# Wi-Fi connection lost to a MultiPlus II GX and the VRM Portal

**URL:** <https://community.victronenergy.com/t/wifi-connectie-verloren-met-een-multiplus-ii-gx-en-op-het-vrm-portaal/62160>\
**Category:** DIY\
**Tags:** wifi, multiplus\_2\_gx, vrm, offgrid, victronconnect\
**Created:** [26 August 2026 13:56 UTC](https://community.victronenergy.com/t/wifi-connectie-verloren-met-een-multiplus-ii-gx-en-op-het-vrm-portaal/62160 "2026-08-26T13:56:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Malakas](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@Malakas](https://community.victronenergy.com/u/Malakas)\
**Post date:** [26 August 2026 13:56 UTC](https://community.victronenergy.com/t/wifi-connectie-verloren-met-een-multiplus-ii-gx-en-op-het-vrm-portaal/62160/1 "2026-08-26T13:56:00Z")

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As the title says, about three days ago we had to change our password on the router. Since then, we have lost the Wi-Fi connection with the MP2GX. We have a router with separate 2.4 and 5 GHz networks. We were able to pair the device via Bluetooth, but that is as far as we got. We can see the device via the VictronConnect app, but we cannot make any changes to the network settings. See the attached photos.

 ![IMG_4842](https://europe1.discourse-cdn.com/victron/original/3X/1/2/121b9a2565e562fb79b382031727e6be9b8d595b.jpeg)

 ![IMG_4848](https://europe1.discourse-cdn.com/victron/original/3X/7/9/79d274a522434c9b70d888039bc27df9572ac5c2.png)

 ![IMG_4844](https://europe1.discourse-cdn.com/victron/original/3X/b/6/b6b967ef4e007f49978261bef17325563e3821d4.jpeg)

 ![IMG_4843](https://europe1.discourse-cdn.com/victron/original/3X/1/3/13d6e7c6f1178d8410dd5a722fe48145b2f2a83d.png)

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<div class="post-metadata">

**Author:** ![DirkW](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/dirkw/32/33865_2.png) [@DirkW](https://community.victronenergy.com/u/DirkW)\
**Post date:** [26 August 2026 14:42 UTC](https://community.victronenergy.com/t/wifi-connectie-verloren-met-een-multiplus-ii-gx-en-op-het-vrm-portaal/62160/2 "2026-08-26T14:42:11Z")

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Try it with a network cable and open venus.local in your browser.

And the GX device’s internet hotspot must be turned off.

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<div class="post-metadata">

**Author:** ![Malakas](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@Malakas](https://community.victronenergy.com/u/Malakas)\
**Post date:** [26 August 2026 16:41 UTC](https://community.victronenergy.com/t/wifi-connectie-verloren-met-een-multiplus-ii-gx-en-op-het-vrm-portaal/62160/3 "2026-08-26T16:41:11Z")

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Thank you very much for your answer. We haven’t tried a network cable yet. I can’t access [http://venus.local](http://venus.local). Not in Chrome, Safari or DuckDuckGo

Do you mean this?

 ![IMG_4844](https://europe1.discourse-cdn.com/victron/original/3X/0/5/05b2c2a5def1b564e6829357367e2fdb4b7e2d81.jpeg)

🙏

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<div class="post-metadata">

**Author:** ![DirkW](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/dirkw/32/33865_2.png) [@DirkW](https://community.victronenergy.com/u/DirkW)\
**Post date:** [26 August 2026 17:26 UTC](https://community.victronenergy.com/t/wifi-connectie-verloren-met-een-multiplus-ii-gx-en-op-het-vrm-portaal/62160/4 "2026-08-26T17:26:00Z")

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The translation function on the forum is a great help, but it struggles with text in images 😉

You need to be on the same network as the GX device to access venus.local

An alternative to using a network cable is to log in to the GX hotspot

Normally, you can also configure the Wi-Fi via Bluetooth and VictronConnect

If necessary, restarting the MultiPlus GX may also help 😉