# Bluetooth Loss and Ruuvi Tag Missing v3.60~65 onwards **URL:** \ **Category:** Venus OS beta testing\ **Tags:** bluetooth, ruuvi\_sensors, cerbo\_gx\ **Created:** [26 April 2025 14:56 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216 "2025-04-26T14:56:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 14:56 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/1 "2025-04-26T14:56:08Z")
3.60~65 has made my RuuviTag disappear, and the continuous scanning toggle is stuck (note the gray in the toggle). Was on 3.60~59 with working sensor. 3.60~66 is also not working. ![Screenshot 2025-04-26 at 10.42.13 AM](https://europe1.discourse-cdn.com/victron/original/3X/4/8/4815b7eee9e879ddf52bff3a5cf6e79ad9d127b1.png) Reverted to 3.55 official and it is back. ![Screenshot 2025-04-26 at 10.52.51 AM](https://europe1.discourse-cdn.com/victron/original/3X/c/9/c9e844a53884ea428e5b26038da0042e1d4f2dfe.png) ---
**Author:** ![nesswill](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/nesswill/32/125_2.png) [@nesswill](https://community.victronenergy.com/u/nesswill)\ **Post date:** [26 April 2025 15:24 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/2 "2025-04-26T15:24:10Z")
Hi Rick. Odd i have just checked both of my systems and i can see all of mine on 3.60~66. I guess you have tried rebooting you’re Cerbo GX? ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 15:41 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/3 "2025-04-26T15:41:21Z")
Yes, just rebooted 3.60~66, no Ruuvi. I think the grayed out continuous scanning toggle is a clue. Is yours grayed out as well? I’m going to bring it inside next to the Cerbo GX (mk 1) and see if that makes a difference. ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 15:47 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/4 "2025-04-26T15:47:03Z")
No change with the Ruuvi 3 feet away. Also tried Disabling and Enabling the Bluetooth sensors, no change. ---
**Author:** ![nesswill](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/nesswill/32/125_2.png) [@nesswill](https://community.victronenergy.com/u/nesswill)\ **Post date:** [26 April 2025 15:51 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/5 "2025-04-26T15:51:31Z")
Hi Rick. Here’s a screen shot of mine i have 36 RuuviTags all showing. ![Screenshot_20250426_164930_Edge](https://europe1.discourse-cdn.com/victron/original/3X/8/2/82db8d7b4a1d3f7cda5f3974931fbff24d04afbe.jpeg) ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 15:52 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/6 "2025-04-26T15:52:33Z")
Yes, that looks good. I’ve only got one device. Are you on a Cerbo GX mk1 or mk2 or something else? ---
**Author:** ![nesswill](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/nesswill/32/125_2.png) [@nesswill](https://community.victronenergy.com/u/nesswill)\ **Post date:** [26 April 2025 15:53 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/7 "2025-04-26T15:53:17Z")
It a Cerbo GX Mk2 ![Screenshot_20250426_165408_Edge](https://europe1.discourse-cdn.com/victron/original/3X/4/8/4830628e1ee96a1c455e6e3f510cda9889bc186b.jpeg) ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 15:54 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/8 "2025-04-26T15:54:13Z")
They may have a regression on the mk1. Or maybe it’s just me 😀 Thanks for checking. ---
**Author:** ![nesswill](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/nesswill/32/125_2.png) [@nesswill](https://community.victronenergy.com/u/nesswill)\ **Post date:** [26 April 2025 15:56 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/9 "2025-04-26T15:56:35Z")
No worries sorry i can’t help maybe someone else might report the same issue. ---
**Author:** ![mpvader](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/mpvader/32/15_2.png) [@mpvader](https://community.victronenergy.com/u/mpvader)\ **Post date:** [26 April 2025 16:34 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/10 "2025-04-26T16:34:15Z")
Hi! Thanks for the report! What serial number and model of Cerbo? Using built-in bluetooth or usb ble adapter? Are you aware of the limitations of earlier production? (See manual). ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 16:45 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/11 "2025-04-26T16:45:18Z")
Cerbo GX mk1 HQ2202G493A Built-In bluetooth The limitation I’m aware of in the manual: _Note for Cerbo GX units built up to and including serial number HQ2207; The built-in Bluetooth connection is disabled when the internal CPU temperature exceeds 53 degrees C (influenced by load and/or ambient temperature). For reliable operation it is necessary to use a USB Bluetooth adapter. Devices manufactured later (HQ2208 and later) do not require an additional USB Bluetooth adapter._ So I guess it is possible that it is running hotter on 3.60~65 due to the kernel upgrade? maybe? I’ll order an external BLE USB adapter, no problem. Thanks Matthijs ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 17:00 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/12 "2025-04-26T17:00:34Z")
