I need help connecting a MultiPlus-II 48/4500 GX to Wi-Fi, as the client’s Wi-Fi network does not ap

DIY
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1

Hello Victron community,

I would appreciate your assistance regarding a MultiPlus-II 48/4500 GX that I installed for a client.

The system is working properly and all equipment is operational. However, I would now like to connect the GX to the client’s Wi-Fi network in order to access the remote monitoring services.

The issue is that when I access the GX console and search for available Wi-Fi networks, the client’s home Wi-Fi network does not appear in the list.

A Wi-Fi antenna was supplied with the MultiPlus-II GX, and I am wondering whether it is required for the GX to detect available Wi-Fi networks.

I would therefore appreciate some clarification regarding:

The exact purpose of this antenna;

How it should be properly connected to the MultiPlus-II GX;

The correct procedure for connecting the GX to the client’s Wi-Fi network.

If anyone could provide guidance or share their experience with this model, I would greatly appreciate it.

Thank you in adv

ance for your help.

2

If the customers Wifi is weak, you need this Antenna

3

And if the SSID is hidden, or the customer’s Wi-Fi is secured and only allows known devices, new devices can’t connect.

4

The SSID on the customer’s network is probably hidden. Only “visible” networks are listed on the GX. However, you can configure the Wi-Fi settings on the GX manually. You then need to enter the SSID manually, and the GX should be able to connect to a “hidden” Wi-Fi network.

5

Funny, someone I know had exactly the same problem.

I asked him, “Have you connected the antenna?”

He said, “Which antenna?”

There’s a socket on top of the MP2GX where the antenna screws in.

6

Is it a 5Ghz WiFi network only? Ask the client to enable 2.4Ghz support and try again.

8

Manual SSID entry isn’t supported on GX devices.

To connect to a hidden Wi-Fi network, you’ve gotta enable SSID broadcasting on the router first, get the GX device connected, and then turn SSID broadcasting off again. Once that’s done, the saved Wi-Fi network will carry on working on the GX even with SSID broadcasting turned off.

9

i´d say the problem is the missing antenna

If it´s really a hidden SSID, build temporary a Wifi with your mobile phone with the Same SSID / PW