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Victron Connect to GX connected devices times out

Trying to use Victron Connect via the VRM tab and it hangs up on the "connecting" at 40% and then times out with an "unable to retrieve" message

I can access the system via VRM normally, see all the devices in the device list, run the Remote Console, all the usual things, but just cannot connect to any VE.Direct devices via Connect/VRM.

Tried rebooting the Cerbo but no difference. Also tried running Victron Connect from Windows PC, Tablet and Phone and identical results - hangs up on 40% and then times out.

Is this a local installation issue or VRM system glitch? (worked fine always until today).

wildebus asked

0 Answers

Victron Connect blocked access to SmartSolar settings

With Victron Connect v 5.41, something very surprising happened yesterday. When I tried to see what my MMPTs were doing, I noticed a warning marker over the settings icon and when I clicked, I was told that my access to either view or edit my MMPT settings was blocked - unless I performed a firmware update. Is this correct - I haven't seen that before with VC.

ian273 asked
Guy Stewart (Victron Community Manager) commented ·

3 Answers

MK2 Cant find com port (Quattro)

Downloaded yesterday the software package for Quattros.

( VE Configuration tools for VE.Bus Products )

Have a MK2 interface which I have used before.
Ve.Bus system configurator cant detect the com port.
First tried it on a three phase system and could not connect, then went to our boat where is a single phase system and same.
The ethernet cable is OK, the MK2 interface is ok and detected by windows.

tom-kaisla asked
Matthias Lange - DE commented ·

2 Answers

Smart Shunt range extension with ve direct

Can I use the Smart Shunt’s ve direct port to put a Bluetooth dongle on an extension for additional coverage? Also can Smart Shunt use the ve direct to USB cable to connect to a computer?

chipster asked
Paul B answered ·

1 Answer

Tried to change battery type. Victron connect said “must update firmware to make changes”. Errors

Is there actual tech support for Victron.?I drove 40 mile to install new batteries and need to change chemistry. Now I get errors.

rich-1 asked
rich-1 commented ·

0 Answers

Fronius /Victron Quattro off grid system plus wind turbine 230vac single phase output

Hi Guys, really hoping for a unique solution here from the community. We have an isolated farmhouse that currently has a 10Kw wind turbine with single phase 230vac output. ( the original system used an inverter charger connected to wet batteries to deliver 230vac to the house load.

The client has opted for installing a PV solar array delivering about 6.2Kw peak power to a Fronius inverter which will use a Victron Quattro to source the 230vac 50Hz reference, given the house is off grid.

The Fronius has active phase control via the Victron so once the associated new lithium storage is full, the Fronius will throttle off by screwing the 50Hz.

Into this mix we want to add the output of the wind turbine..i.e. the 230vac i.e we are trying to create a micro grid for the house.

The issue we have is that the plan to use a turbine inverter with a simple 230vac output which can be managed by the Victron as the second source of AC power has been thwarted because the wind turbine inverter requires a rock steady 50Hz grid frequency and it will not tolerate even small shifts in the frequency.

Is anyone got some bright ideas how we can still have the Fronius/Victron solution and be able to integrate the other source of 230vac?

frenchbruce asked
kiwi-sparky commented ·

4 Answers

drivers for mk3?

Was unable to install drivers for my MK2 USB on a new thinkpad, so bought a mk3.

Also now unable to install drivers for this. Weird.

Im driving a couple of hours out of town in morning to dial down input current for a customer's multiplus....

Should have sorted this out earlier right?

Can anyone help?


saltwatersolar asked
saltwatersolar commented ·

2 Answers

Since the last firmware update of the MPPT 150/35 via the VictronConnect app, the controller disappears from the color control several times an hour.

It then takes a few seconds until it reaches full charging capacity again. Has anyone observed a similar behavior or even has a solution ready?

System Info: MultiPlus + MPPT 150/35 + ColorControl + Pylontech LiFePO4

joergd asked
Thiemo van Engelen (Victron Energy staff) commented ·

0 Answers

Driver for MK3-USB for windows XP

Is the MK3-USB interface compatible with Windows XP?

VEConfigure 3 installed ok, but driver for MK3-USB did not load and MK3 interface does not work.

