Phoenix Inverter

I'll keep this short. My Victron Phoenix Inverter Compact 12 | 2000 230V (an old microprocessor 230VAC inverter on firmware 1908209) is not compatible with the VE.Bus Smart Dongle and will never be, corrrect?

20191206_125453.mp4Upon suggestion of Daniel (https://community.victronenergy.com/users/3218/danvic.html) here a summary of my issue.

Phoenix inverter 24/1200 230V VE.Direct IEC running at 230V 60Hz.

I took it from Holland to Philippines for my solar installation and it ran OK for 2 weeks. I used it mainly to run a washing machine (inverter unit, NO HEATING, max power 750W, as it is an inverter unit, it does not have starting surges) and some small workshop tools. It worked without any problems. I did not have an internet connection at the time, so it ran on the software version as purchased. At nigh, the unit is switched off. The previous unit was a 1000W unit and it ran under similar conditions without problems for 3 years until I got hit by a huge lightning strike and all my electronics blew up.

Then I got an internet connection and the unit started updating. No problem.

But the next day, the unit did not want to startup, the red/green lights are blinking alternately in 0.5 seconds tact. Maybe nothing to do with the software update, maybe just a co-incidence?

The tool on the 250VA inverter says: "No Calibration, return to Victron service for repair". which is a bit difficult as it was brought into the country "handcarry" and sending it back is a huge issue with the customs here..

Note: The batteries are new (24V 200Ah), there is no load connected during startup, with load connected, it does not help. Disconnecting the battery/reconnecting did not change the situation.

Any suggestions to get this unit back online?

Greetings from our warm island.

Paul

Screenshot_20191206-124846.jpgScreenshot_20191206-125217.jpg20191206_125329.jpgScreenshot_20191206-130230.jpg.

Hi there,

When my Phoenix Multiplus 12/3000/120 is connected to a VE.bus Multi control unit, the Phoenix will always -inexplicable- be powered off after about 40 minutes. Next, the Phoenix can/must be switched on again using the on/off/charger only switch, but the same will happen again (i.e. powered off after about 40 min). All LEDs, switch and current control works fine on the VE.bus Multi control. Same with the Phoenix.

Any ideas, suggestions are welcome.

Thank you. /Martien

Hello,

My inverter has suddenly stopped working, the LED error codes say "No Calibration".

The latest Firmware was v1.17 - I have read various posts in the interent where people have had the same issue with this firmware version.

One guy say he reinstalled the firmware using his PC. I have Victron Connect on my oc and Andriod device but see no way of manually forcing a firmware upgrade.

I can see I can get the images from the Vicreon professional site :

https://professional.victronenergy.com/downloads/firmware/

But I dont know where to drop these files to force an upgrade.

Can anyone help either how to clear the error or forcce an upgrade?

Thanks

Hi,

I have a Phoenix Multi 12/1600/70 which has 15xxxxx firmware (1501116.HEX). I know it is old, but it appears to be working well (I don't really want to replace it!) However, I would like to connect to it with ve.config, or any other application which might allow me to configure it and/or see its parameters. I have looked at the various manuals and whitepapers, but remain a little confused!

I would very much appreciate it if someone would answer the following questions:

1. Which RS485/RS232 interface would work? I believe it should be the Mk.2.2b, but I would like to make sure before I purchase one.

2. Which software should I use? I believe ve.configure Version 1 (although I can't seem to find Version 1 for download). Where can I find a download of ve.configure Version 1, or is there any other software which would connect?

3. Which remote panel would work with it?

4. Presently, there is no temperature sensor connected. Presumably, the temperature sensor currently sold for Phoenix chargers, which connects to the -ve pole of the battery, would be the one to go for, but is this correct?

Thanks in anticipation.

