Firmware Update Issue

I have an old Multi Plus 3000/70/24 from ca 2015 that I need to update the firmware on number 2612157 VFD. If you could email the answer to sykerpa@gmail.com

Thank you

Hello,

I am reading here already for a long time but now my first question.

I have a new Cerbo GX since yesterday,everything was ok but after the update to 2.60 nothing works.

I have no access any more,the wifi led is orange,sometimes blinking or off or steady ?

The bluetooth led never lights any more.

I tried the reset button,and try to connect by cable to my router nothing helps.

Any ideas ?

Regards Eric

Hi,

I have a Phoenix Smart Charger IP43 12/30 (1+1) in Li-ion mode.

When I set the maximum charge current to 14 A the output current is 13.6 A in the status of VictronConnectApp. This looks correct for me, because 14 A is the maximum.

But in real, the output current is 14.7 A, measured with an ampere meter and a BMV-712.

When the current drops under 1 A in the absorption phase, the output current in the status of VictronConnectApp show for the Charger 0.0A.

In my opinion, there are one of the following reasons:

1. Firmware bug in current view or current calculation
2. Inaccurate current measurement (if there is a current measurement in the charger)
3. A faulty unit

I hope, someone can help or comment.

Thanks.

Best regards

Felix

Hello,

After updating the firmware on my 3 SmartSolar 150/35 devices from 1.51 I have been experiencing issues where the PV power drops close to zero. In some instances the situation rectifies itself other times I need to disable/enable via the VictronConnect app. I saw there was an issue with the 1.53 firmware and hoped the 1.54 firmware would rectify the situation but unfortunately the issue still persists. Today device 260 was off for 2 hours before I disabled/enabled it via the app.

Setup

1. Quattro 48/8000/100-2x100 - firmware 469
2. 4 x Pylontech US3000
3. 3 x SmartSolar 150/35 - firmware 1.54
4. 2 sets of 6 x JA Solar JAP72S01-330/SC
5. 1 set of 6 x JA Solar JAM72S01-380/PR
6. Venus GX - firmware 260

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Is Victron aware that some devices still have this "drop out "issue even with the 1.54 firmware?

Thanks

When, using a bluetooth connection, I ask my SmartController 75/15 to update its firmware, it tells me that version 1.53 is the latest version and that no update can be done. I can find no way to update to 1.54. It was suggested that I update to 1.54 to solve the controller momentarily turning off the load twice a day. What am I doing wrong?

Good Morning,

This morning I started to install the Cerbo in my system. Booting the device with minimal connections went great, and we began to connect the Quattro, Solar via USB, and BMV via VE direct.

A firmware update was detected, and we chose to update to 2.60 - at some point after telling it to perform this update, the Cerbo will no longer boot. (I assume its not booting). We were using the wifi, and check for updates, under the system menu. When it found the 2.60 update, we told it to download and install. It didn't automatically install, but showed in the list of "alternative backup firmwares" to boot from. We chose to boot 2.60 instead of 2.57 and on the next restart, the Touch 50 GX remains blank, and the red / orange Wifi light will begin flashing after a few seconds, but nothing else appears to happen.

1.) Is there a hardware or backdoor way to force the Cerbo to reboot back to the 2.57 firmware?

2.) Is there a way to connect to the Cerbo via a computer and manually push a new firmware to it?

Unfortunately going back to the dealer is a VERY lengthy issue at this point. We're in the Caribbean, and floating in French Martinique at the moment. Anything we do would require weeks and weeks of shipping each way, so hopefully there's a technical way to solve this, as I believe it's just a bad firmware boot, and going back to the old one would be fine?

Thanks in advance for your help.

I tried to use Victron Connect via my Samsung phone to get some data and it started to update the firmware. Now my monitor reads bL 102 and no amount of uninstalling/reinstalling the app will fix the situation. It's completely stuck. I've also tried with Windows laptop app but it can't find the device, even though it's paired with my laptop.