When I used VEConfigure 3 to get the drivers, the only drivers loaded were MK2USB and USB to serial. There is no MK3USB driver.

Trying to load drivers in Windows XP result in error 39 (driver missing) and driver is not loading.

marekp asked
Matthias Lange - DE commented ·

3 Answers

power and current data missing: Smartsolar MPPT status in VictronConnect App

There is something very odd happening here, even though the system works ,there is no data for current and power in the VictronConnect App status the firmware has been updated to the most recent version .I am able to determine that the system is working because if you look at the history, all the data is there however status is zero.

Has anybody encountered this before?

What is the solution? comments and suggestions are welcome

The details of the installed system are

24x 250w Trina solar polycrystalline solar panels

1 X 5KVA Victron energy Multiplus inverter 48v 230V

1x 150/85 Tr VE CAN MPPT Controller

12 X 12v 200ah Lead Acid batteries

nocheski asked
nocheski commented ·

1 Answer

MultiPlus stuck on “Fault” in VictronConnect app but continues to function normally

My MultiPlus 3000 is stuck on Fault in the app. I can still turn it on and off from the app and the unit appears to be working fine. When I connect using USB through my laptop it does not show any fault. Deleting and reinstalling doesn’t help. What’s the next step?


wildonrio asked
wkirby answered ·

1 Answer

VictronConnect Improvement Requests - Offline mode, history metrics, dashboard, background mode

Hello VictronEnergy,

I'm a big fan of your products, I use the SmartSolar, the SmartShunt, the Phoenix Inverter and the LoRaWan Module happily.

As many before, I do also have feature suggestions to improve the usability of the VictronConnect App. I strongly believe you should invest more UI development resources into the App, as todays mantra is "mobile first" when it comes to building UIs. Don't get me wrong, I like the Apps structure and easiness of use, but I believe some crucial things are still missing for a happy user experience.

Many other such posts where made before this, so I'm sorry if there are a few duplicate requests.

Some of these other posts reported a flawed bluetooth connection and thus the app constantly needs to re-connect. I must say the App is most stable and very smoothly useable with Iphones. I tried several Android Phones and even with Victrons suggested Samsung Phones, the app runs far slower and not as smooth as with an Iphone.

Anyways the troubles of us VicrtonConnect users are still always the same, no matter which phone, the pain is only amplified on Android. So here is my which list:

* general offline mode

* more history metrics

* remove trends - replace with daily metrics

* Dashboard

* background mode

Let me elaborate in detail:

general offline mode


I think that's pretty obvious: I want to access my harvest history and all the relevant historic statistics, even when I'm not connected via bluetooth. I'd also like to see how "old" the history data is, so to speak, when was the last update.

Currently the "Status" tab is the Entry tab when connecting to the device. I would change this to the history tab and grey out the Status tab. When clicking on the status tab, the app could try to reconnect via bluetooth while still showing the history data.

I would consider this to be very important, with only little difficulty.

more history metrics


Some other posts mentioned some missing metrics, here is my wish list:

I'd like to see the current temperature (in Status) and also the historic values (Minimum, Maximum, Average).

I'd like to see daily average values for the solar power and the battery voltage.

I'd like to see the minimum, average and maximum power on the load port (on MPPT with Load connectors).

I consider this medium important, with only little difficulty. Not sure if the MPPT firmware would need updates to calculate the averages and send the temperature information.

remove trends - replace with daily metrics


I'd really like to see a solar, battery, and power output curve for the last and current day. more or less similar to the ones from the VRM but with a slightly higher resolution (e.g. every 15 minutes).

The trends functionality is rather useless, as many suggested before, as it requires the app to run constantly in foreground. I would completely remove this function.

I consider this to be medium important and medium difficult. This would surely require firmware upgrades and changes to the app.



When using multiple Smart Victron Products It would be fantastic to have a status dashboard which includes the most important stats into a single page. I'd like to see the current Solar Yield, DC Load Power, AC Load Power, Batter Fill level for my setup. I can imagine other metrics could be interesting in such a dashboard too.

I consider this to be less important and rather difficult as it might require multiple parallel bluetooth connections, which might be different on each platform.

background mode


This has been requested often, and I would request it once more. I'd like to have a background mode which leaves the bluetooth connection open even when the app is in background, so that the app doesn't need to reconnect and load all values again when switching to it.

