VictronConnect On / off control

I am researching the ip22 charger and wonder if it can be turned on and off using the victronConnect App. I could not find a way to do this in the app demo. Thanks - Tim

tim22 asked
Adam Lentner answered ·

1 Answer

Please explain this AC input puzzler in Victron connect

In both photos below I am connected to shore power. The first photo looks as it should, with ac 1 connected to ac 2. The second photo shows an ac input and output, but the two aren’t connected via the white line. Where’d the white line go? Is this normal? Thanks!



caza-gomis asked
Paul B edited ·

0 Answers

Victron Connect for SmartSolar MPPT 100/30 - how do I save the Settings

A Newbie to the Victron product

I have done a keyword search but haven't found the answer

Using Victron Connect on Android to monitor and control a new installation

As there seems to be a lot of settings to configure, I selected the Expert Mode option but I cannot find any option to save this change - if I exit Settings there is no prompt to save the change and when I re-enter Settings Expert Mode is deselected.

th22 asked
th22 answered ·

4 Answers

Octo GX & EM24 Energy meter connection, separate USB RS485 required?

Hi !

Does the Octo GX require an USB-RS485 converter to read the EM24 energy meter or can i connect the EM24 directly to the Octo GX A,B terminals?

Thanks for your feedback!



deichel asked
deichel answered ·

2 Answers

Bluetooth connection impossible

I own a SmartSolar 75/15 without any issues so far, with the device or with the Victron Connect App.

Lately, I can't connect my phone (or another phone, both Android) to the App. The device appears on the list, but when I click on the device, the progress bar goes to 20%, then back to 1%, and so on until the message "unable to connect blabla" appears.

I've also tried to reset the PIN with the PUK code, and still an errors shows saying unable to reset the PIN number.

On top of that, the device seems to work correctly as the bulk blue led is steady while the panels are at sun.

I've of course installed/uninstalled/cleared cache of the app several times, and the latest version was used.

Thanks for your time,


cebonvieuxmaxou asked
Alexandra commented ·

0 Answers

Very loose (physical) connection between BlueSolar MPPT and VE.Direct cable


I have a BlueSolar Charger MPPT 75/15 in my camper van. I bought an additional VE.Direct to USB cable:


Connecting the cable works and I can read the data from the solar charger on my raspberry. However, the connection between the cable and the solar charger is very loose. Even with the slightest touch, the cable falls out of the plug on the solar charger side. Is this normal? Does anybody else experience this problem? Is there anything I can do?

Thanks a lot!

scm23 asked
Justin Cook - Bay Marine Supply USA answered ·

1 Answer

Is Victron planning to recompile the Victron Connect App to target the new Apple M1 MacBook Air and MacBook Pro?

Merry Christmas!

Is Victron planning to recompile the Victron Connect App to target the new Apple M1 MacBook Air and MacBook Pro?

I know you can run it in compatibility mode but this isn't optimal. It would be really nice for Victron to specifically target the new M1 Silicon!

jonmarinello asked

0 Answers

How to connect Cerbo GX from VictronConnect over bluetooth?

I have a SmartSolar MPPT and a SmartShunt, both of which work fine over bluetooth using VictronConnect on my phone (iOS). However, while my new CerboGX appears in the 'local' tab, when I select it the 'Fetching Data' wheel spins forever (well at last count for >5 minutes).

Am I missing something stupid?

greg-johnson asked
greg-johnson answered ·

4 Answers

Is VictronConnect Os X version compatible with Multiplus 12/3000VA/50A?

Hi !

I have already done a firmware update on series 100 of my Multiplus 12/3000VA/50A. My device is an "old processor" 19XX.

After this update, I have processed an Upgrade on series 200.

I've done all of these steps with VEFlash on Windows10 PC (of my neighbour...I usually only work on Mac).

After these cleans firmwares installation, VEconfigure3 seems to reconize the communication with my Multiplus and I will process the voltage limitations due to my brand new "Super Capacitors Bank" to 13,5v.

