Maybe I am the first tyro to install a SmartShunt inside one of my Winnebago Travato’s battery boxes (under the coach, in front of rear axle) without knowing I’d have to provide a number written on a tiny label on its side when trying to pair the little gadget. Shoot, once the SmartShunt was mounted, the cables attached, and the new LiTime 165 Ah lithium stuffed into the battery box, I could barely see the SS, much less find or read a label! Does anyone know if Victron knew someone would eventually come along and do something so stupid, and so they prepared for that eventuality by creating a “backdoor,” like maintaining a record of the codes associated with each item with Bluetooth connectivity? Maybe a database which could be searched when those in high places are supplied with a record/proof of purchase? I’d like to think that, in reality, I’m not the first yahoo to make that bonehead mistake….
Normally there is a little blue brochure style folder with two stickers inside with the relevant info.
The PUK code is (as far as I know) only needed to reset a forgotten pin. Per the docs when first pairing to the VictronConnect app enter the default PIN code: 000000. After entering the default PIN code, the VictronConnect app will ask you to change the PIN code.
I tried that first. No joy. Kept taking me to a help-type page.
The puk code is the back door to get in without the pin. New should have the default pin and a sticker included with the package that also has the puk code on it.
I just found that little piece of blue paper with the white label on the back taped to the Quick Start sheet that was in the product box. With the little white label face down, I never even noticed the blue strip of paper! Thx!
Yeah, the PUK and the default PIN are on the same sticker OP cannot get to clearly. But glad they found it in the box lol.
For security reasons 000000 isn’t the default PIN anymore, new devices come with a random PIN.
The online manual could use an update then. It still only mentions the default pin.