I consider this to be medium important and difficult as it might be different on different platforms.


I understand it is a lot work to improve the app, build the firmware test everything and finally release it for multiple platforms. Some of these features might be very difficult or even impossible to add. But keep the mantra "mobile first" in mind.

I always recommend your products to friends and colleagues. It would be much easier if I could show them my real offline data with my mobile. I know there's the demo function, but still I'd like to share my stats with them, so they can learn how much energy they can harvest with a similar setup like mine.

Christian Richter asked
Christian Richter answered ·

1 Answer

Manage Multiplus via Victron connect

Question regarding a new multiplus connected via ve bus to Cerbo.

Bought a new Multiplus today which replaced the Phoenix inverter and the Blue charger.

Al connected well, but i,m unable to find the Multiplus in the Victron Connect app via VRM and then devices.

The phoenix which was connected via ve direct cable was able to manage via VRM and then devices as I could turn on the power remotely to start the fridge for example.

But now I have to got to the VRM and open the console on my phone and then scroll to the Multiplus and then turn the Multiplus on..

Is it possible to manage the Multiplus the same way as the Phoenix could be managed ?

leverg asked
leverg answered ·

2 Answers

Rename devices in Victron Connect

We have multiple BSC chargers and Lithium devices in the workshop

Is there a way to assign each a new name?

kevin-lynchehaun asked
Matthias Lange - DE answered ·

1 Answer

'expert mode ' bug in mppt firmware v1.46

when you go into expert mode in v1.46 , and set the maximum absorbtion time it makes no difference e.g set to one hour it still runs absorbtion for 2 + hours . next time you log into the MPPt you have to turn on expert mode again , so it looks like any changes just don't get saved.

iolaire asked
locke commented ·

3 Answers

Need Clarification on AC Input Time Delay

I notice that when my batteries are at about 50% SOC and my small refrigerator comes on, the surge of the refrigerator starting will cause my battery voltage to dip, which in turn triggers my AC Input to On.

I don't want AC Input to come on unless there is is a persistent low voltage at the batteries. (Not a transient.)

So I have now set a time delay of 10 seconds on "Connect when battery voltage drops below ..."

I haven't had a chance to see what happens with this new setting. So am asking here for clarification.

Does the "Time Delay" means that the Multiplus simply waits x seconds to enable AC In after my battery voltage dips below threshold? Or does "Delay" mean that the battery voltage has to persist for x seconds - so that transients are ignored - before it AC Input is triggered On?

I expect that it is the former. If so, then a Feature Request for a Setting called "Ignore Transients" where users can set a time window to ignore voltage dip transients caused when equipment starts.

pmikep asked
pmikep edited ·

0 Answers

Feature Request - Countdown timer display in VictronConnect

I have set AC Input Control > Delay before disconnection to 10 minutes. (Multiplus)

I would be nice if VictronConnect would show how many minutes until the disconnect occurs. (In the same way that a gas gauge line shows near the top when my Multiplus is going to connect at some voltage.)

pmikep asked

0 Answers

Line for consumption in history page of victron connect

I installed a VICTRON Smart Solar Charger MPPT 100/20 for the new solar panels of my boat. I started using Victron connect, and I downloaded manuals for the App. However, the manuals do not seem to fit exactly the version of the App that i installed on my phone/ipad. I have the following questions:

1) where one can find the updated version of the manual?

2) in the history page of the app I see, at the bottom, a line containing: "Consump. 10 Wh 30 Wh ...". What is this line measuring exactly? i could not find it in the manual. I do not have loads. My solar panels charge only the batteries.

3) the page "trends" can be adjusted to display trends of the last 4 hours approximately, if i remember well. but when the ipad or the phone go in sleep mode, the app disconnect and the data on the trends get lost, and one can see only the instantaneous information. Is there any way to avoid this problem?

Great product in any case !!!

thanks andrea

andreaichino asked

0 Answers

VictronConnect quits unexpectedly

When I close down VictronConnect (click on left-most red traffic light, top left of window) more often than not it crashes with the macOS error message "VictronConnect quit unexpectedly.". I'm running version v5.38 on my MacBook Air running macOS Mojave 10.14.6. I can't remember if I saw the problem with the previous version of VictronConnect. All other apps are behaving normally.