Weirdly, dbus-spy shows the following ruuvi tag entries, even though it does not show up in devices. Settings/Devices/ruuvi\_e86f7f3423d8/ClassAndVrmInstance temperature:20 Settings/Devices/ruuvi\_e86f7f3423d8/CustomName Outside Temperature Settings/Devices/ruuvi\_e86f7f3423d8/Enabled 1 Settings/Devices/ruuvi\_e86f7f3423d8/TemperatureType 4 ---
**Author:** ![pwfarnell](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/pwfarnell/32/2341_2.png) [@pwfarnell](https://community.victronenergy.com/u/pwfarnell)\ **Post date:** [26 April 2025 18:01 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/13 "2025-04-26T18:01:24Z")
Just loaded v3.60~66, I have one of the affected Cerbo mk1 from 2020 with an external Bluetooth dongle and that is picking up my single Ruuvi and 2 Mopeka level sensors OK. ---
**Author:** ![mpvader](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/mpvader/32/15_2.png) [@mpvader](https://community.victronenergy.com/u/mpvader)\ **Post date:** [26 April 2025 19:37 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/14 "2025-04-26T19:37:39Z")
Hi @ricardocello , strange indeed. But regardless: any Cerbo with a serial number prior to that date, we’re doing zero investigation. The amount of hours that went into that issue is already well beyond what is reasonable 😅. I hope, and expect, that all will work well with a simple external usb-bluetooth adapter. ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [26 April 2025 19:53 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/15 "2025-04-26T19:53:59Z")
I’m totally fine with an external USB Bluetooth adapter. On the plus side, I can move it to a better location for reception above my rack. Have one coming tomorrow that @nesswill used successfully for his 36 sensors (!), as documented in another thread. Fully expecting it to work. ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [27 April 2025 20:56 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/16 "2025-04-27T20:56:56Z")
Confirmed! I plugged in a TP-LINK UB500 and 30 seconds later the Ruuvi tag was connected. Now that is plug and play! Also, the Cerbo GX also wasn’t available through Bluetooth on VictronConnect with the built-in Bluetooth. I just didn’t notice, as it is also on my LAN. ---
**Author:** ![natewin](https://avatars.discourse-cdn.com/v4/letter/n/35a633/32.png) [@natewin](https://community.victronenergy.com/u/natewin)\ **Post date:** [27 April 2025 22:31 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/17 "2025-04-27T22:31:53Z")
My Bluetooth stopped working with 65 and 66 ending firmware. Reverted to 3.55 and Bluetooth is back working. I don’t want to add a usb dongle. It has been under 19c in the location of the Cerbo. ---
**Author:** ![ricardocello](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/ricardocello/32/83_2.png) [@ricardocello](https://community.victronenergy.com/u/ricardocello)\ **Post date:** [27 April 2025 22:35 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/18 "2025-04-27T22:35:59Z")
Well, then it wasn’t just me, sorry to hear that. Clearly, Victron recommends a USB Bluetooth dongle for these older devices. The UB500 was $9.99 on Amazon in USA, a negligible cost for better performance. ---
**Author:** ![natewin](https://avatars.discourse-cdn.com/v4/letter/n/35a633/32.png) [@natewin](https://community.victronenergy.com/u/natewin)\ **Post date:** [27 April 2025 22:51 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/19 "2025-04-27T22:51:01Z")
In use my other USB ports and don’t want to add a hub and a dongle. Was working fine in 3.55 and all beta up till now. Something else is wrong. ---
**Author:** ![pwfarnell](https://dub1.discourse-cdn.com/victron/user_avatar/community.victronenergy.com/pwfarnell/32/2341_2.png) [@pwfarnell](https://community.victronenergy.com/u/pwfarnell)\ **Post date:** [28 April 2025 07:10 UTC](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216/20 "2025-04-28T07:10:52Z")
If you have an older Cerbo the internal board/ processor gets too hot and Bluetooth shuts down. As the firmware size and complexity increases the cpu load increases and the internal temperature rises. If you have the older device then it is inevitable that at some point this problem will occur as firmware develops and the answer is proven. I have a simple Y splitter USB cable for my TP Link UB400 dongle because the other device is a GPS so both very low power. As above, _Devices manufactured before serial number HQ2208 are affected_ [Next page](https://community.victronenergy.com/t/bluetooth-loss-and-ruuvi-tag-missing-v3-60-65-onwards/30216.md?page=2)