# Changing VRM Adminstrator

**URL:** <https://community.victronenergy.com/t/changing-vrm-adminstrator/3103>\
**Category:** Q&A and troubleshooting\
**Tags:** marine, professional, vrm\
**Created:** [11 September 2024 14:02 UTC](https://community.victronenergy.com/t/changing-vrm-adminstrator/3103 "2024-09-11T14:02:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LaToscane](https://avatars.discourse-cdn.com/v4/letter/l/e480ec/32.png) [@LaToscane](https://community.victronenergy.com/u/LaToscane)\
**Post date:** [11 September 2024 14:02 UTC](https://community.victronenergy.com/t/changing-vrm-adminstrator/3103/1 "2024-09-11T14:02:48Z")

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Hi,

I’m trying to add Gerbo CX installed on a boat to VMR portal but getting “All administrators of the installation have been notified by email. It will be accessible for you after one of them approves the request” message.  
I tried to contact the dealer. But got no response.  
I opened ticket (HQ2112XX4XX/20240903-1643) more than a week ago on this page: [https://www.victronenergy.com/support-request](https://www.victronenergy.com/support-request).  
Still nothing.

Could anyone please help me to change administrator for this device?

Thank you!

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**Author:** ![M\_Lange](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/m_lange/32/16_2.png) [@M\_Lange](https://community.victronenergy.com/u/M_Lange)\
**Post date:** [11 September 2024 14:33 UTC](https://community.victronenergy.com/t/changing-vrm-adminstrator/3103/2 "2024-09-11T14:33:42Z")

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HQ2112 is a over 3 years old unit so I guess you bought it 2nd-hand?  
Did you try to contact the seller from whom you bought it?

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<div class="post-metadata">

**Author:** ![LaToscane](https://avatars.discourse-cdn.com/v4/letter/l/e480ec/32.png) [@LaToscane](https://community.victronenergy.com/u/LaToscane)\
**Post date:** [11 September 2024 14:46 UTC](https://community.victronenergy.com/t/changing-vrm-adminstrator/3103/3 "2024-09-11T14:46:34Z")

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Hi,

I don’t think it’s a second hand unit.  
We got a new build boat in summer 2022. So the unit can be 3 years old.  
I have tried to contact the dealer. But got no response.

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<div class="post-metadata">

**Author:** ![LaToscane](https://avatars.discourse-cdn.com/v4/letter/l/e480ec/32.png) [@LaToscane](https://community.victronenergy.com/u/LaToscane)\
**Post date:** [16 September 2024 09:24 UTC](https://community.victronenergy.com/t/changing-vrm-adminstrator/3103/4 "2024-09-16T09:24:59Z")

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Hi,

Could anyone help me with that, please?  
No way to reset the admin on the device?

Thank you!

UPD:  
Problem sorted. Had to create a duplicate support ticket with an empty S/N field asking to take a look on a previous one.

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<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/victron/original/1X/21a9a7b5db7c6339715f993568736a7053199995.png) [@system](https://community.victronenergy.com/u/system)\
**Post date:** [30 September 2024 09:25 UTC](https://community.victronenergy.com/t/changing-vrm-adminstrator/3103/5 "2024-09-30T09:25:28Z")

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