Regards,

John

Inverter is brand new out of the box and just has the batters connected to the inverter. The inverter light flashes fast two times, while the alarm light flash once. i have updated the firmware using the Victron connect app. The manual states the it is an over temp alarm, yet the batters are at normal operating temperature

Hi,

Need info about MTBF for Phoenix Inverter 24/375 (24VDC to 230VAC)

Thanks

Hi,

I'd like to connect just starter batteries to my Phoenix Combi (model year ±2001). I'll use them to start the engine of my boat and while running (and the alternator as well) to feed 12V to VHF and AIS. I won't use the inverter.

Got 2 questions:

1. Do I need to connect the starter batteries to the battery connector or the trickle charge connector in this setup?
2. Do I need to also use V-sense and T-sense?

Thx

Is it possible to remote switch a Victron Phoenix Off/On using a Digital multi control instead of a Phoenix inverter control?

Hello all,

I have install a Phoenix V.E. Direct 24/800 (firmware 1.17).
I have connect it to Venus (firmware 2.41).
From the first day until today inverter appeared on venus but loads are 0W.
Battery voltage is ok but loads are 0W.

Should i change something?

Thank you

Hi everyone. I've got a snag on one of our installations. There are 3 24V battery banks A200 of 12x2V cells 225Ah total capacity each bank. Each is charged using Phoenix 24/16 charger using default factory settings.

During a recent inspection, we depleted each bank to around 23.5V and then charged them back up again. Each Phoenix charger failed after between 6-7 hours. There is a solid red fail LED illuminated but nothing else.

For the main bank, we swapped in another phoenix and exactly the same problem after 6-7 hours. A skylla-TG 24/50 was then installed instead and set to 16A charge current. This failed after 10 hours with a flashing bulk, steady fail LEDs. This indicates bulk protection mode has kicked in (there is conflicting info in the manuals, one of them says it will swap straight to float, but another manual says it will fail with LED code as above).

So I'm thinking we need to increase the charging current to at least 25A for a c/10 rate. I manually set it to 40A just to get the batteries recharged and this worked fine.

My question is. Is this what is causing the Phoenix 16A chargers to fail also? I looked at the manual and also in google. There is no mention of this series having bulk protection mode. Also, if there is bulk protection mode does it default to 6-7 hours? We had exactly the same issue last year on another site, with both phoenix chargers failing after 6-7 hours but just gave up and swapped them for skyllas which have been fine. I can't believe that all our phoenix chargers are faulty though. This does not happen in float mode with already charged batteries, only after bulk mode has been on for 6-7 hours (best I can do from telemetry indications). The ambient temperature is around 10-15 degrees C and there is around 2 feet spacing around each charger. They do not get hot and the fans are working. The batteries are 2 years old. On the other site, they were 3 years old. Fitting a skylla removes the issue (at both sites).

Just to be clear. These are the Phoenix chargers, not the inverter/ multiplus units.

Hello. I have an Easysolar 12/1600/70 which is connected to 480AH of LiFePO4 batteries and 1100W of solar panels. (The system also has a Smartsolar 100/30, but that is not relevant to this question.) I have the equipment installed in my RV, which has a small front-loading washing machine in it (Dometic WMD 1050.). The washing machine will not run successfully on the inverter, no matter what I try, yet the same washing machine will run successfully using a Honda eu10i (1 KVA) inverter generator. Curiously, if I plug the generator into the RV and use the Easysolar inverter in power assist mode, the washing machine will not run, but it runs fine if connected directly to the generator.

The symptoms are: The washing machine will power up. A program cycle that does not use the water heating element can be selected. The machine can be started and the water solenoid will open and allow the washing machine to fill. During this process the bowl of the washing machine rotates slowly, as it is intended to do. Once filled, the machine switches to the wash cycle and the motor attempts to rotate the bowl, but it only rotates about 1/4 of a turn and stops. It repeats this process endlessly. When connected to the generator, at this point in the process, the bowl rotates correctly.

I get no alarms of any sort from the Easysolar 12/1600/70. No low voltage alarms (I have set the input DC low voltage cut-out to as low as it will go) are recorded on the alarm list.