This monitor is basically useless now. I can't even manually restore the monitor with the buttons. How can I update the firmware? So frustrating.

After updating the firmware of my SmartSolar MPPT 100|20 (0xA05F) from v1.50 to v1.53 I have the following issue with the solar charge controller: every 24 hours at around 17:30 the load output automatically turns off for a short moment, leading to a sudden power outage for my off-grid system's loads (LTE router etc).

I don't know if the charge controller just performs a restart, or if only the load output is toggled. This never happened with former firmware versions.

Other than the firmware update nothing was changed on the setup at that time. BTW, the update was performed on 25.10.2020 at 15:47, and on the very same day at 17:35 the first load output outage happened. And from then on every 24 hours, every day.

There are no loads with high inrush current connected, the actual load is well below 1A at that time, no load is switch.

And it seems that I'm not the only one with this issue (see another Google Play review on 28.10.2020).

Thanks
Heiko

When will be the fw avaiable for public?

I need to solve the load output outage of my communication towers.

Gretings

Beat

Hi,

since FW 1.53 the fixed absorption time defined in the settings is no longer adhered to.

A couple of seconds after reaching absorption voltage the MPPT jumps directly from Bulk to Float.

Tested with two different MPPT's.

Could you please fix this?

Good afternoon,

after the firmware update few days ago, the solar MPPT controller now turns load on/off every second. It happens most often in voltage scenarios around 11.5V or lower. My Custom minimum voltage is set to 11.0V so before it used to keep load on until Voltage dropped below 11.0V for about 1-2 minutes.

The connected load is light with only some LED light bulbs about 10W. After the MPPT turns load off, the voltage goes up a bit (for example from 11.5 to 11.6V) and the MMPT turns load on again one second later which causes Voltage to drop a bit and the MPPT turns load off again. This repeats every 1-2 seconds. Even turning Load Output to "Always On" continues this repeating cycle.

After updating both my Smartplus MPPT 100/50 from FW 1.50 to 1.53 the Network Total Power is not accurate and even the Current solar coming in seems off. One MPPT is showing output of 259W with network output of 259w. Second MPPT is showing output of 146W with network of 154W and my BMV 712 shows watts coming in at 578W. All devices still show on the VE. Smart Network and linked.

Hello All,

I have a MultiPlus 24/1600 Product ID 2616 with firmware 154. I have it connected to VenusGX with vOS v2.42. I need to update the firmware to support ESS. I have no easy access to MK3 cable.

Is firmware update with vbdub possible? Documentation (https://www.victronenergy.com/live/open_source:ccgx:commandline#updating_vebus_firmware) says minimum firmware 2xx is required. Is documentation current and correct?

I am familiar with Linux and not afraid of command line. I am afraid of bricking my MultiPlus though.

I also have USB RS232 or USB RS485 for other option to connect to MultiPlus.

I hope I am not stuck buying MK3 cable for single use.

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Hello,

I just upgraded my Cerbo GX to 2.6 from 2.51 and am no longer getting the Battery SOC and Time Remaining displayed on my Maretron DSM 410.

If I revert back to 2.51 both values display correctly but if I promote to 2.6 I lose those values. Voltage and Current work in both scenarios. I looked through the settings on the Cerbo GX, but could not find specifically a setting that would affect this.

On the Maretron I am picking up "Any" device instance, I also tried to specify a specific battery monitor rather than "Any" on the Cerbo.

I have the Smart Shunt, and two Multiplus' in parallel. There is a BMS as well on 3 Victron Lithium SmartBatteries (300ah) for a total house bank of 1200ah.

It is definitely a change from the firmware as I can toggle between the firmware versions consistently to get it to work on 2.51 and not on 2.6. Any thoughts?

Thanks,

Tony

My Colorcontrol changed setting options in the ESS system somewhere around 12-09-2020 . Also inverter power was set back to 1000 Watt. Was this possible because of an update ? Can this be done without informing the customer ?

