# Request to Reset Cerbo GX VRM Portal Registration

**URL:** <https://community.victronenergy.com/t/request-to-reset-cerbo-gx-vrm-portal-registration/63842>\
**Category:** DIY\
**Tags:** agm\_battery, vrm, diy, cerbo-gx\
**Created:** [12 October 2026 07:18 UTC](https://community.victronenergy.com/t/request-to-reset-cerbo-gx-vrm-portal-registration/63842 "2026-10-12T07:18:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Anton9559](https://avatars.discourse-cdn.com/v4/letter/a/a9a28c/32.png) [@Anton9559](https://community.victronenergy.com/u/Anton9559)\
**Post date:** [12 October 2026 07:18 UTC](https://community.victronenergy.com/t/request-to-reset-cerbo-gx-vrm-portal-registration/63842/1 "2026-10-12T07:18:03Z")

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Dear Support Team,

Could you please advise whether it is possible to reset the registration of a Cerbo GX device linked to the VRM Portal and register it again?

I have encountered the following issue: the email address originally used to register this Cerbo GX device is no longer accessible, and I am unable to recover access to it. I have also forgotten the password for the associated VRM account.

I currently have the physical device in my possession and can provide proof of ownership if required.

Could you please let me know which support team or department I should contact regarding this matter? I would appreciate any assistance or guidance on recovering access or linking the device to a new VRM account.

Thank you in advance for your help.

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**Author:** ![nickdb](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/nickdb/32/51440_2.png) [@nickdb](https://community.victronenergy.com/u/nickdb)\
**Post date:** [12 October 2026 07:31 UTC](https://community.victronenergy.com/t/request-to-reset-cerbo-gx-vrm-portal-registration/63842/2 "2026-10-12T07:31:20Z")

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Best to follow the support link in the guidelines or on the victron site. Not something we can assist with from the community.