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firmware update

What is the mean of BF in: Improved BF failure detection mechanism

Hello victron members, a new firmware has been released, do you know what is the meaning of BF in : Improved BF failure detection mechanism.

Thanks in advance.

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palom170 asked
Guy Stewart (Victron Community Manager) answered ·

1 Answer

Multiplus-2 does not appear on victron connect

Hi all,

I am trying to update the firmware of my easy solar-2 GX 48|3000|35

I am using CAT5e (connected to one of the VE.bus ports) and Mk3 to USB to connect on my windows computer. When I open my victron connect app on windows laptop, on the device list page, in LOCAL section all I can see is EasySolar-2 and not multiplus 2.

What do I need to do for it to appear on victron connect?

I also looked online and found old method of firmware update using veflash. I can not find where I can download veflash anymore?

Please help

mo-awais asked
Paul B answered ·

1 Answer

How to update Multiplus firmware?

My Multi 12/1600/70 runs firmware 154. Product id # 2606

suavek asked
spicedreams commented ·

3 Answers

Phoenix Inverter VE.Direct 24/1200 alternately flashing red and green - needs a firmware file

I have a Phoenix VE.direct 24/1200 inverter with alternately flashing red and green leds, which apparently means a calibration or firmware error.

To try to fix it, it was recommended to re-flash the firmware, but VictronConnect says it is up-to-date with V1.22, and doesn’t allow re-flashing except with a manually downloaded file.

Does anyone know where to find the correct firmware file?

On Victron-Professional there is a whole list of V1.21 files - none of them are accepted by VictronConnect (they all give error D90, "firmware is not for this product").

With an older version of VictronConnect the Phoenix 24/1200 inverter identifies itself as unsupported but it gives the product ID as A2F2 so if I correctly understand the naming conventions, it would need a firmware file called “phoenix_inverter_A2F2_v01.21.dup” which is not listed under “Phoenix Inverter VE.Direct”.

This inverter was just bought and has had this problem since the very beginning, unfortunately it came from a dealer in Slovakia whereas I am in France, so I am hoping to be able to fix it without having to pay the rather expensive postage for returning it, since apparently Victron does not handle any warranty issues directly, i.e., only be going through the dealer who sold the device …

Many thanks for any insights!

Robert asked
Robert commented ·

1 Answer

24v Phoenix 1200w - Alternating flashing LEDs - no AC output

Hello,

I've had my 24v Phoenix 1200w (120v) inverter running solidly for a little less than a year now. Firmware is 1.21.

Switched it on this afternoon and there was no AC output. The red and the green LEDs flash in an alternating fashion every half a second or so. Toolkit shows this as "Calibration or Parameter Error".

I've tried checking and resaving all the parameters (all were fine) and then refreshing the firmware with A27A_01.21 but no luck.

Does anyone have insight into why this suddenly happened or what can be done to rectify this ?

Many thanks in advance,

Alex

akrolick asked
Paul B answered ·

1 Answer

75/50 problem after firmware update.

Hi.A while ago I updated my 75/50. I have had to reset the daily data to find my production figures for the next day.The KWHr meter is unaffected, but I have no graphs now..only one bar of today's info(that could hold months logged as today's figures).

Can you help ?



stevla asked
klim8skeptic commented ·

2 Answers

Smartsolar 150/100 Firmware 1.56.

Hi everyone !

Did you already have updated your Smartsolar MPPT (150/100) to the new firmware version 1.56 ? Does it has fixed the issue related to the Fw 1.54 ? Any information is welcome.

Thanks, Michel

michelg asked
michelg answered ·

2 Answers

Cerbo GX Remote Console connection issues after FW update to 2.62 (also in 2.63 and 2.65)

Yesterday I updated my Cerbo GX from firmware 2.60 to the newly released 2.62.


Cerbo GX is connected to my Internet router using WiFi.


Several times already (first time it happened yesterday, while looking into the Cerbo GX settings after the FW update) Cerbo GX was not accessible using Remote Console via LAN for several minutes.

