Hello, It has been a couple of days since the advanced mode in VRM portal doesn’t show local time but utc time, when opened directly. I have a shortcut on my browser that opens the advanced page. Now, I have to swich to normal mode then advanced mode to have the local time. First time I have thi…

As far as I know (I don’t use DESS) without communication/data from VRM the system will switch from DESS back to a normal ESS.

The team and service provider have been pulling seriously long hours to improve the situation. Its better but not back to normal. Your patience appreciated. It is not due to lack of effort, many only got some sleep at 4am so lets spare a thought for the work that often goes unnoticed and unrecognis…

Appreciating the work you are doing and will wait for the systems to get back up and running. But I am hoping (expecting really) Victron will do a serious post mortem on this outage openly to facilitate a real discussion about the single point of failure problem and future proof mitigations.

Hi Matthias, I would disagree with the notion that VRM is free (excluding RPi units). It is a feature that comes with Victron products, and this feature is precisely what adds extra value and encourages customers to purchase the equipment. Without it, many products would no longer be competitive or…

I fully agree with @Diessel here. I was actually planning to demonstrate VRM monitoring of a freshly installed system to my customer today but for now all bets are off. Customers don’t care about free or not free of a part of the whole setup, they only see the system function as a whole and the cost…

Fair point but also keep in mind this is a feature of the product ecosystem and often part of the purchasing decision and as we all know nothing is free. It is built into the cost of the product. Companies like Apple and Victron “give away” some intangibles that bring people to them and retain them…

Yes Nick, there’s certainly dedication and effort being put into the fix. I am sure that most are appreciative of that effort. Even if a little put out by the inconvenience. I certainly appreciate their effort.

VRM is quite a unique platform, I am not sure that many understand how many moving parts it has. One underperforming cog can have quite an impact on the larger machine. VRM has grown tremendously in capability, functionality and size and I know the team work hard to stay ahead of things. Major is…

[image] nickdb: I am not sure that many understand how many moving parts it has. That is an underestimation of your customer base on your end :wink: :hugs:

Considering the vast majority of topics classified as expert and professional when all indications are to the contrary, I would suggest Dunning-Kruger applies.

What have they done to VRM

DIY

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What have they done to VRM

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