The new firmware verssion is show incorrect VA values by more than 50%. This has been tested on two new . This should have aunits 12/375 and 12/500. With a 240ah battery bank and no other loads and solar disconnected. BMV712 shows watts going out as 250w. Phoenix inverter through victron connect on a PC is showing 65VA. (dial is at around 20% capacity). The reading should be around 250VA and the dial at 50%.

The previous firmware version only showed a percentage of capacity which I felt was more accurate. Is this a bug in the new firmware?

Hi,

I Have Victron Quattro 48v/10000va/140-2x100 with VE.Bus version 2653413 and need to update it , so I can access ESS (to setup battery charge only from PV).

I have Color Control GX too.

I can't update it vía VRM.

Regards,

Hans

The sticker on the control panel says 2702430.VDF

This seems so difficult to figure out...

Equipment:

MPPT 150/100-Tr VE.Can connected to PC using VE.Direct port & Victron serial adapter cable.

Scenario:

When connecting to Equipment via the VE.Direct port with Victron serial cable + PC with VictronConnect software, we are prompted to update the firmware on the device, which then fails (see attached error message: "Update failed! Result: X88 - Communication Error. Vreg Ack timeout. Please check the connection and try again". See photo for error screen.

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Question:

Any idea how to fix this so we can update firmware via PC and configure settings?

Notes:

• We are able to connect with the Android App and perform the update via Bluetooth. Subsequently the connection using the VE.Direct port + PC works fine.
• We're using the latest version of both the PC VictronConnect software as well as the Android app

If you have any ideas on how to fix this it would be appreciated, as we're expecting to be programming many of these devices and doing so via bluetooth is very time consuming.

Thanks kindly,

Allen

Hi everybody !

After upgrading from 2.58 to 2.60 the Cerbo GX firmware, I have an issue trying to connect with Bluetooth. It connects up to 60% and remains stuck at it. The other Victron hardware (mppt, battery protect, etc) have no issues.

I have also been searching for the "eject" MicroSD card, and not found it.

I also did not find the setting in order to perform an equalization from the Cerbo GX on the mppt SmartSolar 150/100.

Being 100% off-grid, is there an option to disable the "red" square providing the information for the Grid / Generator input ?

Thanks for your comments and help.

Michel

I have a BMV702 and a solar controller 100/30.both with Bluetooth dongles. The batteries on this system died and have been dead for about six months. I installed a new fully charged battery today, removing the dead batteries. Now Both dongles are flashing both lights rapidly. I tried to update firmware using latest Victron Connect app and it timed out during upgrade. On both dongles. I Used my Samsung Note 20 Ultra. I even tried loading the Victron Connect app on my MacBook and I got the same error. Timed out. How can I upgrade my firmware? Is this a common problem? Spent $100 on these two dongles now both won't work at all because Victron connect app is making. E update firmware which fails over and over. Thanks.

I have mutiple Victron Energy MPPT 75/15 Solar controllers in Solar Battery systems that I operate in Australia. I have a serious issue with many of them that I need help with.

Many of the systems are just switching off the load output. When we go to the system and open the application to access the solar controller it them prompts for a software update v2.23 to v2.25 once this update is done it then prompts for the update v1.46 to v1.50. The power / load output immediately works as it should do.

The issue I have is that the update is not storing in the solar controller and this issue is repeatedly happening in the same solar controllers.

• They are not remembering the software/firmware update to V1.50
• They switch off the load output while in the field for no reason.

Good day to you all..

I wondered if there are any experts out there who is able to help me with the issues I am currently experiencing as i'm no expert in these matters.

Background info: I'm running VOS v2.57 on a RPi3+ connected to a mppt 100/50. RPi is connected on a lan network. No issues since installation the first time round (about 3 months ago).

Here are the issues:

1) VRM stopped (on the 12/08/20) logging data at the predefined interval and instead only logged the information on an hourly basis.

2) I checked the VRM and saw that the summary stated it was "Old Data! go to Device List" which was not there before??