After a few minutes I can access it again (without doing anything to fix the issue).


When this happens, on VRM there are no updates for a few minutes (VRM portal log interval is set at 1 minute).


Not sure if this is a WiFi issue (haven't got a chance to try it with a LAN cable since updating the FW) or if Cerbo GX freezes for a few minutes and that is why I can't access it with Remote Console over LAN.


The WiFi and Bluetooth LEDs are blinking normally even when this happens (or I did not catch them in time).


Yesterday, after the first time it did this, I did a Cerbo GX reboot (from Remote Console menus), but again it had the issue today: once when I tried Remote Console from a phone and second time when I tried from a PC (both devices were in the same LAN with Cerbo GX).


I never observed this problem with 2.60 firmware.


Anyone else has this issue after updating the firmware to 2.62?


seb71 asked
mvader (Victron Energy) commented ·

13 Answers

Smartsolar firmware upgrade problem

So I upgraded my firmware today and now I have no charging . The controller is sensing power from my panels. But I get no output. I have reset it by cutting power both in going and outgoing several times with no help. I did lose all my history and there are no error codes on the app. On the controller the bulk light is flashing once every five seconds. Help

johncapp asked

0 Answers

Multi Plus Firmware Update for the old microprocessor possible to work with Cerbo Gx DVCC?

Hello everybody, just registered for my first question.

im super new to Victron Components but i i have read a lot the last couple of month.

I would like to know if it is possible to update my Multi Plus with SN 19xx125, to a higher Version which work with the Cerbo Gx an allows me to limit the charge current via Victron Connect iOS or Mac.

The Cerbo Manuel tells me its possible with Firmware 422 to have access ti DVCC, but maybe wit Firmware 2xx it might be possible to show the Multi at least in the Connect App or VRM Network?

So far with my Firmware 125 of Multi, i have no access at all.

Before i try updating, i just wanna make sure, not to do stupid and unnecessary things.

Thanks for your help.


Device list:

Multiplus 12/1600/70 (old microprocessor, sn starts with 19)

Cerbo Gx with Toch Display

Lynx Power In (Modified with Fuses like Lynx Distributor)

Smart MPPT 100/20

Smart Battery Protect

Smart Shunt

swellmarcel asked
Matthias Lange - DE commented ·

3 Answers

Smart Solar MPPT 250/85 cycling PV to 0 after 1.54 upgrade

Hello,


This system was disconnected for a few months. It is a marine application. Returning to the boat we powered up the solar controller and everything looked normal looking at the Color Controller. I logged onto VictronConnect to the solar controller via Bluetoot. As seems to be normal in this situation, the app prompted an update to the controller from 1.2x. It did 2 updates ending at 1.54 before allowing continuation to the data.


After the updates, I am seeing cycling of the PV input from a normal 450w to 0. It is doing this several times a minute. All was steady and consistent before logging on and updating.


Is this a known issue? Anyone have some advice on what the cause might be? Is it possible to roll back the update?


Thanks

DonE

done asked
done commented ·

2 Answers

Nach Update auf V1.50; Warum lädt der MPPT 75/15 Laderegler nur noch in Erhaltungsspannung (Bulk) ?

Hallo, wir haben einen Smart Solar MPPT 75/15 an einem 110 Watt Solar Panel und einer 225 Amp/h Batterie installiert.

Vor dem Software Update auf V.1.50 hat das System toll funktioniert.

Bulk und Float alles ok. Siehe bitte Foto.

Nach dem Update auf V1.50 kennt das System nur noch Bulk - Ladung.

In den Tagen vor und nach dem Software Update waren keine Stromverbraucher aktiv. Auch sonst wurde nichts am System verändert.

Wir haben nun seit 3 Tagen Verbraucher hinzugeschaltet. Das System lädt weiterhin nur in Erhaltungsladung - Bulk weiter. Die Sonneneinstrahlung ist in den Tagen vergleichbar.

