# VRM Android App Login Issue: "An error occurred - Authentication failed" (Works fine in Chrome) **URL:** \ **Category:** DIY\ **Tags:** gx\_device, beginner, victron\_community, cerbo\_gx, victronconnect, vrm, not-listed\ **Created:** [12 October 2026 12:59 UTC](https://community.victronenergy.com/t/vrm-android-app-login-issue-an-error-occurred-authentication-failed-works-fine-in-chrome/63870 "2026-10-12T12:59:30Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![adochitei](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@adochitei](https://community.victronenergy.com/u/adochitei)\ **Post date:** [12 October 2026 12:59 UTC](https://community.victronenergy.com/t/vrm-android-app-login-issue-an-error-occurred-authentication-failed-works-fine-in-chrome/63870/1 "2026-10-12T12:59:30Z")
Hi everyone, I’m having trouble logging into the VRM (Victron Remote Monitoring) Android app and could use some help. When I try to log in using the app, I get a red pop-up notification at the bottom right stating: **“An error occurred - Authentication failed”**. Here are the details: - **Issue:** Cannot log into the VRM Android application. - **Error Message:** “An error occurred - Authentication failed” - **Browser Test:** Logging in via Google Chrome browser on the same mobile device works perfectly with the exact same credentials. - **Steps Tried:** Double-checked credentials, re-typed the email/password, and retried multiple times. Has anyone encountered this specific issue where the web browser login works, but the Android app fails to authenticate? Any suggestions or workarounds would be greatly appreciated. Thanks in advance! ---
**Author:** ![system](https://europe1.discourse-cdn.com/victron/original/1X/21a9a7b5db7c6339715f993568736a7053199995.png) [@system](https://community.victronenergy.com/u/system)\ **Post date:** [12 October 2026 12:59 UTC](https://community.victronenergy.com/t/vrm-android-app-login-issue-an-error-occurred-authentication-failed-works-fine-in-chrome/63870/2 "2026-10-12T12:59:35Z")
Unlisted on 12 October 2026 12:59 UTC ---
**Author:** ![system](https://europe1.discourse-cdn.com/victron/original/1X/21a9a7b5db7c6339715f993568736a7053199995.png) [@system](https://community.victronenergy.com/u/system)\ **Post date:** [12 October 2026 13:00 UTC](https://community.victronenergy.com/t/vrm-android-app-login-issue-an-error-occurred-authentication-failed-works-fine-in-chrome/63870/3 "2026-10-12T13:00:34Z")
Listed on 12 October 2026 13:00 UTC ---
**Author:** ![Jeroen2](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/jeroen2/32/7234_2.png) [@Jeroen2](https://community.victronenergy.com/u/Jeroen2)\ **Post date:** [12 October 2026 15:39 UTC](https://community.victronenergy.com/t/vrm-android-app-login-issue-an-error-occurred-authentication-failed-works-fine-in-chrome/63870/4 "2026-10-12T15:39:33Z")
Good afternoon, Please go to this topic…and keep it together…Lenovo recently has more issues as is mentioned lately than other brands… > [@Android GX Display v1.3 released](https://community.victronenergy.com/t/android-gx-display-v1-3-released/63557): > > Hi all, Version 1.3 of the Android GX Display app is available. It is a maintenance release that fixes the three problems reported here after v1.2. There are no new features. How to get it Displays with automatic updates enabled will install it by themselves during the night. To update straight away, open the configuration menu by pressing and holding the lower left corner of the screen for five seconds, then use the manual update check. Highlights Fixed displays cycling between the GX de… Regards, Jeroen.