues

3. Is this the issue of any external EMF affecting the network cabling ( they run parallel to the power cables - not in my opinion as CAT 7 are each pair individually shielded )

https://www.pcgamer.com/what-are-the-differences-between-cat5-cat6-and-cat7-ethernet-cables/

https://en.wikipedia.org/wiki/ISO/IEC_11801#CAT7


Class F channel and Category 7 cable are backward compatible with Class D/Category 5e and Class E/Category 6. Class F features even stricter specifications for crosstalk and system noise than Class E. To achieve this, shielding was added for individual wire pairs and the cable as a whole. Unshielded cables rely on the quality of the twists to protect from EMI. This involves a tight twist and carefully controlled design. Cables with individual shielding per pair such as category 7 rely mostly on the shield and therefore have pairs with longer twists.




[image]

[image]



Anil Ghatikar asked
dafyddhirst answered ·

4 Answers

VRM Remote firmware update freezes at status 'Querying VE.Direct devices...'

VRM firmware update freezes at status 'Querying VE.Direct devices...' after succesful update of the first SmartSolar Charger VE.Can 150/70 from v1.06 to v3.02.

There is no error message generated except the warning 'Installation too busy, realtime date link disabled'.

The SmartSolar Chargers VE.Can 150/70 are connected with VE.Direct to Venus GX v2.60

Any suggestions to fix this to update the leftover chargers without using local Bluetooth and without the need of travelling to the site in Corona times?



Norbert asked
upetr commented ·

5 Answers

MultiPlus Compact 12/2000/80 - firmware update from 2008202 to 2008209

I've purchased a used Multiplus Compact 12/2000/80 and found the firmware is currently 2008202.

This is my first Victron product, so I apologize for my ignorance...

I see that version 2008209 is available -

Is this the correct version to install now?

(are intermediate versions prerequisite?)

Are there compelling reasons to choose to update, or not update?

Thank you for your help!



mike-alanko asked
mike-alanko answered ·

2 Answers

windows serial bluesolar firmware update fails
First of all, I know I should be using a victron usb to serial lead, but don't have one and no real way to get one any time soon. If it were possible I'd spend the money in an instant!


So trying to get a windows 10 laptop to talk to a Bluesolar MPPT 75/10. To get from serial to USB it's going through an arduino mega which has several serial ports running at 5v. Seems to be talking OK, I also have a smartsolar which was already had a firmware update over bluetooth and seems to work OK with the same serial/usb setup, settings can be changed.

With both RX & TX are connect the victron app boots up and finds the device, click on the icon and it flashes a page then goes into a firmware update pageshowing =>

current version V1.30

new version v1.54



Click on update and it gets as far as 5% then stalls, stays at 5% for little while then says =>

Update failed

result : d255 inknown error


Both LEDs on the device flash alternately.

That's it, every time.


From the arduino serial monitor the bluesolar is send this >

PID 0xA04C

FW 130

SER# HQ1621FRG7Z

V 2620

I 15440

VPV 0

PPV 0

CS 0

ERR 0

LOAD OFF

IL 0

H19 9419

H20 1

H21 11

H22 0

H23 0

HSDS 120

Checksum ⸮


After the update fail it send this >


:502014D


So any help gratefully received, I've no idea if it's because of usoing the arduino to get serial/usb or something else. Victron connect app is the latest version I could find - v5.25beta4


Thanks in advance for any assistance

padzb asked
padzb commented ·

3 Answers

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