Warum lädt der MPPT 75/15 nur noch in Erhaltungsspannung (Bulk) ?

Gibt es ein neues Softwareupdate? Oder kann man auf die alte Software Version zurück wechseln?

Vielen Dank schon einmal im voraus für die Informationen.

[image]


wesso asked
harald-tedesco answered ·

3 Answers

Pheonix Inverter 24/3000

Hello, Im having problems with my Pheonix 24/3000 inverter. After buying it second hand, I have never got it to work. First it simply did nothing when i flicked the switch, now the green light ontop is flashing but there is still no output power.

Both occasions I checked the voltage at the inverter terminals and beyond the fuse. It showed 25.5v when the power switch was off and when it was on. So I dont think there is a bad connection. It is however quite cold here in Sweden and it has been in a room the has been below 0 degrees celcius on both attemps. The first attempt was maybe at -4c when the inverter showed no light and -10c on the attempt when the light started flashing.

Could it just be the cold?

The batteries are gel batteries that stay topped up so I think they can handle the cold.

[image]


I had a hope that doing a software update might make it work again but VictronConnect cannot find the device when plugged in. It is connected to the laptop with an RJ45 cable through a USB adapter.

Could it be the adapter that doesnt allow the connection?

There are 2 RJ45 ports in the inverter. Ive tried both of them.

[image]

Thanks folks! Any advice is much appreciated.

Nathan

natdak asked
natdak answered ·

3 Answers

Multiplus II on AS/NZ 4777 generating error 11 after a firmware upgrade

This device is set to AS/NZ 4777 (Externally connected neutral). I upgraded from 2628473 to the current firmware, 2628481 and am now getting a relay test followed by EC11. I rolled back to an older beta firmware, 2628430, which prevents the test but that has other issues. Could I have done something wrong or is there an issue here?

troy99 asked
troy99 answered ·

1 Answer

Where to find release notes for different firmware versions?

I'm trying to find out where I can get the release notes for each firmware version for my MPPT 75/15. The current version is 1.46. But I have no clue what improvements were made to the 1.45 version (for example). I'm very interested to find out when the improvement to synchronize multiple controllers will be implemented. Thanks

anders-rhodin asked
pmikep commented ·

3 Answers

Updating Smartsolar 150/100 to firmware 1.54 ?

Hello everyone, I am asking myself if I will update the smartsolar MPPT 150/100 MC4 from firmware 1.50 to 1.54. My concerns are related to a possible crash and also issues commented by other users with FW. 1.54.

I am not currently in my residence country and locked here up to May 2021. My setup is currently working fine, I just updated the Cerbo GX to 2.62, and the BMV-700 to 3.11, but the key is the MPPT which produces all the power for the battery bank.

Being far away, I do have some doubts about the stability of the firmware, and the risk of crashing the MPPT during the firmware update through the Cerbo GX.

Any advices from Victron Staff would be appreciated.

Thanks for your time and help.

Michel.

PS: I am not a newbie using firmwares and trained updating servers, routers, etc

michelg asked
michelg answered ·

2 Answers

Quattro Firmware issues

Good evening all,


I have had a very interesting experience trying to update a 5kVA Quattro.

The unit is running v430, hence the need to update. (quattro is standing idle and has very low load on it)


What happened:

- Downloaded and saved config using VEconfig using MK3 cable (verified it workes)

- Got the quattro ready for firmware update, unplugged venus and turned it off as indicated.

- Plugged MK3 cable into quattro and turned it on.

- The quattro did not turn on and the temperature LED was now on.

- I proceeded to try connect and got a failed message....

- I toggled the on/off switch, sometimes the temperature LED would go on, sometimes not... and VEflash was not happy.

-I then removed the MK3 connection and tried to turn the unit on... No response.

-Now getting worried (as you can understand)

- pluged in the venus, and bam the unit turns on.