I don't want use Pb batteries or LiFePo4...They're not a good ecological choice and they're technically too poor compared to SuperCaps.

Yeah...I'm exploring a new way but for the moment...It is a secret :)

Okay...I just would like to know if VictronConnect (PC or Mac Version) is (or will be) compatible with the Old Processor Multiplus 12/3000VA/50A ?

Anybody's did test ? Cause my Mac Version is crashing when the communication is beginning between Device/MK3/Mac.

And the PC Version not crashing but isn't able to customize parameters...

It seems that only VEConfigure3 can works with my device model and I don't got PC but Mac...And VictronConnect for Mac is existing !!!

Thanks for your help.

Pascal Toulouse FRANCE

keanus asked

0 Answers

Bluetooth IP65 charger - changing names

We are using multiple Victron IP68 Bluetooth chargers on a heritage railway, one for each carriage. Is it possible to change the displayed names when looking at the chargers using VictronConnect as the proximity of each one to the next is confusing?

Richard Budd asked
Richard Budd answered ·

2 Answers

Can’t upgrade VE.BUS firmware with BMS connected

I have a Multi 5000/48 with SmartLithium batteries connected with the Victron VE.BUS BMS. AFAIK there’s no information regarding BMS in the VE.BUS FW Upgrade documentation. VictronConnect says I can’t upgrade the FW when there’s a BMS connected, so I wonder what’s the recommended procedure in order to install the FW upgrade?

The reason for the upgrade is that I get “VE.BUS Error 11 reporting requiring minimum VE.BUS firmware version 454.”. I’m running v430.

rallyhagge asked
Daniël Boekel (Victron Energy Staff) answered ·

1 Answer

Smart Shunt, Victron Connect with Huawei P8 lite

Hi all,

I recently installed the SmartShunt in my car to monitor my second battery. Unfortunately I have difficulties accessing the SmartShunt via Victron Connect on some of my Android devices. I only managed to get access on my Lenovo Tab2 with Android 6.0.1.

So far so good but I'm having trouble connecting the SmartShunt with my Huawei P8 lite (Android 6.0). I get to the point to enter the pin code but then the app just stays at 80% and not proceeding any further. Any ideas to solve this?

Additionally I've an Android 10 radio installed in my car. Here the Victron doesn't even see the SmartShunt. Any ideas here, because it would be nice just to use the car radio to check the batterie status.

I'm looking forward to your replies.

hajoge0815 asked

0 Answers

Want to know the use of usb in venus gx

Can I able to communicate to full system of Venus GX through the usb port provided in it? Or I have to do that with Ethernet port?

Regards: Advaith

advaith-g-n asked
Guy Stewart (Victron Community Manager) answered ·

1 Answer

VictronConnect: MQTT-RPC unable to retrieve the list of devices, the attempt timed out.

When trying to connect to a site with VictronConnect, I get the following error:

"MQTT-RPC unable to retrieve the list of devices, the attempt timed out."


warwick asked
dgnevans answered ·

1 Answer

VictronConnect missing some devices on macOS

I'm running VictronConnect on macOS 10.15.7 and the Local tab only shows the Cerbo GX even though I have a SmartSolar and BMV connected. The iOS app does show these other devices when using Bluetooth. I assume there is some other software setting I am missing somewhere?


edit: This is on a 16" MBP which has Bluetooth 5.0

dbainbridge asked
dbainbridge answered ·

2 Answers

Victron Connect Change History save type

I have a MPPT 100/20 SmartSolar charge controller. I save the history In Victron Connect before the 30 day limit is reached using BT. The issue I'm having is that if I select one method of saving the data and I don't want to use that method, I can't figure out how to select a different method.

How does one change the method for saving the history in Victron Connect? I'm at version 5.35.


billrvolz asked
billrvolz edited ·

0 Answers

What charge controller for 2 panels and a 48V battery bank?

Looking to size a Victron Smartsolar Mppt controller to two LG 375 Watt panels in series, feeding a 48V lifepo4 battery bank bank.

