Hi community,
I stopped receiving the Victron Professional Newsletter a while ago. I have already checked my spam folder and whitelisted the victronenergy domains at my provider, but no emails are coming through. Unsubscribing and resubscribing did not fix it either.
Could a moderator please check if the email address linked to this forum account is on the internal system blacklist (due to a bounce) and clear it?
Thank you!
Same here. Registered, can log in, never ever received an email from the professional site. Probably a wider bug.
If you reset your password, do you get the email?
No, I don’t get the email when resetting my password either.
When I initially registered, everything worked fine and I received emails. Then, after some time, they just stopped. I have tried every possible troubleshooting step except changing my registered email address. That is why I am posting here, hoping a moderator can check the system blacklist.
We don’t have access to corporate systems. Your email domain is not uncommon.
Typically it is the mail provider who has a block list in place for some reason.
It would be unusual to have an outbound restriction.
Thanks for checking.
I actually already reached out to my mail provider. They assured me that nothing is being blocked and that both victronenergy.de and victronenergy.com are whitelisted.
What is the best way to contact the official corporate support so they can check their internal system for a potential bounce block?
Let me try find out.
As far as I can see, mailings don’t originate from any victronenergy domain but rather are being outsourced to mailchimp and thus mcsv.net. So maybe that one is being blocked.
Hi @Jodi @HRVermeulen & @Ektus
The back end mail delivery for Victron varies depending on the service. Which can make troubleshooting these things a little difficult, as it involves multiple parties on the back end as well.
I’ll contact those people responsible, and see if they can provide some more information on what the cause might be.
I can’t see anything obvious blocking or bouncing from my very limited perspective. But I’ll ask others to look into it.
Thank you very much for looking into this and escalating it to the responsible team. I appreciate the help!
Thats funny/ironic, because i am receiving Victron Professional Newsletter but i have NOT subscribed to any newsletter, because its unwelcome & unwanted.
@Victron @guystewart PLEASE STOP the unwanted Newsletter SPAM!