# Issues in VRM portal **URL:** \ **Category:** Q&A and troubleshooting\ **Tags:** vrm\ **Created:** [17 November 2024 16:43 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033 "2024-11-17T16:43:46Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mar](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@mar](https://community.victronenergy.com/u/mar)\ **Post date:** [17 November 2024 16:43 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033/1 "2024-11-17T16:43:46Z")
On Friday the 15.11.2024 something (power off - because of undervoltage at 27 %?) happened and afterwards I don’t see the battery soc anymore: ![image](https://europe1.discourse-cdn.com/victron/original/2X/3/3f107f96bceceadada1377c2f5827bb667397c61.png) When I connect the SOC is always at 27% and then changes to what it actualy is: ![image](https://europe1.discourse-cdn.com/victron/original/2X/b/beae578b959cfb693625243f2b0fd63c028e2430.png) I guess there is in VRM portal some bad data on this day. To profe it, i changed my VRM ID to a random value (/sbin/get-unique-id) - afterwards I registered this new ID in my VRM dashboard - now with this “new installation” is now displayed ok. - I guess I could have reached the same by deleting everything in the dashboard. Can someone check what happened here and why it is hanging? - If possibe I would go back to my old installation / VRM id. ---
**Author:** ![lxonline](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/lxonline/32/25567_2.png) [@lxonline](https://community.victronenergy.com/u/lxonline)\ **Post date:** [17 November 2024 16:45 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033/2 "2024-11-17T16:45:35Z")
If that was a lithium battery, it is possible one cell was lower that the others/cut off and the battery shut down. We won’t be able to help without more system information. ---
**Author:** ![Gregor](https://avatars.discourse-cdn.com/v4/letter/g/6a8cbe/32.png) [@Gregor](https://community.victronenergy.com/u/Gregor)\ **Post date:** [17 November 2024 17:06 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033/3 "2024-11-17T17:06:25Z")
I think the issue is more **SoC no longer drawn in the VRM diagram** , with **why did the system shut off** as a low priority question… ---
**Author:** ![lxonline](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/lxonline/32/25567_2.png) [@lxonline](https://community.victronenergy.com/u/lxonline)\ **Post date:** [17 November 2024 17:18 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033/4 "2024-11-17T17:18:26Z")
> [@lxonline](#): > > We won’t be able to help without more system information > [@Community Guidelines](https://community.victronenergy.com/t/community-guidelines/4/1): > > ## Welcome, please read the Victron Community Guidelines here first! > > This Community is predominantly volunteers, and the vast majority of the answers are provided by enthusiasts. It is not an Official Ask Victron site Do you have a Lithium battery? Or are you using a different way to tell soc? ---
**Author:** ![mar](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@mar](https://community.victronenergy.com/u/mar)\ **Post date:** [17 November 2024 19:24 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033/5 "2024-11-17T19:24:10Z")
yes, the issue is not the topic with the power failure - it’s just that in VRM portal it was still not working properly after this event until I switched the ID of the GX to some new random value ( 47f6467161ef - both are linked to the same profile,). The topic with power failure: After some work on the electricity the safety breaker was not turned on again, so my multiplus was on “island mode” . I turned on the breaker and everything was working well afterwards - expect the VRM portal … ---
**Author:** ![mar](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@mar](https://community.victronenergy.com/u/mar)\ **Post date:** [18 November 2024 12:22 UTC](https://community.victronenergy.com/t/issues-in-vrm-portal/12033/6 "2024-11-18T12:22:51Z")
switched back the ID of the GX - it seems VRM portal is working again with the old ID.