# EV charging station - first use problem

**URL:** <https://community.victronenergy.com/t/ev-charging-station-first-use-problem/48032>\
**Category:** EVCS\
**Tags:** ethernet, beginner\
**Created:** [1 November 2025 09:45 UTC](https://community.victronenergy.com/t/ev-charging-station-first-use-problem/48032 "2025-11-01T09:45:22Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![matco](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@matco](https://community.victronenergy.com/u/matco)\
**Post date:** [1 November 2025 09:45 UTC](https://community.victronenergy.com/t/ev-charging-station-first-use-problem/48032/1 "2025-11-01T09:45:22Z")

</div>

Hi all, i have a Victron EV charging station (with screen).

Friday i had a problem with the wifi and decided to factory reset my charging station to factory defaults to re-setup the device.

But i can’t get to the portal of the EV charging station (on 192.168.0.1).

i am an it technician and know my way arround wifi, AP’s and portals.

It does not matter if i do a large or a soft reset (5 or 15 secs reset button). Sometimes (30% of the time) he connects to the EV charging station ap, but i can’t get the portal to load on 192.168.0.1. i can ping (sometimes) to the ip address but with ping times of \< 1 second, while i am standing next to the device. I have tried it also with multiple client devices, tablet, smartphone, laptops, all have the same problem.

i have spent several hours now trying to setup the damn thing (i think i have reset it about a 100 times) but it never works. i also unplugged all other AP’s in the area to be sure they don’t “push” the EV wifi signal away, but nothing helps. Normally from firmware \> 2.0 bluetooth should be enabled by default, but it is not … the Charging station did not come original with \> 2.0FW but had been running for the last few months on it without problems.

Firmware is 2.0.3/5.2

i did get the portal to load 1 time but due to ping timeouts i get error messages:

screenshots:

> **[IMG 4270](https://freeimage.host/i/img-4270.KsjW3aR)**
>
> Image IMG 4270 hosted in Freeimage.host

> **[IMG 4271](https://freeimage.host/i/img-4271.KsjjxMF)**
>
> Image IMG 4271 hosted in Freeimage.host

---

<div class="post-metadata">

**Author:** ![finbf](https://avatars.discourse-cdn.com/v4/letter/f/958977/32.png) [@finbf](https://community.victronenergy.com/u/finbf)\
**Post date:** [7 April 2026 00:25 UTC](https://community.victronenergy.com/t/ev-charging-station-first-use-problem/48032/2 "2026-04-07T00:25:23Z")

</div>

Hi, I have the exact same issue, did you find a solution?

Thanks