I tried this multiple times and nothing seems to repeat (except the fact that it wont update)

At one stage a whole bunch of LED's started flashing, but nothing consistent which I could record.

I have yet to try and update using VictronConnect, but besides that, does anyone see what I am doing wrong?


regards Ewald

ewalderasmus asked
ddickov commented ·

4 Answers

#10 Alarm system time sync error , #1 device switched off random reboots

For last couple of months my system ( 3 x 5 KVA Quattors in 3 phase with BYD 10 KWH) randomly resets ( all the quartos go offline and come back on)

#10 Alarm system time sync error, #1 device switched off commonly seen.

Initially, I Suspected network cabling so replaced with CAT 7 high-quality cables and cleaned the network sockets with contact cleaning fluid

Also, checked if all DC connections are tight ( they are )

There seems to be no pattern to these switch offs ( observed at 2 am in the night and also during afternoon or evenings ) -

The system works fine for a couple of weeks and in one day I could face one or more restarts with associated error logs

All firmwares are the latest except Quatro which are on V430 ( latest is 464 i believe)

Quetsions


1- Is there a detailed log somewhere indicating which unit is causing the shutdown

2. Should I upgrade quattro firmsware to rule out any other issues

3. Is this the issue of any external EMF affecting the network cabling ( they run parallel to the power cables - not in my opinion as CAT 7 are each pair individually shielded )

https://www.pcgamer.com/what-are-the-differences-between-cat5-cat6-and-cat7-ethernet-cables/

https://en.wikipedia.org/wiki/ISO/IEC_11801#CAT7


Class F channel and Category 7 cable are backward compatible with Class D/Category 5e and Class E/Category 6. Class F features even stricter specifications for crosstalk and system noise than Class E. To achieve this, shielding was added for individual wire pairs and the cable as a whole. Unshielded cables rely on the quality of the twists to protect from EMI. This involves a tight twist and carefully controlled design. Cables with individual shielding per pair such as category 7 rely mostly on the shield and therefore have pairs with longer twists.




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[image]



Anil Ghatikar asked
dafyddhirst answered ·

4 Answers

VRM Remote firmware update freezes at status 'Querying VE.Direct devices...'

VRM firmware update freezes at status 'Querying VE.Direct devices...' after succesful update of the first SmartSolar Charger VE.Can 150/70 from v1.06 to v3.02.

There is no error message generated except the warning 'Installation too busy, realtime date link disabled'.

The SmartSolar Chargers VE.Can 150/70 are connected with VE.Direct to Venus GX v2.60

Any suggestions to fix this to update the leftover chargers without using local Bluetooth and without the need of travelling to the site in Corona times?



Norbert asked
upetr commented ·

5 Answers

MultiPlus Compact 12/2000/80 - firmware update from 2008202 to 2008209

I've purchased a used Multiplus Compact 12/2000/80 and found the firmware is currently 2008202.

This is my first Victron product, so I apologize for my ignorance...

I see that version 2008209 is available -

Is this the correct version to install now?

(are intermediate versions prerequisite?)

Are there compelling reasons to choose to update, or not update?

Thank you for your help!



mike-alanko asked
mike-alanko answered ·

2 Answers

windows serial bluesolar firmware update fails
First of all, I know I should be using a victron usb to serial lead, but don't have one and no real way to get one any time soon. If it were possible I'd spend the money in an instant!


So trying to get a windows 10 laptop to talk to a Bluesolar MPPT 75/10. To get from serial to USB it's going through an arduino mega which has several serial ports running at 5v. Seems to be talking OK, I also have a smartsolar which was already had a firmware update over bluetooth and seems to work OK with the same serial/usb setup, settings can be changed.

With both RX & TX are connect the victron app boots up and finds the device, click on the icon and it flashes a page then goes into a firmware update pageshowing =>

current version V1.30

new version v1.54



Click on update and it gets as far as 5% then stalls, stays at 5% for little while then says =>

Update failed

result : d255 inknown error


Both LEDs on the device flash alternately.