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3) I clicked on the Device list and there was a 'Update Firmware" notification which was not there before (at the bottom of photo).

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The following error came up:

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It states Error 1392 however, 2-way communication is enabled as seen below:

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4) With the above failing, I tried to logged onto the Control Console in the VRM to update the firmware and the following came up: (Failed to connect to GX Device). So as you can imagine, there was a lot of head scratching by myself at this point in time.

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5) On failing so far, I re-installed VOS v2.57 and then see if I was able to acquire VRM using the IP address but, this was not possible.

Tried the following:

1) Wait a day to see if the error would go away - just in case it was a one-off.

2) Rebooting RPi - nothing happened.

3) Re-installing VOS - nothing happened.

4) Rebooted modem (even though I know it was working perfectly all the time) - nothing happened.

5??) I was thinking about deleting my devices from VRM and start all over again but, I didn't want to lose all the captured data.

So, if there are any experts out there your help is much appreciated...

Updating my Venus GX firmware by USB stick fails. I have no Ethernet and connect to the Venus over WiFi on an Android phone. The phone gives me the option “press to update”, after which the phone says “updating” for 12 seconds, then it reverts to “press to update”. After this, pressing the “update” button causes the screen to change to “updating” for just ~2 seconds before reverting to “press to update”.

I saw elsewhere that someone had the same issue with a Cerbo GX and had the wrong swu fill – could this be the same issue and can anyone advise whether I have the correct swu file?

My current version 2.18. New version 2.57. File name “venus-swu-beaglebone.swu”.

I am currently running firmware 2.50 on a new Cerbo Gx. I have tried to update firmware by usb stick , and micro Sd card. The system briefly shows a message to say firmware present on stick or SDcard but then will not proceed to install.

Firmware filename I think is venus-swu-beaglebone.swu

can anyone assist?

Just updated my MultiPlus 12/3000/120-16 from firmware 459 to 476.

According to the information I got from VEFlash, the update succeeds successfully.

But now absorption and float are flashing.

And get this notification on my Venus.

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"All units in one system must be the same type and firmware version, this includes same size, system voltage, and feature set. The type is indicated by the first four digits of the firmware version number."

Regarding this statement, how often do the first four digits change ?

Assuming the first four digits are related to manufacturing date.. Depending on supply and demand for that product it could be 6 months or 12 months before a different "hard" firmware of the one product is distributed.

I only ask because I am designing a system for a customer who would like to start small and upgrade later. But if he can't parallel the same product because the first four digits don't match then we're in trouble. But if he upgrades with in 6 months it should be okay?

Hi from France.

When connecting to the battery, Victron Connect displays a long message (3 parts) saying an upgrade from v1.17 to v1.19 is needed. There is no action button to cancel or upgrade displayed on the smartphone. The message seems to continue at the bottom of the screen but there is no possibility to scroll down.

So I wait during 30 minutes (close to the battery) but nothing happens, no message, no end.

What am I suppose to do ? Waiting a bit more !

Please advise.

so I've had my monitor for about a year and today I went into settings to change them as it was reading battery size wrong for the last few days (from 2000ah down to 1000ah) and it said to view or change settings I had to update. so I updated and mid update it gave me a failure message and no longer functions I've tried power cycling and stuff but nothing works. it's stuck in a weird state where the Bluetooth is in use but when I try to connect to it with a cable i get the message that the device is in use. I'm hoping I've overlooked some kind of hard reset button or setting as i can not do anything with it.

the physical unit is locked up as well. can not use any of the buttons. i can only guess its stuck mid update.

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I've done the suggested steps tried a hard connection to a laptop and attempted to connect to the device with a second and 3rd phone. I've had this setup running for about a year now without any issues but the last week things started acting up. (battery voltage dropped from 13.5-13.8 down to 7v-8v very suddenly. and I wanted to see what was being detected via the bmv since the solar is saying its fully charging each day and its got no load on it.