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VRM grid lost alarm will not clear

I labelled my Quattro AC input 1 as ‘shore power’, then set up an alarm rule on my CCGX where all input labels (not available, grid, generator, shore power) were enabled.

When I disconnected my shore power, the CCGX and VRM gave me ‘grid lost’ alarms. I acknowledged the alarm on the CCGX and reconnected shore power but it took a reset to clear the CCGX, and I can’t clear it on the VRM.

I’ve tried deleting the rule and setting up a new one, re-labelling my input as ‘grid’ to see if that’ll clear it - no luck.

Any advice appreciated - would like to clear from the VRM.

bullox asked
Teun Lassche (Victron Energy Staff) commented ·

1 Answer

System monitoring and event log

My system, from time to time, is switching to inverter mode for couple seconds at a time.

I do not see the obvious reason why it does that.

Is there a log of the events with the record of the reason for this switching?

MarekP asked
MarekP edited ·

3 Answers

BMV Battery Monitor customization

Is there any way to see a historical (ie hourly/daily) power consumption on the battery monitor? I'm a bit disappointed so far that I see only a "deepest discharge", which doesn't help me understand what by power usage was the evening before.

I woke up this morning at 4am with my 48V lithium batteries dead and I have no idea why. A graph of hourly power usage would have been able to explain things. The Trends tab unfortunately only shows info based on when I most recently opened the app (ie usually no more than a few minutes prior), rather than for the hours before.

Is there a way to interface with raw data on the device so I can write my own software to monitor things? I have a raspberry pi with bluetooth and would love being able to collect data from the monitor, which I can then customize.

For example, it would be helpful for me to get notified that the power is getting low (and could be dead before morning), so I can unplug items before I go to sleep. It would be helpful to customize this notification, ie based upon if there's a genuine risk to the batteries being dead.

People have suggested getting the battery disconnect but I honestly need to have fair warning before it's too late. So I know to unplug my computer, TV, etc (less essential items) so my fridge can keep running.

If there was some programmable interface I can gather data, that would be really useful and I'd consider keeping the device. Otherwise, I'm just going to return it and look elsewhere, because it's definitely not worth the $200 when there's no historical logging (unlike their charge controllers).

Also, now the battery monitor says "100%" even though it's nowhere near that, so it's a bit useless at this point. I had to shut off my batteries so the monitor turned on via my panels, which might explain the issue.

Tomas Maly asked
Vance Mitchell answered ·

2 Answers

VRM problem no energy consumption is shown

I have actual two MPPTs for two solar strings in my car (RV/Overlander)

And a smart shunt plus the Cerbo GX.

For some weeks everything worked very well, I could see all data at the VRM homepage.

If Saturday only the solar data are displayed, but not the energy consumption any more.

The actual consumption is still shown on the Dashboard side, but not in the graphs and statistics any more. What could be the reason? I have changed nothing in between.

On the remote console display I still can see all data. Solar and energy DC consumption.

I have restarted now the Cerbo GX two or three times, but nothing changed.

Thx for a hint

DPA asked
DPA commented ·

1 Answer

CCGX Not showing PV Production

We have a customer with the following installed:
1 x Victron MultiPlus II (48/3000/35-50-230V)

2 x Fronius 3kW Primos (1 on the input, one on the output)

7kWh of BYD batteries

Currently everything is working ok, except there is no pv production being recorded and displayed by any of the Victron devices.

Using the Remote Console I can see that the MultiPlus is aware of both of the inverters. The customer has a Solar.Web monitoring setup for the Fronius inverters, but can only monitor one of them, so the customer can't use Solar.Web to record production data.

All of the devices are connected to the customers wi-fi, though it is not the best signal strength at the inverters.

The customer used to have the PV Production showing on the CCGX, and in the past a reboot through the CCGX would get it to find the Fronius', though this isn't working anymore.

I have had the customer run through a full shutdown of the system and restart, but this hasn't changed anything either.

There hasn't been a firmware update installed since the customer had the ability to measure

Any help would be greatly appreciated.

