Ac disconnected

apoligies

I expect this has been covered plenty of times but I can’t find a post on it.

I have an EasySopar 11 GX

48/3000/35

MPPT 250/70

It won’t accept power from my generator

Input voltage is steady 242v

Any ideas?

Have you tried following the guidance in the generator FAQ?

Thanks Nick

The generator is very stable in output at 242v

I can’t access the software as I don’t have the wiwi password

Been trying for a few days

Tried ai (who gave excellent advice) about resetting the password

But can’t find the reset button

I think it’s behind a blue plastic cover, held by 4 screws on the sides

After much trouble I got the screws out but cant remove the cover (don’t want to force it)