Request to Onboard Victron Inverter with Powercor

Q&A and troubleshooting
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1

Hi Victron Energy Team,

I recently spoke with Powercor regarding an alteration application for one of my customers. We have installed your company’s inverter at the customer’s property, but while submitting the DER information, the manufacturer name is not appearing in the Powercor portal.

Could you please look into this and onboard the manufacturer with Powercor so this issue can be resolved? It would be a great help.

Customer details are below

:NMI: 61022423855

Serial Number: HQ2451GEHMT

Thank you for your support.

2

Hi @Alex3,

That serial number is for MultiPlus-II 48/10000/140-100 230V

I forwarded on your request to the Victron Australia team.

3

Please ask your team to resolve this as soon as possible.

Thanks

4

Hi Guy, Is there any update. It is already too late.

Thanks

5

Probably the best way to escalate it would be to include your Victron distributor/dealer in cc and Victron email for your area directly here - Contact - Victron Energy

There is an endless number of requests for Victron to get approval, compliance and certification lists around the world. There needs to be some kind of priority, and that is usually based on demand, and ease of the approval process.

Some require difficult changes to firmware and services, others just a submission of application paperwork and a fee. The more information you can provide about what you know about the process the easier it will be for the team to prioritise.