# Unable to load victron connect app

**URL:** <https://community.victronenergy.com/t/unable-to-load-victron-connect-app/47946>\
**Category:** Q&A and troubleshooting\
**Tags:** temperature\_sensor, beginner, cerbo\_gx, victronconnect, multiplus\
**Created:** [30 October 2025 21:53 UTC](https://community.victronenergy.com/t/unable-to-load-victron-connect-app/47946 "2025-10-30T21:53:15Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![scottpoorman](https://avatars.discourse-cdn.com/v4/letter/s/8e7dd6/32.png) [@scottpoorman](https://community.victronenergy.com/u/scottpoorman)\
**Post date:** [30 October 2025 21:53 UTC](https://community.victronenergy.com/t/unable-to-load-victron-connect-app/47946/1 "2025-10-30T21:53:15Z")

</div>

I’m getting:

error occurred

Delete file: Failed; code 5

Access is denied

Recommendations on how to get Victron Connect to load properly?

---

<div class="post-metadata">

**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://community.victronenergy.com/u/discourse_ai_spam)\
**Post date:** [30 October 2025 21:53 UTC](https://community.victronenergy.com/t/unable-to-load-victron-connect-app/47946/2 "2025-10-30T21:53:16Z")

</div>



---

<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/victron/original/1X/21a9a7b5db7c6339715f993568736a7053199995.png) [@system](https://community.victronenergy.com/u/system)\
**Post date:** [30 October 2025 22:05 UTC](https://community.victronenergy.com/t/unable-to-load-victron-connect-app/47946/3 "2025-10-30T22:05:04Z")

</div>