Clearly this isn't a major problem, just a bit of an inconvenience, but it'd be helpful if it could be investigated and resolved.


allan-fraser asked
allan-fraser edited ·

1 Answer

Victron Connect findet keine Geräte mit Bluetooth

Hallo zusammen,

Ich habe in meinen Wohnmobil einen Laderegler MPPT 100/30 mit Bluetooth und einen BMV-712 Smart ebenfalls mit Bluetooth. Auf meinen Smartphone Samsung Galaxy S5 Mini läuft die Androidversion 6.0.1 und App VictronConnect 5.4 (vom 20.04.2021).
In Victron Connect ist die Geräteliste leer und beim Suchen findet er keine Geräte. Bluetooth ist im Smartphone aktiviert und Geräte sind nicht gekoppelt.
Wenn ich unter dem Androideinstellungen Bluetooth aufrufe und nach Geräten suche, findet das Smartphone sofort den MPPT 100/30 und auch den BMV-712 Smart mit den Werkspasswort[000000] kann ich beide Geräte auch mit den Smartphone koppeln. In der App tauchen die Geräte nach wie vor nicht auf egal ob ich sie vorher mit dem Smartphone koppel oder nicht.
Hat jemand eine Idee was ich falsch mache oder was ich noch versuchen könnte?

luecki asked
luecki commented ·

1 Answer

Feature Request: Option to scale VictronConnect for Windows

My friend has the screen size on her Win10 Laptop set to 150%. (For her old eyes.) As you can see in the screen shot, the standard VictronConnect window does not scale to fit. Nor can I scroll it.

It would be nice to have the option to choose a different size of the window, or, as a minimum, to have the window show scroll bars.


pmikep asked
Daniël Boekel (Victron Energy Staff) answered ·

1 Answer

Feature Request: Option to decline automatic "update" to VictronConnect

So, it's obvious that there are evil people in the world who hack computers. While VictronEnergy doesn't seem like it would be much of a target, I don't like that VictronConnect automatically updates itself without my Permission. Suppose, for example, that a hacker gets into VE's computers and uploads a malicious program or Ransomware? Then Malware would automatically download into thousands of users' computers.

I would like the option to decline an auto update. I my case, I would prefer an alert that an update exists and I will go to the VE site and download it myself. (Checking a hash, stored on a different server.)

pmikep asked
pmikep commented ·

1 Answer

VictronConnect Alarms and VRM Questions

Hello. I have a Victron Smart battery monitor and Solar Controller. I'm receiving alerts about SOC and Voltage in VictronConnect App (Android) despite the fact that I seem to be within the configured alarming parameters. Pictures below. Does anyone else have this issue?

Also, I just realized that the app is not designed to show notifications in the phone's notifications area. They only show in the app itself. What is the best way to make an enhancement request to Victron to actually alert in the notification area? This would be very helpful and a big way of unknowingly letting the batteries fall below a certain level.

Finally is there any way I can remotely monitor these devices without a GX product?

Thank you!




justinjbaron asked
Matthias Lange - DE answered ·

1 Answer

Einstellungen Virtueller Schalter oder andere Einstellung um IMMER SolarEnergie zu nutzen?

Hallo zusammen,

unser System besteht auf 12 Volt Basis, 2x 150Ah lifepo mit BMS, SmartSolar Charger MPPT, Victron MultiPlus C 12/2000/80

Wieso kann das System nicht dauerhaft am Netz 230V hängen und wenn die Sonne scheint wird einfach anteilig die PV Einspeisung durch das Netz ergänzt???? also zB.: 500 Watt Solar - 1200 Watt Verbraucher liegen an, 700 Watt wird aus dem Netz bezogen - und das ganz automatisch?

Das wäre doch logisch.. aktuell schaltet das System die PV Anlage einfach komplett weg und nutzt nur das Netz - und über die VS (virtuelle Schalter) Funktion kann ich ja nur einstellen wann sich das Netz komplett zuschalten oder wieder wegschalten soll - das ist doch quatsch.. dann beanspruche ich doch permanent die Batterien... oder ist setze die Udc usw. so knapp, dass das Netz permanent zu und wieder ausgeschaltet wird

Gibt es irgendwo - die Einstellung oder wenn es nicht anders geht einen Trick wie anteilig IMMER automatisch die Solarenergie genutzt die zur Verfügung steht???

