# Teams and Groups Access Denied

**URL:** <https://community.victronenergy.com/t/teams-and-groups-access-denied/20675>\
**Category:** Q&A and troubleshooting\
**Tags:** vrm\
**Created:** [1 February 2025 08:33 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675 "2025-02-01T08:33:06Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![CM9ja](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/cm9ja/32/92_2.png) [@CM9ja](https://community.victronenergy.com/u/CM9ja)\
**Post date:** [1 February 2025 08:33 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/1 "2025-02-01T08:33:07Z")

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Hello,

i created a team and group for some of my installation’s, then i deleted the group and lost access to those installations, deleting the team didn’t help either and trying to add back at least my own site, keeps saying i don’t have the required rights to do this, please how do i fix this?

my vrm id is {removed}

in addition, also when i try to login into my second home installation manually and add myself , it says I am already added but I can’t see myself in the user list . When I try to add my Ekrano manually in my main home site , it shows added successfully then gives an error as pictured below , saying I don’t have sufficient rights.

and i am the admin in all these installations, 8 of them

Thank you

@Barbara

 ![IMG_7961](https://europe1.discourse-cdn.com/victron/original/2X/c/c60fe8063b7e18131064fb0a4bc6a1f0772c9232.png)

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**Author:** ![lxonline](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/lxonline/32/25567_2.png) [@lxonline](https://community.victronenergy.com/u/lxonline)\
**Post date:** [1 February 2025 12:14 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/2 "2025-02-01T12:14:52Z")

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@CM9ja

> [@Community Guidelines](https://community.victronenergy.com/t/community-guidelines/4/1):
>
> ## Welcome, please read the Victron Community Guidelines here first!
> 
> This Community is predominantly volunteers, and the vast majority of the answers are provided by enthusiasts. It is not an Official Ask Victron site, for that please use the normal line of [support](https://www.victronenergy.com/support)

The community is predominantly volunteers. For Official support, there is the more correct line of support. See the guidlines.

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**Author:** ![guystewart](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/guystewart/32/1_2.png) [@guystewart](https://community.victronenergy.com/u/guystewart)\
**Post date:** [3 February 2025 06:22 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/3 "2025-02-03T06:22:42Z")

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Hi @CM9ja,  
This is something I will need to escalate internally, please expect an email from the team.

Apologies for the issue and thanks for reporting.

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**Author:** ![CM9ja](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/cm9ja/32/92_2.png) [@CM9ja](https://community.victronenergy.com/u/CM9ja)\
**Post date:** [3 February 2025 08:21 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/4 "2025-02-03T08:21:47Z")

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Thank you Guy , much appreciated

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**Author:** ![guystewart](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/guystewart/32/1_2.png) [@guystewart](https://community.victronenergy.com/u/guystewart)\
**Post date:** [5 February 2025 08:18 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/6 "2025-02-05T08:18:27Z")

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Hello @CM9ja,

The VRM team has just got back in touch with me and this should now be resolved.

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**Author:** ![CM9ja](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/cm9ja/32/92_2.png) [@CM9ja](https://community.victronenergy.com/u/CM9ja)\
**Post date:** [5 February 2025 09:07 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/7 "2025-02-05T09:07:02Z")

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Perfectly resolved , thank you so so much

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**Author:** ![system](https://europe1.discourse-cdn.com/victron/original/1X/21a9a7b5db7c6339715f993568736a7053199995.png) [@system](https://community.victronenergy.com/u/system)\
**Post date:** [19 February 2025 09:07 UTC](https://community.victronenergy.com/t/teams-and-groups-access-denied/20675/8 "2025-02-19T09:07:17Z")

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Closed on 19 February 2025 09:07 UTC

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