# Color Control GX reset **URL:** \ **Category:** Q&A and troubleshooting\ **Tags:** ccgx\_color\_control, professional\ **Created:** [25 June 2026 06:55 UTC](https://community.victronenergy.com/t/color-control-gx-reset/59692 "2026-06-25T06:55:56Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Jonathan22](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@Jonathan22](https://community.victronenergy.com/u/Jonathan22)\ **Post date:** [25 June 2026 06:55 UTC](https://community.victronenergy.com/t/color-control-gx-reset/59692/1 "2026-06-25T06:55:57Z")
I got a client whose Color Control GX is still registered under the previous installer’s account The previous installer went out of business, and the client wants full control of his account How do we reset the GX to the owner’s account? ---
**Author:** ![pwfarnell](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/pwfarnell/32/2341_2.png) [@pwfarnell](https://community.victronenergy.com/u/pwfarnell)\ **Post date:** [25 June 2026 10:39 UTC](https://community.victronenergy.com/t/color-control-gx-reset/59692/2 "2026-06-25T10:39:43Z")
If you enter the Cerbo serial number on the page linked at the bottom of this response, it should connect you with the original dealer who can arrange this. They may ask for proof that you have the device. If this fails you will then need to escalate to Victron. The Colour Control is end of life, this may be a good incentive to consider upgrading. **NOTE** , Use the lower enter serial number box in the location shown in the image below. ![IMG_20250512_092010](https://europe1.discourse-cdn.com/victron/original/3X/7/0/70fe186836754972b84368451e523422f3f2d66d.jpeg) > **[Need support? - Victron Energy](https://www.victronenergy.com/support)** > > Victron offers active support to distributors through training and materials. Contact a Victron Manager who will provide the necessary training.