That's it, every time.


From the arduino serial monitor the bluesolar is send this >

PID 0xA04C

FW 130

SER# HQ1621FRG7Z

V 2620

I 15440

VPV 0

PPV 0

CS 0

ERR 0

LOAD OFF

IL 0

H19 9419

H20 1

H21 11

H22 0

H23 0

HSDS 120

Checksum ⸮


After the update fail it send this >


:502014D


So any help gratefully received, I've no idea if it's because of usoing the arduino to get serial/usb or something else. Victron connect app is the latest version I could find - v5.25beta4


Thanks in advance for any assistance

padzb asked
padzb commented ·

3 Answers

Need firmware 1.53 to revert back as 1.54 is giving problems

The system worked fine for 2 months and then started this erratic disconnecting and reconnecting, checked all fuses and crimping. Have 2 other exact systems running and working fine. The only difference between the systems to this one giving problems is that this one is using v1.54 on the controller. I need to put 1.53 back

solarbackup asked
solarbackup commented ·

4 Answers

Firmware updates: Never change a running system - except when you should

Yesterday I experienced once more a "weird behavior" of my to-be-experimented-upon-Quattro (2658, firmware 408): after modifying the battery voltage threshold for inverter shutdown from ridiculously low 37-something to 41-something and the subsequent reset of the device, the Quattro stubbornly refused to even look at (the present) mains.

I mean like unexplained behavior - to me.

As over the years I developed a somewhat close relationship to this specific Quattro, I might even say to have some kind of intuition about its feelings and desires. So I intuitively switched it to "charger only" mode" (1st blackout). Et voila! It recognized main and started charging the battery.

I then switched it back to on (2nd blackout) - Et voila again! Now it saw mains and started to behave as expected. Maybe I will start calling her(?) "my little diva".

Now: I know Victron is a little reluctant with people updating their firmwares, although it seems not as rigorous anymore as it was in the past:

https://www.victronenergy.com/live/updating_firmware:updating_ve.bus_products

versus

https://docs.victronenergy.com/victronconnect-vebus.html#when-to-do-a-firmware-update

which I find a good development. It makes the user feel being taken more seriously. While I agree with the general sentiment that firmware upgrades shouldn't be done lightly or as some trial&error a.k.a. "cargo culting", I think that giving users even more information at hand so they could make an informed decision whether to upgrade or not would be a good idea.

There is a quite nice "changelog firmware.docx" file under https://professional.victronenergy.com/downloads/firmware/ and I am not aware of it being available publicly. If it isn't - here's the thing: It may seem relevant only to those who actually do have access to the .vff files, but in fact this changelog file should be available to everyone.

If read carefully, one has a so-called "diff" of the features of a current firmware and the present firmware in one place that should ease the decision "Yes I do/do not need a new firmware." It also - if you are able to read "between the lines" gives proof that it is NOT desireable (as Victron points out) to really keep your firmware updated to the newest version.

I read the changelog today, to see if something in there could be applied to my "ignoring mains" situation. And there it is:


xxxx456

  • Bug fix. Some models exhibit occasionally rejection of the grid


At least I believe that is relevant to my situation. But wait, it doesn't end there. While reading through the changelog (since 408) thoroughly, I encountered

xxxx428: Bugfix "parallel and 3-phase not working because of false E11" (This error was introduced in version xx25425)

And this is the very reason one shouldn't simply update to latest. because if you were operating a parallel or 3-p system and updated to 425 "just because", you might have experienced a bad time until 428.

So with all that said, it would seem I need 456. Available versions are 433, 459 and 465. 433 too low obviously, 459 would be ok, changelog between 459 and 465 shows a nice feature "display the remaining waiting time before connecting to grid and also to display the cause of a grid rejection" on the other hand it also shows "A lot of under the hood changes." while I'm sure the latter is good for future enhancements, it also tends to introduce new errors. And indeed, 461/462/463 seem a little bit on the stabilization side. As there also are no critical bugfixes between 459 and 465, the conservative choice is on.

