# Email address is not recognized. need to change password

**URL:** <https://community.victronenergy.com/t/email-address-is-not-recognized-need-to-change-password/52809>\
**Category:** Q&A and troubleshooting\
**Tags:** beginner, multiplus-ii, vrm\
**Created:** [4 February 2026 10:33 UTC](https://community.victronenergy.com/t/email-address-is-not-recognized-need-to-change-password/52809 "2026-02-04T10:33:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![LyF](https://avatars.discourse-cdn.com/v4/letter/l/4491bb/32.png) [@LyF](https://community.victronenergy.com/u/LyF)\
**Post date:** [4 February 2026 10:33 UTC](https://community.victronenergy.com/t/email-address-is-not-recognized-need-to-change-password/52809/1 "2026-02-04T10:33:48Z")

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We need to get into our VRM Portal account so we can change energy suppliers. However, when we try to enter the system via a PC, we see a message that our email address is not recognized. What do we need to do?

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**Author:** ![MikeD](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/miked/32/1522_2.png) [@MikeD](https://community.victronenergy.com/u/MikeD)\
**Post date:** [4 February 2026 23:36 UTC](https://community.victronenergy.com/t/email-address-is-not-recognized-need-to-change-password/52809/2 "2026-02-04T23:36:13Z")

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See your installer.