Before I installed the Easysolar, I had a cheap Chinese-made 1000W, pure sine wave inverter and it would run the same washing machine with ease. This is very frustrating as I have invested a lot of money into the Easysolar, BMV, Colour control GX, etc and it is not performing a fairly straightforward function. The same inverter will run an electric toaster and my wife's hair-dryer, both of which are rated rated at 1200W, without any trouble. I am assuming that the inverter does not like the inductive load, or the 240VAC waveform of the inverter is not good enough for the washing machine when under load.

Can you suggest any settings that I may have wrong, that are preventing the washing machine from working?

Thank you.

Ive bought a 2nd hand Phoenix Inverter 12V 800W, for a friend and need to know the cable size so I can buy the correct cable shoe terminals.

And does this use a 200A fuse?

Thanks

A minor, non crucial detail I just noticed but when I connected my Phoenix 12/250 inverter to the laptop (ve.direct-usb cable) to change some settings I noticed its not showing the load % in the "speedometer" display. The inverter works fine and everything, but the % display is just dead no matter what load I connected to it. The app and firmware are the latest version available.

Hi all,

I have 12v 12/800 phoenix inverter on my camper van.

The wife plugged in her hair drier (2000W) and I guess this has blown the internal fuse of the inverter?

The inverter does not work, no lights or beeps.

Will the internal fuse have blown or will the inverter actually be dead?

Is there any contact details for victron so I can return for repair?

Thanks

Jason

Hello,

I am still surching for solutions to connect a phoenix multiplus 24-1300 and a Bluesolar MPPT. Before the Bluesolar, I had a Prostar ps30 (morningstar) and it was connected to the Phoenix multiplus through a remote control. The problem is that I can't set the remote control on the Bluesolar. Therefore, the Phoenix can't receive the informations from it. It seems that I have to reprogram the Phoenix to make it work without a remote control, so without the switch remote fonction. All this could be done by using the DS panel. But I don't know how to do it. Which DS to put on or off ?

My Phoenix multiplus is too old to be programmed with a computer. That's why, I have to do it by myself. What a hard work !

Thank you for your kind help !

Will the Phoenix Inverter Smart also come out in a USA version with 110V or 120V AC output or will they be 230V AC only?

Hi,

I’m operating a small 600Watt (probably upgraded to 1200 soon) offgrid system.

Until now I only use Victron Components…Smart Solar MPPT 100/30, a CCGX and an old Victron 350Watt Inverter, And a no Name DCDC Converter (converting 24 Volt Battery into 12V)

I really Love the CCGX functionality and overview about all Energy usage and gain on the Display and also the VRM-Portal.

So I did some Research here in the community, and found out that the Wattage logging of the Phoenix VE.Direct inverters is really not accurate.

https://community.victronenergy.com/questions/13158/phoenix-241200-inverter-energy-use-watts-reading-h.html

So it actually kind of useless to base Energy-Consumption-Calculations on that Logging then.

How is your personal experience with the new Small Multiplus Chargers/Inverters

https://www.victronenergy.com/inverters-chargers/multi-500-va

….(the are not added to the Demo Library right now, so I do not know what gets logged)

Is the Measurement accurate like with other Multiplus ?

And how is this accuracy ?

Greets and Thanks

Gernot

Hi all

I have a 24v 385w Phoenix inverter with the most up to date firmware, I have 2 flashing LED’s which according to the toolkit app Means that the unit does not have calibration. Is there anyway to calibrate it or reinstall the firmware as I believe that the installation of 1.17 did not install correctly causing this issue or do I HAVE to replace it? It is under guarantee still as it’s only 6 months old. I have also downloaded the firmware file from Victron professional and the App will not even show the file in the firmware library.

How to connect a Venus GX to my Phoenix 5k Inverter with firmware xxxx1xx?

What kind of cable is needed?

Hello people,

I have a VictronConnect Phoenix inverter 12V/375. I have been using it for the past 6 months but it stopped powering my electronic device. The green light is ON and steady and I did not overload it, only plugged my 65W computer charger last thing and it stopped. I checked my installation and everything seems to be alright, I restarted it but anything that I plug does not power.

Any ideas of what it could be?