Bin für jede Hilfe dankbar!

Jerome Hagen asked
porcini edited ·

1 Answer

a quoi correspond le A CA out dans Victron connect ?


J'ai dans mon système un Quattro avec ESS en mode manuel, une cerbo GX, et une raspberry pi qui commande mon onduleur via la cerbo GX, et un pack batteries. Tout cela connecté à un réseau AC. Je suis donc branché sur le DC (pour les batteries) et le AC in-1 du Quattro pour le réseau.

Lorsque je me connecte à l'onduleur sur VE.Connect via le MK3, il est affiché une consommation sur le réseau d'une centaine de watt et une injection AC de 60W environ en simultanée, ce qui est impossible puisque je n'ai qu'un seul branchement AC qui sert d'entrée et de sortie. de plus l'onduleur est allumé mais a une consigne de charge de 0W a ce moment la, et j'ai bien une puissance injectée sur la batterie de 0W.

Pour la consommation sur le réseau je suppose que c'est en partie du à l'énergie nécessaire au fonctionnement au Quattro, mais je ne comprends pas d'où provient le 60W d'injection et comment cela est possible ?!

Merci pour votre aide.


laurine-ferrando asked
myhomebuzz answered ·

2 Answers

Configuring Multiplus with Pylontech Batteries (Possible with just CerboGX and Touch 50)?

I have a solar kit I bought recently with a Multiplus 48/5000/70 and a SmartSolar 250/100. The system has a CerboGX and Touch 50. The battery bank is 4 Pylontech US3000.

I was reading the Victron-Pylontech compatibility article, and just watched a webinar on the topic, but I'm still unclear.

To make sure all my Victron components are configured properly according to what the batteries need, can I just use the VictronConnect app via my smartphone? Does this operate via some sort of bluetooth connection internal to the CerboGX?

Or do I need to buy the Smart Dongle or MK3 USB separately?

Doesn't the CerboGX and Touch50 replace the need for the VictronConnect app or at least replace the need for the SmartDongle/MK3-USB?

agroventuresperu asked
Alexandra edited ·

2 Answers

Victronconnect version 5.38 upgrade integrity failure on mac os x

I am trying to upgrade to VictronConnect version 5.38 on MAC OS X Catalina 10.15.7 and get the following error in install.log

NSLocalizedDescription = "The update was canceled because the application integrity could not be verified.";

NSURL = "file:///var/folders/cd/1_xk8ltj19s9w2ntv0x4m5fc0000gn/C/";

PKInstallPackageIdentifier = "com.victronenergy.victronconnect.mac";

Anyone else seeing this ?

theo-za asked
theo-za commented ·

1 Answer

overcharging and victron orion DC-DC Tr smart 24/24-17 (400) in parallel 2 units

Trying to understand/figure out how to avoid overcharging of LiFePo4 batteries. If the charging profile is left at the default profile, and the vehicle is occasionally stopped and started on a undetermined schedule, so that the charging profile begins over again every time, how does the smart charger prevent overcharging? As I recall every time the charger loses the input voltage, the charging algorithm begins again with bulk charging. Could this lead to overcharging the lithium batteries (also in parallel)?

oldorange asked

0 Answers

Forgot the Victron connect bluetooth password but no PUK to reset it...


one of our clients has a 12/2000 Smart inverter. He has forgotten the buetooth password. I trşed to find the PUK code but it does not exist on the product labels (neither on the back side nor inside the inverter)

How can I obtain the PUK code. Product label is attached.



doruk-kocuk asked
Guy Stewart (Victron Community Manager) answered ·

2 Answers

Smart Shunt history features


currently im tracing down some intermediate current spikes while my vehicle is not in use and the Smart Shunt seems to be a good addition to this and also in the future. I wonder about the history feature using the app, can I

- Retrieve time resolved data on current over the last e.g. 12h using the App? So I could connect twice a day and get a good idea on when and how much current is pulled from the battery. I cant stay connected all the time using my phone for obviuos reasons.


max32 asked
Vance Mitchell commented ·

2 Answers

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