SD Jesse asked
Alexandra commented ·

0 Answers

Pylontech Battery Temperature Missing During PassThru

Previously I have seen my system go into Passthru once (in 6 months) It didn't cause any issues and hence I just left it... but last week I saw it go into passthru three times in a day, and it seems that every time it went into passthrough the battery temperature went missing...

Now leading to my questions:

1. Is this normal?

2. Is this a known issue and has anyone else experienced this? and finally,

3. Is there a way to correct this?



The battery is a Pylotech 2.4kWh and is connected to a Venus Gx via Can bus.



Zoomed in section



EwaldErasmus asked
Daniël Boekel (Victron Energy Staff) commented ·

2 Answers

VRM Dashboard Missing Data

Good Morning All

I have installed a Cerbo GX, Smart MPPT 100/50, BMV 712 Battery Monitor and a BMV 712 Temperature Sensor. All items are functioning as they should and all data is present under the VRM advanced setting however, if I go to the consumption tab under the dashboard it displays no data. I have updated all of the firmware to the latest release (even tried the new beta version) I have left the system running for a few days, restarted all devices etc and still no joy, Can anyone please give me some advice. Thanks in advance.

AnthonyJ asked
AnthonyJ commented ·

1 Answer

How to set VRM to show battery temp in Fahrenheit

Can we get a setting option for converting our graphs to be able to use fahrenheit?

BurntTech asked
BurntTech commented ·

1 Answer

VRM Temperature Widget value incorrect using fahrenheit

Connected a temperature sensor to my Venus GX, added the Temperature Widget in VRM and I have my temperature setting set to fahrenheit. Most of the data in the widget is correct in F, but the numeric value at the bottom of the widget claims to be using F but appears to display value in C.


As a new VRM user, I was not sure how bests to report this?

DanG asked

0 Answers

Webhooks on VRM API or GX - Alerting on Grid Loss

Given the ongoing local grid instability and perennial rolling blackouts in South Africa, we really need a better way than email alerts to signal a grid loss.

We're currently developing a small daemon to run on the GX device to catch a grid loss and trigger an event remotely but that will require us installing that custom code on every GX device we ship and that's going to be harder than it should be.

Two solutions come to mind:

1. Allow calling a custom webhook directly from the GX device on grid loss.

2. Allow calling a custom webhook from the VRM API (configured for the site inside VRM) on grid loss.

I would prefer the first solution because it would not be delayed by the reporting interval configured on the device.


warwick asked
warwick commented ·

0 Answers

Include speed in GPS tracks returned by API?

I have been working on a light weight web application, using the VRM API, to provide a simple display of the relevant current conditions of the battery system on our tall ship, I have also included display of the recent track of the ship. This is all working great.

The API gives me the current speed, but it would be nice to include speed details as part of the map track. I was just wondering if there might be a hidden parameter in the GPS tracks API end point that would return the speed at the time of each of the logged coordinates?




Allan Yates asked

0 Answers

VRM dashboard consistently shows higher solar kwh than produced by MPPT

Hello, it seems that VRM manages to somehow display more solar energy produced per day than in fact happens. The solar charger summary shows 810 watthours, as does the History tab on the Victron Connect app. However the VRM dashboard claims 850 watthours delivered. This is clearly a bug in VRM dashboard. I've been seeing this behavior for the past few days. The discrepancy seems to depend on the total value. I.E. at the start of the day it is 0, and, as the yield grows, the VRM dashboard begins to display progressively higher erroneous value.

Is there a way to have a bug report passed on to the development team?




rpetrovski-forum asked

0 Answers

Victron API to determine excess solar power availability

Is there some way to determine when excess solar power would be available (ESS, with no grid feed-in)? For instance, when SOC is 100%, the solar yield generally drops down to just enough to satisfy the current consumption, even when the sun is still shining brightly. Of course it must do this, because the energy has nowhere to go... However, I'd like to make something (maybe using e.g. a raspberry pi zero W) which queries the Victron in some way and lights up an LED when such excess would be available, so that I can then turn on (manually for starters) things that aren't "necessary" but would benefit from free electricity (e.g. pool pump, or electric geyser). Similarly, I'd like to show another LED for when energy is being used from the battery, so that one might also opt to turn off (or not turn on) less-necessary things in those circumstances, and yet another LED to show that the grid input has failed for instance.