RIght now my calculations tell me I need a 20 amp charge controller, however Victron does not make a 20 amp controller that supports a 48V battery bank.

Looks like Victron makes the MPPT 150/45-Tr amp but it does not look very common or available. the next up is the SmartSolar MPPT 150/60-Tr.

What would be the best smart controller to run this set up?

Thanks P

brasstacks asked
brasstacks commented ·

1 Answer

MK3-USB interface not recognized by Victron Connect v5.8 on mac.

I'm trying to connect my older Macbook Pro to my Multiplus 24V3000/120v. I'm using a new out of the box MK3-USB interface. I've followed all the procedures: my Mulitplus is powered by DC. All other components are disconnected. I am using a Victron RJ45 Cat 5 cable to connect to my Macbook pro running Victron Connect v5.8. I tried running the older version of Victron Connect v3.2 and the newest on my wife's new Macbook, without success. The sticker inside the Multiplus reads: 2012120.HEX. What am I doing wrong?

kellystier asked
jperez (Victron Energy Staff) answered ·

3 Answers

VictronConnect says other device connected, Victron Mppt

Hi all,

the victron app tells me always that the MPPT is already conencted to anoterh device. I was connected before with my phone und my phone made a restart.

I read already that i could cut the power and the PV from the MPPT. But this is no option for me because my dealer installed the MPPT in a way that i have to uninstall some furniture in my motorhome. Does anyone has another idea?

Flightmode, uninstalled and reinstalled, all is done, helps not.

Thomas Haus asked
Thomas Haus commented ·

1 Answer

VictronConnect says MPPT is connected to another device?


I have a VictronConnect MPPT 100/30 charger which has been great. I’ve been using the app without problems until a week ago when I started to experience an error saying that I could not connect to the charger because the charger was connected to another device. There are no other Bluetooth devices on the boat (I’ve searched high and low) so the result is that the charger is “grayed out” and I can’t monitor performance or go in to try and reset the PIN code or anything. Any ideas on how to connect to the charger with the app or to reset the Bluetooth on the charger itself?

Thanks for any help!

jwalker19 asked
Thomas Haus commented ·

2 Answers

Bluesolar not connecting to Victron Connect


I have 2 Bluesolar 75/15 units, and a Smartsolar 100/20.

The Smartsolar 100/20 and one of the Bluesolar 75/15's connect to Victron connect just fine, and can be updated/controlled as expected.

The second Bluesolar unit is not detected by Victron connect, either by my computer or phone.

If I sniff the serial port, I can see it outputting data (currently on fw 1.39, and no error code), and it does appear to charge the batteries, I just cannot update or configure it for any different use.

Is there anything I can try to get the unit to respond, or additional fault finding I can do to work out what is up with it?

Many Thanks

jsladen asked
Thiemo van Engelen (Victron Energy staff) commented ·

3 Answers

ve.connect vs victron connect - are they the same thing?

Sorry for this simple question but the names of things are important. On the Victron webpages and in various documentation I keep seeing references to VE.Connect and Victron Connect. Are they effectively the same thing?

valden asked
valden commented ·

1 Answer

VictronConnect Compatiblity with OSX 10.11

It appears that the only version of VictronConnect (VC) downloadable from the AppStore is 5.13 which is compatible only with OSX 10.12+. Is a version of VC available from somewhere that *is* compatible with OSX 10.11? My mac is so old I can't upgrade it any more (or at least nothing is offered why I ask for an update).

martinwinlow asked
valden commented ·

3 Answers

VictronConnect doesn't find my BlueSolar MPPT 75/15

I have a MPPT 75/15 charger with a VE Direct USB cable connected to my ThinkPad laptop. But the VictronConnect program doesn't find the MPPT. The VictronConnect is v.5.27, and I also have installed the v2.12.16 VE Direct USB driver. Anyone know why?

lars-h-1 asked
rm52 commented ·

2 Answers

Use 2 phones with same MPPT?

