# Dar de baja una instalación de VRM sin usuario ni contraseña

**URL:** <https://community.victronenergy.com/t/dar-de-baja-una-instalacion-de-vrm-sin-usuario-ni-contrasena/44304>\
**Category:** Preguntas en Español\
**Tags:** vrm, cerbo\_gx\
**Created:** [25 August 2025 16:42 UTC](https://community.victronenergy.com/t/dar-de-baja-una-instalacion-de-vrm-sin-usuario-ni-contrasena/44304 "2025-08-25T16:42:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bernadi](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@Bernadi](https://community.victronenergy.com/u/Bernadi)\
**Post date:** [25 August 2025 16:42 UTC](https://community.victronenergy.com/t/dar-de-baja-una-instalacion-de-vrm-sin-usuario-ni-contrasena/44304/1 "2025-08-25T16:42:04Z")

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Hola, querría dar de baja una instalación de VRM , de la que no se tiene ni usuario de contaseña. Se tiene el numero de id del Cerbo Gx, y el numero de serie del Multiplus II al que estaba conectado. Me lo vendieron todo, y ahora lo tengo operativo con otro Cerbo Gx, pero el primer Cerbo Gx, no lo puedo usar conectado a VRM.

El antiguo propietario que me lo vendió desconoce la información, no era el administrador, y el instalador ha cerrado y ya no existe.

Muchas gracias.

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**Author:** ![Diessel](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/diessel/32/13570_2.png) [@Diessel](https://community.victronenergy.com/u/Diessel)\
**Post date:** [25 August 2025 16:55 UTC](https://community.victronenergy.com/t/dar-de-baja-una-instalacion-de-vrm-sin-usuario-ni-contrasena/44304/2 "2025-08-25T16:55:04Z")

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Identify the device [in this form](https://www.victronenergy.com/support) by entering the serial number of the Cerbo unit purchased through your local dealer.  
Contact their support service to explain your situation. They will carry out the necessary procedures and provide you with further instructions.

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**Author:** ![Diessel](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/diessel/32/13570_2.png) [@Diessel](https://community.victronenergy.com/u/Diessel)\
**Post date:** [25 August 2025 17:14 UTC](https://community.victronenergy.com/t/dar-de-baja-una-instalacion-de-vrm-sin-usuario-ni-contrasena/44304/3 "2025-08-25T17:14:32Z")

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I personally reckon, Victron should come down hard on installers who register customers equipment to their own accounts.  
We’re talking lifetime bans and fines for dealers who carry on working with them!  
That gear belongs to the customer, they’ve paid for it, and the integrator’s got no right to register it under their own account.

Or at the very least, there should be a way to forcefully unlink it like entering a PUK code or something.  
It happens far too often, and it’s completely out of order on the part of the integrators.

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**Author:** ![Bernadi](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@Bernadi](https://community.victronenergy.com/u/Bernadi)\
**Post date:** [26 August 2025 19:29 UTC](https://community.victronenergy.com/t/dar-de-baja-una-instalacion-de-vrm-sin-usuario-ni-contrasena/44304/4 "2025-08-26T19:29:09Z")

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Muchas gracias por su ayuda, estoy a la espera de poder solucionar el problema.