Hoping there exists some simple API which can give this information :)

gyrovague asked
Mark answered ·

3 Answers

Alternator Visual Input GX device. DVCC compensation for alternator charge.

Hi, I am looking for a very visual input for the alternator power source,

I am considering buying an Orion smart charger for the alternator, to have everything compensated and properly measured, but to my surprise DVCC can't include the alternator charge, neither with the "smart" charger that I thought was meant for this use.

Also, In my case, I share the boat with my father (67 y/o) and my brother, and they don't have that big technical knowledge, would be great to be able to see the alternator charge as another "device" in the bubbles graphs, to be easier to see at a glance the alternator charge.

Same applies for VRM Portal.

Victorn has gone very far to make this great products that we love, and can't leave it there, It's just a very little step in the natural direction to integrate this and make the perfect combo.





alnavasa asked
alnavasa commented ·

2 Answers

Control Console / Firmware Update /Error 1392 on Raspberry pi3+

Good day to you all..

I wondered if there are any experts out there who is able to help me with the issues I am currently experiencing as i'm no expert in these matters.

Background info: I'm running VOS v2.57 on a RPi3+ connected to a mppt 100/50. RPi is connected on a lan network. No issues since installation the first time round (about 3 months ago).

Here are the issues:

1) VRM stopped (on the 12/08/20) logging data at the predefined interval and instead only logged the information on an hourly basis.

2) I checked the VRM and saw that the summary stated it was "Old Data! go to Device List" which was not there before??


3) I clicked on the Device list and there was a 'Update Firmware" notification which was not there before (at the bottom of photo).


The following error came up:


It states Error 1392 however, 2-way communication is enabled as seen below:


4) With the above failing, I tried to logged onto the Control Console in the VRM to update the firmware and the following came up: (Failed to connect to GX Device). So as you can imagine, there was a lot of head scratching by myself at this point in time.


5) On failing so far, I re-installed VOS v2.57 and then see if I was able to acquire VRM using the IP address but, this was not possible.

Tried the following:

1) Wait a day to see if the error would go away - just in case it was a one-off.

2) Rebooting RPi - nothing happened.

3) Re-installing VOS - nothing happened.

4) Rebooted modem (even though I know it was working perfectly all the time) - nothing happened.

5??) I was thinking about deleting my devices from VRM and start all over again but, I didn't want to lose all the captured data.

So, if there are any experts out there your help is much appreciated...

TrungT asked
TrungT answered ·

4 Answers

Conecting wind turbine two “Cerbo GX” and displaying in “VRM

Hi I'm adding a wind turbine to my setup. And I would like to measure the power coming from the wind turbine. I have a remote system and I'm using “Cerbo GX” and “VRM”.

arni@nt.is asked
Paul B answered ·

1 Answer

Fresh water showing as Fuel in VRM Portal

Hello! When viewing "All Installations" from the VRM Portal, My fresh water tank amount is listed under the "Fuel" column. (I only have my fresh water tanks connected to the Cerbo GX)


And here is the Water tank level from the "Advanced Screen" showing the same amount of liquid.


David Kroher asked
Teun Lassche (Victron Energy Staff) answered ·

2 Answers

How do you rename temperature sensors in the Cerbo and VRM?

I have got the temp sensor installed and data is showing, however I can't figure out how to rename "temperature sensor [xx]" to something useful/identifiable. I plan to use all 4 temp inputs, so I'll need to be able to identify them.


miami337 asked
Guy Stewart (Victron Community Manager) answered ·

1 Answer

VENUS GX WI-FI connection problem


My Venus does not built up the WIFI.

I had the connection 1 time successfully but since then I was not able to find the WIFI again.