So 459 it is! For me.

petajoule asked
nigeln answered ·

2 Answers

BlueSolar MPPT 75/50 broken after software update

I connected to VictronConnect, it detected a new firmware and I had to upgrade to continue using VictronConnect.

After the update I got error on Victron software "#116 Lost Calibration Data" its not working anymore. Bulk and Absorption light flashing blue together.

According to Victron toolkit, it means a internal fault and I need replacement.

Its gone past its warranty, so cant send back to dealer, is there any way to roll back.

Any ideas?


told36 asked
Daniël Boekel (Victron Energy Staff) commented ·

2 Answers

lithium firmware version

Hi

On the FB group I was told there was a firmware update from v1.19 to v1.20 last week. App says I'm running the latest at v1.19. Which is correct?

james-ward asked
Thiemo van Engelen (Victron Energy staff) answered ·

1 Answer

Firmware updates - File sizes? Time needed?

Hello wise friends.

Next week I will be standing in a new yacht on the other side of the planet, programming a Victron lithium battery system I have never seen, with software I have never used, while a boatyard full of onlookers and their hired assistants wait for my go ahead to launch the vessel. I need some answers on what to expect.

Re firmware updates

- do any of the sub-systems listed below have the potential not to work unless their firmware is updated first? I will be connecting to them with an internet capable iPhone or iPad and VictronConnect, a process that might detect firmware version anomalies.

- for any of the sub-systems listed, is it recommended to check for the latest firmware and install it if available?

- for any of the sub-systems listed, is it recommended not to update the firmware unless performance problems have been detected? I keep seeing mixed messages on this - always check for the latest firmware vs never update a system that is working.

- importantly, what are the firmware file sizes and download/installation times? Anything to be wary of? I will not have had the time or the opportunity during a pandemic lockdown to buy a local SIM card, so will be downloading via international roaming, with limited data availability, though with good 4G speeds I expect. I can't afford to be trapped by a spinning 'Updating' wheel, over and over again.

The gear list is:

12.8V 300Ah Smart Lithium Batteries

Cerbo GX

GX Touch 50 display

Smart Shunt 500

MultiPlus 12/3000/120-50

Smart BMS CL 12-100

Smart Battery Protect 220 (load protection)

Smart Battery Protect 100 (charge protection)

Smart Solar Charge Controller MPPT 100/50

Orion-Tr 12-12/30 (engine battery charging. And yep, the only device that isn't 'Smart'. Go figure.)

Thanks for your advice. :-)


valden asked
Matthias Lange - DE commented ·

1 Answer

Upgrade firmware multiplus to acces to ESS option

Dear,

I would like to add an ESS assistant in my system. Multiplus 48/5000/70 VE.Bus ver 2624413 and CCGX V2.60.

When i want to configure it a message appear : the version 2624415 or more is required !

In the firmware section : VE.Bus (Multis, Inverters and Quattros) section 26 - 230VAC Products with large microprocessor there is lot of solutions !

100 Non assistant firmwares
200 Assistant firmwares deprecated
400 Assistant firmwares


Can you help me to choose the correct one ! I don't want to burn my system !


Tanks for your help
Michaël



mika2a asked
mika2a commented ·

1 Answer

Firmware update v1.53 and networked MPPTs

[image]

I have 3 SmartSolar 100/30s networked with a Smart Battery Sense and after updating the firmware this morning the Network total power now shows the same figure as what’s shown in the meter above. It seems as if the screen from all the devices shows the same info. Does this mean I can’t see individual data from each seperate device?

the-doon asked
the-doon answered ·

1 Answer

Firmware Phoenix multiplus compact 24/1600/40

Good Morning. I would like to know if this older model can be put in parallel with another of the same characteristics. Can you update the firmware to a newer version?

[image]



Thanks.

solarsun asked
solarsun edited ·

0 Answers

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