Generator wont start

hi, we have a system with generator to quattro and a brand new cerbo gx. the generator is programmed on genset relay 1 as cerbo gx relay doesnt have the option for it. there is nothing going into the generator on VRM and Generator start/stop GX auto start/stop disabled alarm displayed. the generator wouldnt autostart, despite the conditions we set being met.

does anyone know how we can fix this?

thank you in advance

Have you programmed the devices correctly?

This should be there…

What kind of generator do you have, and which controller does it use?

Do you have any photos of the connection?