I have tried to enable the WIFI (reset for 1sec) and reset to standard settings (reset for 4sec) but the green and red LEDs still shine continuously. (no blinking...)

Does anyone know a way to built up WIFI again?

Bartmensch asked
Bartmensch commented ·

3 Answers

Alarm logs clean up in the VRM portal


How to clean up Alarm logs in the VRM protal?



Fenix asked
DanielW commented ·

2 Answers

How can I set the VRM portal to show tank level in gallons?

I can set the Tank to Gallons on the GX display, how do I set the tank to show gallons instead of liters from the VRM Portal?


David Kroher asked
Teun Lassche (Victron Energy Staff) answered ·

1 Answer

Remote config - File expired

I saved remote config files for backup and test purposes. A config that was downloaded 9 days ago won't upload remotely to a multi and fails with "file expired". This is seriously annoying and there has been no changes to the install.

remote config also won't allow an identical config from one install to be used on another.

Is there any way around this that doesn't involve VEconfig and a local connection?

nickdb asked
Daniël Boekel (Victron Energy Staff) answered ·

1 Answer

DC consumption from MPPT does not show on VRM dashboard?

I just installed a cerbo GX with a MPPT 100/20. Everything working nicely and get all the read outs. However on the VRM dashboard I see the solar yield and battery voltage but not the DC consmption that the MPPT is logging. It shows in the system status under the graph.

Why do I not see the consumption in the graph?


Markbruin asked
Markbruin commented ·

1 Answer

Sudden drop in consumption in VRM

Really weird thing just happened....

Consumption in VRM went down, however it’s supplying computer equipment and all showing uptimes over >1 day... so nothing got switched off, nothing rebooted... no idea why, any thoughts?


misullivan asked
misullivan commented ·

2 Answers

VE Bus State not showing Correct Information in VRM

This is the first time I have seen this, but things don't add up on my VRM.

Earlier on today I saw that my system was using the power assist feature but upon closer inspection, the current coming from the battery was zero. But the output power was higher than the input power (as one would see during Power assist operation)- See image 1.

This happened twice more this morning, until there was a larger power assistance instance, but this time the VE.Bus state didn't show it went into power assist mode, but you can easily see that the battery was adding power to the system- See image 2.

For reference, the whole mornings data is shown in Image 3.

Has anyone else experienced this? or is this a known issue?

Regards Ewald


Image 1.


Image 2.


Image 3

EwaldErasmus asked
Alexandra commented ·

0 Answers

Cerbo GX Access Denied modifying advanced display

Everything works great with the Cerbo GX - however, when I view the installation remotely through the VRM Portal and select "Advanced" - any customization of the tile layout returns "Warning: Access denied for this object".

I can modify the layout of the tiles regardless of the warning message that keeps popping up, however the tile layout does not get saved and always reverts back to the "default" layout when I select the advanced layout again.

Very annoying. Any insight on how to fix this?


David Kroher asked
David Kroher commented ·

1 Answer

Is the BlueSolar Charger MPPT 150/70 (VE.Can) ESS compatible ?

I've setup a ESS system with a BlueSolar Charger MPPT 150/70 (VE.Can)

The solar is not showing in VRM. Any ideas as to what the problem can be?



jond asked
Guy Stewart (Victron Community Manager) answered ·

1 Answer

Exported data from portal

Hi Guys,

We noticed an issue with the 15 minutes data and the one minute data from the VRM portal.

While the 1 minute data is fine, the 15 minutes data has many gaps.

Please see attached two examples.


What is the cause of it?



nir_fsight asked
nir_fsight answered ·

2 Answers

Consumption and SoC not showing up on VRM


We have a new small installation with a Phoenix 800VA (without charger), 2 x 100Ah batteries,100/30 and solar panels connected to a Venus. Problem is that on the VRM the inverter is shown as having 0W and consumption tab also is 0. Do we need to install a BMV to get these parameters? Note that we've updated all equipment with latest firmwares

Vector20 asked
Vector20 commented ·

1 Answer

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