service

What exactly is the warranty when you buy Victron products? Is there a link to "the fine print"?

Has anyone had to claim a warranty for a component that stopped working? If so, how was the process. Did you have to ship the component somewhere? Who paid for that?

Our water maker inlet hose, did come out of the filter splashing with water the Cerbo GX . All connections where wet, but inside was not water. It is an unfortunate episode, now the Cerbo GX is dead, There is something one can do to recover it?

I am looking for a Victron Service Rep in the Fort Lauderdale area to look at my installation on my boat to let me know if it is set up the best it can be.

Hi, New to the group. How do you find an Victron installer/engineer in the UK please. North West England ideally.

Thanks, Clay

Hello

We are looking for solar installers on the island of Corfu / Greece, who already have experience with Victron system components or installed their products. Who can help us?

Thank you very much!

Hello, I was wondering if there was any documentation on how to open a 12.8V 20Ah superpack?

My Pack has no voltage at the terminals so trying to open to asses damage.

Is there anything like the smart pack manual attached below?

https://www.victronenergy.com/upload/documents/Lithium_Battery_Smart/Lithium_Smart_Battery_Manual-en.pdf

Thanks,

Kevin

I am not sure if this is normal, so my question is to all of you that use mppt bluesolar charger. While the battery is connected to the charger, I can also measure similar voltage on the solar input terminals. This is regardless if solar panels are connected or not. So if voltage of the battery is 50V, on the PV terminals I can measure 50+ something volts also. Same is displayed in victron connect screen. Does your charger displays solar voltage > 0 during the night also? Shouldn't it be 0V during the night? Perhaps something got fried in mine :-/

I have a multiplus 2 5000/48/70 that is overheating but am struggling to find a place to get it fixed in Zimbabwe. One Stop Solar which is listed on the Victron website said they can’t fix it because they don’t sell this specific product or fix products they did not sell. Are there any other service centers in Zimbabwe or do I need to try send it to South Africa?

Hi all,

Is it possible to send automatic alarm from VRM if generator service hours are due (hours or time period for example)? It would be handy in case there are many sites to monitor.

Best regards,

Recently our Quattro Inverter went into an overload situation on it's own. I have contacted my vendor but Victron has asked us to send the unit to San Diego for repair. I would have been very happy if Victron would have swapped it out but I guess that isn't an option. We fulltime RV so being without an inverter is a bad proposition while traveling. My question is how do you become a Victron Certified Technician? Are there membership/certification fees? If I can learn to repair the unit on site then I can order parts instead of sending out for repair. I am a full stack software developer with a pretty good understanding of many of the Victron products that we use in our fairly large system.

Can anyone tell me how to create a service report that's legible? The ones I get, are unreadable bunch of characters....

The warranty document uses this term - "Victron Energy invoice date" - but i'm not sure what that means.

Can someone define this term? Is it my date of purchase? or the dealer's date of purchase? And if it's the dealer's date of purchase, how do i know what that date is?

Thanks!

e.g.:

Victron Energy warrants its products to be free from defects in workmanship and materials for a period of: Batteries: 2 year limited warranty Li-ion batteries: 3 year limited warranty All other products: 5 -year limited warranty. (See end of document for products that fall under this 5-year limited warranty policy.) As determined from the date of purchase by the end user, with a maximum of 66 months from the Victron Energy invoice date.

Hi all

My system was working perfectly fine for the last 3months. Last week I noticed that the smartsolar power goes to about 5000w and then suddenly drops to 0 every 7 seconds. I have a Quattro 10000va and CCGX. If I disconnect the Quattro and let the smartsolar 250/100 charge the batteries it works fine. Agm batteries 360ah 48v.

Does anyone know where I can take the inverter to be repaired and have cables and firmware updated near Parramatta?

Hey - it's a question and hopefully enough on topic:

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;-)