I have a Samsung S5 phone with the VictronConnect app that works well with my MPPT 75-15 via Bluetooth. Installed VC on an iPhone7, but the MPPT doesn't show when I start VC. The Samsung was turned off when I tried the iPhone.

Is it possible to use 2 different phones at different times to connect to the same MPPT? If so, what am I doing wrong?



rgrver asked
rgrver answered ·

3 Answers

Virtual Switch on/off toggle on mobile app?

I have set up a virtual switch on my Multi 12/3000 (it’s the “Ignore AC Input” switch so that I can prioritize solar over the grid). Is there a way I can add a switch on the mobile app (like in the attached photo) to be able to simply switch it on/off? I don’t even know if that switch is for a Virtual Switch... but it would be nice if it were and I could switch it on and off like that.

The reason I would like this switch is because I have downloaded Parallel and Windows 10 trials on my MacBook and the trial period is almost up and I’m not really interested in buying these programs. However I don’t know if I want to leave this virtual switch on without any way of turning it off once the trial period ends... I saw the pictires of the switch and wondered whatit was and if it would work as I am hoping.


chad-poindexter asked

0 Answers

How do I get VRM login working on my 12' iPad within the VictronConnect app?

Works fine on my iPhone and iPad mini. But not on my 12" and 9.5" iPads. How can I get this to work? When I click the SIGN IN TO VRM button in the VRM tab in the app, nothing happens.

I'm on the lasted app version. I can log in via the VRM web portal without any problems. So my account is fine.

jonmarinello asked
jonmarinello answered ·

2 Answers

VictronConnect can't "SIGN IN TO VRM"

When I upgraded to an iPhone 12, I found the VictronConnect app was no longer connected. I was able to connect to my local devices using Bluetooth. However, when to try to connect to VRM, nothing happens when I press SIGN IN TO VRM."

Nothing. I've restarted the phone, deleted the app and redownloaded. But when I press SIGN ON TO VRM or SIGN-IN in the Settings, no dialog appears. I'm not asked to enter my userid and password.

Michael Kaiser asked
Michael Kaiser commented ·

1 Answer

Temperature compensation and output of remote monitoring.

Having trouble interpreting the output of VictronConnect


  • Smart SCC 150/100
  • Smart Battery Sense networked with SCC
  • Quattro 5K/48
  • Color Control GX
  • 48V Trojan battery bank, 58.8V absorption

Remote monitoring via VRM, VictronConnect on PC.

Trojan says -5mV/°C/cell

24 cells

24*5 = -120mV/°C

I can directly see the Smart Sense when local and able to access it on bluetooth. I do not see that I have a way to access it directly via VRM.

I entered -120mV/°C in temperature while it was at the uncompensated absorption level. Voltage immediately increased about 1V as expected based on 34°C, and it didn't seem to be adjusting current to lower it. Shocked me a bit, so I flipped the sign and immediately saw a lower voltage. Head melted, and I just turned it off.


  1. Does temperature compensation adjust the measured voltage and make it read higher for °C above 25°C?
  2. If #1 yes, had I been patient and given the SCC more time, would I have seen the current reduce and the voltage settle to the absorption voltage?
  3. When I connect to the SCC, is the temperature reported in the app/PC VictronConnect (PC version shown below) from the networked smart sense or the SCC internal temp?
  4. If not the smart sense, is there a way I can see the smart sense via VRM?



snoobler asked
blue-sails answered ·

1 Answer

VictronConnect Mac vs. Windows (Multiplus MK3) - Asking for password to update

I have a little problem.
When I'm connected with VictronConnect on Windows via USB MK3 to my MultiPlus (2609) I can see the MultiPlus, connect to it.

When I do it on my Mac, I get information that it has found a MultiPlus MK3, and I to update.
When I click update, it asks for a password. Can't seem to find it anywhere.

sebastian-w asked
Guy Stewart (Victron Community Manager) answered ·

3 Answers