Thanks

I have a Phoenix Inverter Compact 1200VA installed and have just purchased a Phoenix Inverter Control Panel (REC030001210), but the panel was not supplied with a cable, or any instructions.

The control panel appears to have a Cat5 neworking port, but I cannot find a a similar port on the inverter.

Please can you help?

Hi: 
I have an off grid system consisting of 6 270W panels, 1 Victron Phoenix of 500VA / 48V, a Blue Solar 150/35 48V regulator and an 8x100Ah battery bank in two series of 48V each. The loads are luminaires of a corridor (210W installed) that must be turned on when the darkness of the afternoon starts and off at dawn, however they go out between 1 and 3 in the morning. 
I checked the sizing and it is fine, what I don't know, is if there is any voltage parameter that is incorrectly configured in the inverter or regulator, and that causes the system to shut down, due to low voltage maybe. As a background, the maximum battery voltage during the day reaches 57.5V and the minimum voltage, when the charges are switched off is 37.44V. 
I would appreciate comments to someone with more experience in this type of configuration, to see if I can solve it. 
Thanks in advance,

I use a 12/2500/120 multiplus inverter. It's connected with a 110 ah starter batterie and a 800ah bank. Both have a voltage sense connection to the multiplus. At the sense connector pins I messure with my multimeter up to 16V. That is much too high. When I connect the multiplus vie mk2 dingle with my computer, the multiplus reports a Voltage of round about 14.4V. Has anyone an idea what can cause this failure? It will toast my batteries...

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I am running a 65W fridge with a 12/500 230V Phoenix Inverter in Eco Mode just fine.

But there are 2 situations which could be improved.

1. Sometimes when the fridge starts it needs a high load, it rarely even triggers the high load shutdown. The high load is only for seconds to start the fridge and will drop dramatically to around 65W

Idea: Add an Option to limit the high load for a couple of seconds to a certain load. If a higher load is still needed after some seconds -> trigger high load shutdown. Similar to a soft start.

2. If the battery is not fully loaded or when its cold outside a high load can trigger the low battery shutdown and/or the low battery restart and alarm. But again, this will be only for seconds until the fridge is running.

So again, if there would be an option to set a certain timeout for the shutdown it would help to start the fridge. Let's say the low battery limit can be reached (or even lower) for some seconds. Only if the voltage stays at that level for seconds ->trigger the shutdown. Normally the voltage drops to 10.5 for a second and when the fridge is running it raises to 11.5V and more.

Beste iedereen,

Ik probeer het bereik van ingangsstroom en uitgangsstroom te vinden van phoenix omvormer 24/5000 48/5000.

Ik heb hiervoor in de datasheet gekeken maar hier kan ik het niet in vinden.

Weet iemand dit toevallig?

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Hello,

I have an old Phoenix multiplus 24/1300/40 inverter/converter. I am changing my installation in a more modern one. So, I bought a Bluesolar MPPT 100/30 to set instead of an old Prostar PS 30.

The "load" fonction of the Prostar was connected to the switch remote of the Phoenix through a "SES" box. This fonction doesn't appear on the Bluesolar. Do you know how to put it ? It seems that the system doesn't work without it. I plugged the batteries and the Phoenix to the Bluestar, but without a result. I have no electricity.

I would appreciate if someone could help me. I already called the seller, but he doesn't know how it works.

Thanks a lot !

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Is it possible to obtain spares for a Multi or Phoenix? For instance, front panel screws and mounting bracket(s) for a multi, and a mainboard for a Phoenix?
thanks
Steve

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I'd like to remotely switch on and off the inverter ("on" on the front panel) which runs to a conviniently situated switch but also swiches more things at the same time. When I need charging I need to keep the inverter off in case of malfunction or generator running out of fuel. Therefor I want to have the front switch sitting on charger only.

As it is wired now I switch over to another inverter since the multi can only do either or but is then remotly switched off so "charger only" is disabled too.

I then need to take out the two wires and put in a bridge. Is the third port for the charger only side and I can put a bridge there?

How do I need to wire it?

Cheers guys